Located near Collins Street, Hotel Grand Chancellor Melbourne offers a warm welcome with two on-site restaurants serving local cuisine. Relax in the pool, unwind at the gym or explore nearby Melbourne Central and Queen Victoria Market. With helpful multilingual staff and babysitting available, this upscale family-friendly hotel provides convenience for all ages.
Shanghai Village Chinese Restaurant - 2 min walk
Operator Diner - 1 min walk
About this property
Hotel Grand Chancellor Melbourne
When you stay at Hotel Grand Chancellor Melbourne, you'll be in a great location, within a short 10-minute walk of Melbourne Central and Collins Street. Guests can visit the fitness centre for a workout or grab a bite to eat at Footlights, which serves breakfast and is one of 2 restaurants. A bar/lounge and a snack bar/deli are other highlights. Fellow travellers love the pool and helpful staff. Public transportation is only a short walk: Parliament Station is 7 minutes and Melbourne Central Station is 8 minutes.
Languages
English
At a glance
DONE
Hotel size
160 rooms
Arranged over 17 floors
DONE
Arriving/Leaving
Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
DONE
Special check-in instructions
The property charges 1.2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Maintenance work on the property's lifts will take place from August 5, 2024 - July 30, 2025, from 9 AM to 5 PM on Monday to Friday. During this time, there are lifts available but guests may experience some longer waiting time and some noises from the maintenance work.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
DONE
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Babysitting*
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 50+ Mbps)
LOCAL_PARKING
Parking
Secured uncovered on-site valet parking (AUD 40 per day; includes in/out privileges)
On-site parking is limited
Height restrictions apply for on-site parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) on weekday mornings 7:00 AM–10:00 AM
2 restaurants
Bar/lounge
24-hour room service
Snack bar/deli
Travelling with children
Babysitting (surcharge)
Children's menu
What to do
Use of nearby fitness centre
Bike rentals nearby
Ecotours nearby
Golf lessons nearby
Sailing nearby
Surfing/body boarding nearby
Scooter/moped hire nearby
Working away
Business centre
6 meeting rooms
Computer station
Conference centre
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
On-site car hire
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
1 building/tower
Safe-deposit box at front desk
Television in common areas
Fitness centre
Banquet hall
Accessibility
Lift
Room amenities
Be entertained
LCD television
Premium satellite channels
Films for purchase
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Blackout curtains
Premium bedding
Free cot/infant bed
Rollaway/extra bed (surcharge)
Freshen up
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Complimentary wireless Internet access (speed of 50+ Mbps)
Phone
More
Daily housekeeping
Special features
Dining
Footlights – This restaurant only serves breakfast.
Encore Cafe and Bar – This restaurant specialises in local cuisine and only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.
Fees & policies
Refundable deposits
Deposit: AUD 100 per accommodation, per stay
Optional extras
Buffet breakfast is offered for an extra charge of approximately AUD 34 for adults and AUD 17 for children
Credit card charges are subject to an extra charge of 1.2 per cent
Renovations and closures
The property will be renovating from 5 August 2024 to 30 June 2025 (completion date subject to change). The following areas are affected:
Lift
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.
Children & extra beds
Babysitting is available for an extra charge
Rollaway beds are available for AUD 55 per day
Parking
Uncovered valet parking costs AUD 40 per day with in/out privileges
Parking height restrictions apply
Policies
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
National rating
This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.
Also known as
Grand Chancellor Melbourne
Hotel Grand Chancellor Melbourne
Melbourne Grand Chancellor
Melbourne Grand Chancellor Hotel
Grand Chancellor Hotel Melbourne
Grand Chancellor Melbourne Hotel Melbourne
Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel
Hotel Grand Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel Melbourne
Frequently asked questions
Does Hotel Grand Chancellor Melbourne offer free cancellation for a full refund?
Yes, Hotel Grand Chancellor Melbourne does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Grand Chancellor Melbourne?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Grand Chancellor Melbourne?
Yes. Valet parking costs AUD 40 per day. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Grand Chancellor Melbourne?
Check-in start time: 2 PM; check-in end time: midnight. Check-out time is 11 AM. Contactless check-out is available.
Is there an on-site casino at Hotel Grand Chancellor Melbourne?
No, this hotel doesn't have a casino, but Crown Casino (4-min drive) is nearby.
What is there to do at Hotel Grand Chancellor Melbourne and nearby?
Have fun with activities such as cycling, sailing and body boarding, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Hotel Grand Chancellor Melbourne also has a fitness centre.
Are there restaurants at or near Hotel Grand Chancellor Melbourne?
Yes, there are 2 on-site restaurants, featuring local cuisine.
What's the area around Hotel Grand Chancellor Melbourne like?
Hotel Grand Chancellor Melbourne is in Melbourne Central Business District, a short 7-minute walk from Parliament Station and 6 minutes' walk from Melbourne Central. Travellers say that the area is walkable and good for shopping.
