8/10 Very good
16 Aug 2024
Good hotel if you are not looking for a next to the beach hotel (my trip was a business trip). The food in the hotel restaurant is good, and its easy to drive to Cancun / Playa del Carmen.
The rooms are nice and in very good condition -the design of the bathroom is terrible, but its clean and brand new-.
The staff in the night shift is rude, unpolite and lacks the sense of service and responsability. I came around midnight and the parking agte was closed. I parked my car in the motor lobby then and I was threaten the will call for a tow! even thought it was their responsibility to have the parking open / or ready to be opened. One of the guys challenged me to a fight :-D
GUILLERMO
GUILLERMO, 1-night business trip
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