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Valhalla Residence by Biwa

3.5 star property
Aparthotel with outdoor pool, near Cenote Calavera

Photo gallery for Valhalla Residence by Biwa

Outdoor pool, pool loungers
Classic Apartment, 1 King Bed with Sofa bed | Private kitchen
Luxury Penthouse, 2 Bedrooms
Outdoor pool, pool loungers
Luxury Penthouse, 2 Bedrooms | Terrace/patio
Close to Cenote Calavera, Valhalla Residence by Biwa offers a tranquil retreat. Unwind on the sun-kissed loungers by the outdoor pool, or explore nearby Gran Cenote with free bicycle rentals.
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Pool
  • Lounge area
  • Laundry facilities
  • Non-smoking
  • Refrigerator

Main amenities (12)

  • 12 smoke-free apartments
  • Housekeeping (on request)
  • Outdoor pool
  • Beach towels
  • Airport shuttle
  • Beach shuttle
  • Terrace
  • Air conditioning
  • Garden
  • Self-serve laundry
  • Meeting room
  • Barbecue grills

Feel at home (6)

  • Free cots/infant beds
  • Kitchen
  • Separate dining area
  • Separate sitting area
  • Television
  • Garden

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Classic Apartment, 1 King Bed with Sofa bed

Classic Apartment, 1 King Bed with Sofa bed | Living area

Classic Apartment, 1 King Bed with Sofa bed

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
  • 80 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Luxury Penthouse, 2 Bedrooms

Luxury Penthouse, 2 Bedrooms | Living area

Luxury Penthouse, 2 Bedrooms

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
  • 200 sq m
  • 2 bedrooms
  • 3 bathrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Apartment, 2 Bedrooms, Pool View

Superior Apartment, 2 Bedrooms, Pool View | Living area

Superior Apartment, 2 Bedrooms, Pool View

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 125 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Family Apartment, 2 Bedrooms, Balcony, Garden View

Family Apartment, 2 Bedrooms, Balcony, Garden View | Terrace/patio

Family Apartment, 2 Bedrooms, Balcony, Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchen
  • 125 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed, 2 Large Single Beds and 1 Queen Sofa Bed

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About the area

Map
C. Lirio Mz 20 Lt21 Esq. C. Palma, Tulum, QROO, 77760

What's nearby

  • Gran Cenote - 7 min drive - 4.7 km
  • Tulum Mayan Ruins - 11 min drive - 6.3 km
  • Tulum Beach - 17 min drive - 8.1 km
  • Playa Ruinas - 19 min drive - 6.4 km
  • Playa Paraiso - 23 min drive - 9.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 45 min drive
  • Airport shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Los Hidalguences - ‬17 min walk
  • ‪Asian Bodega - ‬4 min drive
  • ‪El Camello Jr - ‬4 min drive
  • ‪El Tio - ‬4 min drive
  • ‪Fondo de Bikini - ‬16 min walk

About this property

Valhalla Residence by Biwa

When you stay at Valhalla Residence by Biwa, you'll be within a 10-minute drive of Tulum National Park and Gran Cenote. Guests can take a dip in the outdoor pool, and freebies such as WiFi and self-parking are added perks. A terrace and a garden are other highlights, and apartments offer conveniences such as kitchens and sofa beds.

Languages

English, Spanish

At a glance

DONE

Property size

    • 12 apartments
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 8:00 AM - 8:00 PM
    • Guests must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • Prior to arrival, you must complete online registration via a secure link
    • You will be asked to provide the property with a copy of your passport after booking
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
PETS

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • On-site parking includes off-street options
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Off-site

    • Beach shuttle*
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Beach

  • Beach shuttle (surcharge)
  • Beach towels

Pool/Spa

  • Outdoor pool
  • Sunloungers

Internet

  • Free Wi-Fi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices)

Parking and transport

  • Free uncovered self-parking on site
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Beach shuttle (surcharge)

Family friendly

  • Free cot/infant bed

Kitchen

  • Fridge (full size)
  • Stovetop
  • Espresso maker
  • Cookware/dishes/utensils
  • Freezer
  • Coffee/tea maker

Bedrooms

  • Bed sheets provided
  • Queen sofa bed

Bathrooms

  • Shower
  • Soap
  • Hairdryer
  • Shampoo
  • Toilet paper
  • Towels provided

Living spaces

  • Dining room
  • Sitting area

Entertainment

  • 40-inch smart TV with digital service

Outdoor areas

  • Terrace
  • Barbecue
  • Garden

Laundry

  • Laundry facilities

Work spaces

  • 1 meeting room
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Safe
  • Housekeeping (on request)
  • Luggage storage
  • Iron/ironing board (on request)
  • In-room massages
  • Mosquito nets
  • Champagne service
  • Front desk (limited hours)

Things to do

  • Bike hire on site

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system
  • Window guards

General

  • 12 rooms
  • Individually decorated
  • Individually furnished

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 4400 per vehicle (return. Maximum occupancy 4)
  • Beach shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Housekeeping is available for an extra charge and varies based on unit size

Renovations and closures

This property is closed from 6 June 2025 to 31 July 2025 (dates subject to change).

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated that there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
This property is professionally cleaned.

Also known as

Valhalla By Biwa Tulum
Valhalla Residence by Biwa Tulum
Valhalla Residence by Biwa Aparthotel
Valhalla Residence by Biwa Aparthotel Tulum

Frequently asked questions

Is Valhalla Residence by Biwa currently open?

