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Moon Palace The Grand Cancun - All Inclusive

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9 outdoor pools, pool umbrellas, pool loungers
Private beach, white sand, free beach cabanas, sun-loungers
Private beach, white sand, free beach cabanas, sun-loungers
Private beach, white sand, free beach cabanas, sun-loungers
9 outdoor pools, pool umbrellas, pool loungers

Overview of Moon Palace The Grand Cancun - All Inclusive

VIP Access

Moon Palace The Grand Cancun - All Inclusive

5.0 star property
All-inclusive beachfront property with golf course, near Moon Palace Golf Club

8.6/10 Fabulous

1,047 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Child-friendly activities
The price is AU$1,225
Price available on 6/2/2023
Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • On a private beach
  • Moon Palace Golf Club - 1 min walk
  • Riviera Cancun Golf Resort - 33 min drive
  • Delfines Beach - 20 min drive
  • Plaza Las Americas - 42 min drive
  • Iberostar Cancun Golf Course - 31 min drive
  • Puerto Cancun Marina Town Center - 44 min drive
  • La Isla Shopping Mall - 26 min drive
  • Cancun Convention Center - 43 min drive
  • Tortuga Beach - 46 min drive
  • Langosta Beach - 47 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • Bugambilias - 6 min walk
  • Momo - 6 min walk
  • Los Caporales - 13 min walk
  • Los De Pescado - 10 min drive
  • Johnny Rockets - 14 min drive

About this property

Moon Palace The Grand Cancun - All Inclusive

Placing you just steps from Moon Palace Golf Club, Moon Palace The Grand Cancun - All Inclusive offers a private beach where you can enjoy free cabanas, beach umbrellas and beachside drinks. Guests can splash around at the 9 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, aromatherapy and hydrotherapy. Caribeño, one of 11 restaurants, offers pool views, and serves breakfast and dinner. Other highlights at this luxurious property include 5 swim-up bars, a golf course and a marina. Fellow travellers say good things about the helpful staff and family-friendly amenities.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 1304 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast
  • 11 restaurants
  • 9 bars/lounges
  • 5 swim-up bars
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Lazy river
  • Bowling alley
  • Playground
  • Free supervised childcare/activities
  • Trampoline
  • Toys

What to do

  • On a private beach
  • Free beach club
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Bowling alley
  • Ecotours
  • Mini golf
  • Hiking/biking trails
  • Evening entertainment
  • Shopping
  • Air hockey

Working away

  • 10 meeting rooms
  • Computer station
  • Conference space (32630 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free beach cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 9 buildings/towers
  • Built in 2017
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Fitness centre
  • 27 holes of golf
  • 9 outdoor pools
  • Free water park
  • Arcade/games room
  • Spa services
  • Lazy river
  • Marina
  • Nightclub
  • 4 outdoor tennis courts
  • Water slide

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible business centre
  • Handrails in hallways
  • Handrails in stairwells
  • Visual fire alarm
  • Step-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Furnished balcony

Freshen up

  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free international and long-distance calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Dining

Caribeño – Overlooking the pool, this family restaurant serves breakfast and dinner.
Casa Mia – This family restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
Cusco – Overlooking the ocean and pool, this family restaurant only serves dinner. Reservations are required. Open selected days.
Habibi- Lebanese Cuisine – This family restaurant serves lunch and dinner. Open selected days.
Jade – This diner specialises in Asian cuisine and only serves dinner. Open daily.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector, a security system and window guards on site.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
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Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

Does Moon Palace The Grand Cancun - All Inclusive offer free cancellation for a full refund?
Yes, Moon Palace The Grand Cancun - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Moon Palace The Grand Cancun - All Inclusive?
As of 2 Feb 2023, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All Inclusive on 5 Mar 2023 start from AU$1,183, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Moon Palace The Grand Cancun - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Moon Palace The Grand Cancun - All Inclusive?
Yes, there are 9 outdoor pools and a children's pool.
Are pets allowed at Moon Palace The Grand Cancun - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace The Grand Cancun - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Moon Palace The Grand Cancun - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Moon Palace The Grand Cancun - All Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (22-min drive) and Codere Casino Paseo Cancun (24-min drive) are both nearby.
What is there to do at Moon Palace The Grand Cancun - All Inclusive and nearby?
Have fun with on-site activities such as hiking, and practise your swing at the golf course. Additional recreation on-site includes aerobics , basketball and bowling. Enjoy a swim in one of the 9 outdoor swimming pools or use the all-inclusive property's other amenities, which include 5 swim-up bars and a nightclub. Moon Palace The Grand Cancun - All Inclusive also has a private beach, a lazy river and a fitness centre, as well as private indoor hot tubs, an arcade and a garden.
Are there restaurants at or near Moon Palace The Grand Cancun - All Inclusive?
Yes, there are 11 on-site restaurants, featuring Mexican cuisine and ocean views. Nearby restaurants include Bugambilias (6-min walk), Momo (6-min walk) and Los Caporales (13-min walk).
Does Moon Palace The Grand Cancun - All Inclusive have rooms with private hot tubs?
Yes, each room has a private indoor hot tub.
Does Moon Palace The Grand Cancun - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Moon Palace The Grand Cancun - All Inclusive like?
Moon Palace The Grand Cancun - All Inclusive is a short 1-minute walk from Moon Palace Golf Club and 7 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Reviews

8.6

Fabulous

9.2/10

Cleanliness

8.9/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Mark, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Food was incredible. Beautiful resort with a lot of choices for restaurants around the 3 resorts. The Brazilian Steakhouse at Nizuc was great. Waterpark was really fun as well. My family had a great time
Lydia, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

great facility
The facilities are fantastic but the beach was a little disappointing. It rained 5 of the 6 days we were there but there was plenty of inside activities
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

dinesh, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ryan, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Top restaurant
Best resort and best service
Vsnraju, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service
Verified Expedia guest review

10/10 Exceptional

Great experience
Sineui, 2-night family trip
Verified Expedia guest review

6/10 Good

Tiffany Ann, 7-night trip
Verified Orbitz guest review

6/10 Good

Beautiful property. I stayed in the governor suite. Gorgeous room. The restaurant quality was average at best. Best food was at Habibi Lebanese restaurant. Waiters and bartenders were not very friendly and in some cases rude. Cleaning and support staff were very friendly. Overall it was a mixed experience. I would’ve expected more from this level of hotel. I’ve stayed in cheaper resorts before and had a better overall experience.
Likaa, 4-night trip with friends
Verified Expedia guest review