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Hotel Grand Chancellor Melbourne Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
9.0/10
Staff & service
8.2/10
Amenities
8.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Popular mentions
Room
Service staff
Location
Bed
Shower
Elevator
Restaurant
Value
Breakfast
Parking
What guests liked
Breakfast was consistently great with a good variety of food and fresh produce. (20 reviews)
The property is conveniently located near a variety of excellent restaurants and eateries. (13 reviews)
The rooftop pool was a highlight, offering a great spot for a morning swim and a lovely view. (12 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
13 June 2025
Great staff, friendly service, clean & a very enjoyable stay.
Carol
Carol, 1-night trip
10/10 Exceptional
11 June 2025
Great location!
Jodie
Jodie, 3-night trip
10/10 Exceptional
20 June 2025
Great place to stay near to everything.
Safe,clean and quiet
Florentino
Florentino, 1-night trip
10/10 Exceptional
15 June 2025
We had a very nice experience, reception girl was very nice and friendly, the room was comfortable and we decided to have the buffet breakfast which was very nice and convenient too.
Sharon
Sharon, 1-night trip
8/10 Very good
2 July 2025
Good location
Good location, and room was comfortable. It would have been nice if light in the passage was on a sensor rather than on all night.
Anne
Anne, 1-night trip
10/10 Exceptional
25 May 2025
Very clean, comfortable and great location
Verified traveller
5-night trip
10/10 Exceptional
30 June 2025
Nicer hotel.
Good hotel , will stay there again. Negative point there is only one elevator so lengthy wait at times.
Good breakfast but some items served below temperature.
Paul
Paul, 3-night trip
8/10 Very good
31 May 2025
A very comfortable stay
The room was very comfortable, the location was central but quiet and the staff were very friendly and helpful. I even had a bit of a view out of my window.
Gay
Gay, 2-night trip
8/10 Very good
20 Apr 2025
Nice hotel with perfect location in Melbourne city.
Maj
Maj, 3-night trip
10/10 Exceptional
6 June 2025
Besides an interesting parking arrangement where when we exited we had to negotiate for a spot to be available upon return, the hotel was fantastic in every way
Mark
Mark, 2-night trip
10/10 Exceptional
2 Apr 2025
Very nice I would definitely stay again
Sahra
Sahra, 2-night trip
8/10 Very good
15 June 2025
Great location, parking slightly difficult as is not self parking. Amenities nice, except shower which hot water cut in and out the whole time you were in there.
Supaporn
Supaporn, 2-night trip
10/10 Exceptional
25 Mar 2025
Always a great stay at this hotel
Nestworth
Nestworth, 1-night trip
10/10 Exceptional
12 Mar 2025
Great location, good sized rooms and friendly staff. Would definitely recommend and stay again
Mike
Mike, 2-night trip
10/10 Exceptional
18 Feb 2025
Great location, comfortable rooms
Verified traveller
1-night trip
10/10 Exceptional
31 Mar 2025
nice hotel for quick overnight stay. staff lovely and helpful.
Cate
Cate, 1-night trip
8/10 Very good
14 June 2025
Despite an early disappointment the issue, available car park, was resolved.
Anthony
Anthony, 2-night trip
10/10 Exceptional
17 May 2025
Living life
Everything you could expect from a ⭐⭐⭐⭐ hotel,the room service,the breakfast all perfect, with underground parking it makes it such a easy, convenient stay in Melbourne.
Andrew
Andrew, 1-night trip
10/10 Exceptional
24 Feb 2025
Always a great stay. Really central to everything and staff are always lovely.
Kerry
Kerry, 3-night trip
8/10 Very good
2 Apr 2025
Overall the hotel was a very good option in the CBD . There are many food outlets, tram is in easy reach and the room was great.
Brendon
Brendon, 6-night trip
8/10 Very good
16 June 2025
Loved the size of the room, great bed and bed linen. Bathroom was user friendly and always love fresh towels every day. Found a very old chocolate biscuit behind the curtains. Breakfast was very expensive and not very appealing! Pastry’s cold and couldn’t believe some were cut in half!!!
Sandra
Sandra, 3-night trip
8/10 Very good
19 Feb 2025
Great location and very helpful staff.
Glen
Glen, 1-night trip
8/10 Very good
13 Apr 2025
Spacious and Comfy
Spacious room and a very comfortable bed and the pillows were the best Ive ever had at a hotel. Slightly outdated but for the price and location it was a great stay.
Michael
Michael, 2-night trip
10/10 Exceptional
16 May 2025
Very good👍
Rick
Rick, 2-night trip
8/10 Very good
24 Mar 2025
Very easy to access hotel. Both dinner & breakfast restaurants on site. Very helpful and polite service and staff.