This property is closed from 6 June 2025 to 31 July 2025 (dates subject to change).

Does Valhalla Residence by Biwa offer free cancellation for a full refund?

Yes, Valhalla Residence by Biwa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Valhalla Residence by Biwa?

Yes, there's an outdoor pool.

Are pets allowed at Valhalla Residence by Biwa?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Valhalla Residence by Biwa?

Yes, there's free self parking. On-site parking includes off-street options.

Is an airport shuttle service offered by Valhalla Residence by Biwa?

Yes, an airport shuttle is available. The charge is MXN 4400 per vehicle return.

What are the check-in and check-out times at Valhalla Residence by Biwa?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.

What is there to do at Valhalla Residence by Biwa and nearby?

Valhalla Residence by Biwa has an outdoor pool and a garden.

Does Valhalla Residence by Biwa have a kitchen or kitchenette?

Yes, there is a kitchen, which also includes an espresso maker, a coffee maker and cookware.

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Valhalla Residence by Biwa Reviews

Reviews

9.8

Exceptional

10/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Room
Cenotes
Beach
Family friendly
Refrigerator
Kitchen
Apartment

Reviews

10/10 Exceptional

Really nice quiet place to stay.
Oswaldo, 6-night trip

10/10 Exceptional

Lovely place.
Alejandro, 8-night trip

8/10 Very good

Anntoinetta is very accommodating. My second visit to Valhalla Residence.Nice building and upkept.
JAMIE, 10-night trip

10/10 Exceptional

The hostess was REALLY nice and accommodative. She gave valuable recommendations for grocery stores/ restaurants that we liked.
Farhana, 7-night trip

10/10 Exceptional

It’s a beautiful place
Patricia, 10-night trip

10/10 Exceptional

Really nice place, quiet and super clean.
Oswaldo, 6-night trip

10/10 Exceptional

Beautiful place to stay and receptionist is caring and attentive to making sure you feel comfortable and explaining everything.
Oscar, 1-night trip

10/10 Exceptional

Best place in Tulum! Safe and Chill!

Dumbfounded, how beautiful this place was! I was just passing through for a few days in Tulum and it was a great place to land and the service was awesome!
Sari, 2-night trip

10/10 Exceptional

Nice modern long stay residences. Full kitchen setup. good for family stays and group stays.
Parvin, 1-night trip

10/10 Exceptional

Its a beatiful hotel in a quite area. Nice and big rooms with all your needs. Includes kitchen and huge refrigerator
enrique, 1-night trip

10/10 Exceptional

Antonietta, the manager, is the loveliest person. She went out of her way to make our stay a pleasurable one (specially after the Amira Central 305 fiasco). I recommend Valhalla Residence as your choice for a Tulum stay 👍
venancio, 1-night trip

10/10 Exceptional

Great residential apartments

Our family loved staying at Valhalla. It was a bit hard to find at first but easy after the first day. The rooms are large, clean and well-maintained. The pool is unusually large for a short-stay building. Antoinetta was a gracious and helpful on-site manager
Gregory, 5-night trip

10/10 Exceptional

Clean and calm location. In a gated community. You need a car to get there. We had a quiet stay with our family, exactly what we were looking for, out of the buzz from Tulum. Near some awesome cenotes. The appartement is well furnishwd and really, but really clean. Strongly recommended.
Marie-Pierre, 2-night trip

10/10 Exceptional

Overall, my stay was for 8 days and throughout those 8 days it was great. The rooms were clean and spacious. The receptionist was kind and made you feel welcome. It is especially best at night because there isn't really any noise to bother anyone who's stays. I had always felt safe staying here, the doors were secure and needed codes to get into them. Overall 10/10 place to stay in whenever you're in Tulum.
Oswaldo, 8-night trip

10/10 Exceptional

Ok
ramon, 1-night trip

10/10 Exceptional

The place you will feel like you’re in your home!!

Everything around was perfect 100% From the owner ship to the las employees working there Antonieta manager super so friendly to Silvia so nice fast with smiles all the time and Jose the chofer for my pickup from airport was so professional and cordial I hire whole week for whatever I was needed And the most that feeling of security having a chofer know the job was like I having private secretary. And the main hotel wow! All employees there was like my friends of all time. It’s the owner Harold and Carlos his second in charge constantly there making sure everything was going well the POINT! Was so feeling good and satisfied I tried hand shake each one for their superb jobs in my last day give my appreciation!
Si, 6-night trip

10/10 Exceptional

Excellent Location and Host

It was a great place, safe location, easy access 25/7, not too far from Centro Tulum, a car rental was ideal for us, as we had the opportunity to visit many Tulum gems around the area, Host was was so gracious, in helping with day to day things, and overall was a very stress free place to stay, a cab ride not too bad, but weekly car rental was great to go to ruins, cenote, and beach daily, and made the trip. Very clean and friendly place.
Larry, 11-night trip

10/10 Exceptional

Fabian Vargas, 7-night trip

10/10 Exceptional

10/10 Exceptional

Mark, 2-night trip

10/10 Exceptional

Carlos, 2-night trip

10/10 Exceptional

Excelente hotel

Excelente lugar muy lindo y bien cuidado, muy amplio
delia, 2-night trip

10/10 Exceptional

Stanley, 27-night trip

10/10 Exceptional

Sumie, 3-night trip

10/10 Exceptional

Chung, 1-night trip