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Mercure Cairns

Photo gallery for Mercure Cairns

Front of property
Outdoor pool
Outdoor pool
Family Room, Multiple Beds (1 Queen and 2 Singles) | Desk, laptop workspace, iron/ironing board, cots/infant beds
Family Room, Multiple Beds (1 Queen and 2 Singles) | Private kitchen | Espresso maker, coffee/tea maker

Overview of Mercure Cairns

Mercure Cairns

4.0 star property
4-star hotel in Cairns Central Business District with outdoor pool and restaurant

7.8/10 Good

1,001 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
The price is AU$169
Price available on 29/1/2023
Map
15 Florence Street, Cairns, QLD, 4870

Room options

About this area

What's nearby

  • In Cairns Central Business District
  • Great Barrier Reef - 1 min drive
  • Cairns Esplanade - 1 min drive

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 7 min drive
  • Freshwater Station - 11 min drive
  • Redlynch Station - 12 min drive
  • Cairns Station - 13 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Cairns Burger Cafe - 4 min walk
  • The Woolshed Chargrill & Saloon Bar - 6 min walk
  • Splash Seafood Restaurant - 6 min walk
  • Gelocchio - 6 min walk
  • Barnacle Bill's - 6 min walk
Map

About this property

Mercure Cairns

Mercure Cairns is only 4 mi (6.4 km) from the airport and offers a shuttle (available on request) for AUD 15 per person one-way. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at The Stanley, which serves local cuisine and is open for breakfast and dinner. Other highlights at this upmarket hotel include a bar/lounge and a garden. Fellow travellers like the helpful staff and breakfast.

Languages

English, Filipino, French, Italian, Korean, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property

Safety measures

Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 75 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking is limited
  • On-site parking includes off-street options
  • Free off-site parking within 33 ft
  • Street parking available

Transfers

  • Airport shuttle from 3:30 AM to 11:30 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)

What to do

  • Beach nearby
  • Bike rentals nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting room

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • An outdoor pool

Accessibility

  • Lift

Languages

  • English
  • Filipino
  • French
  • Italian
  • Korean
  • Spanish

Room amenities

Be entertained

  • 55-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Cot/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping

Special features

Dining

The Stanley – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Breakfast costs between AUD 19 and AUD 32 per person (approximately)
  • Airport shuttle service is offered for an extra charge of AUD 15 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 10:00 AM and 2:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Cots/infant beds are available for AUD 10.0 per stay
  • Airport shuttle service for children costs AUD 15 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Guests are provided with hand sanitiser and cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Cairns ibis Styles
ibis Styles Cairns
ibis Styles Hotel Cairns
All Seasons Cairns
ibis Styles Cairns Hotel
ibis Styles Cairns
Mercure Cairns Hotel
Mercure Cairns Cairns
Mercure Cairns Hotel Cairns

Frequently asked questions

Does Mercure Cairns offer free cancellation for a full refund?
Yes, Mercure Cairns does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Cairns?
As of 28 Jan 2023, prices found for a 1-night stay for 2 adults at Mercure Cairns on 29 Jan 2023 start from AU$169, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Cairns?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Mercure Cairns?
Yes, there's an outdoor pool.
Are pets allowed at Mercure Cairns?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Cairns?
Yes. Parking spaces may be limited.
Is an airport shuttle service offered by Mercure Cairns?
Yes, an airport shuttle is available from 3:30 AM to 11:30 PM on request. The charge is AUD 15 per person one-way.
What are the check-in and check-out times at Mercure Cairns?
You can check in starting at 2:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Mercure Cairns?
No, this hotel doesn't have a casino, but Reef Hotel Casino (14-min walk) and Cazalys Cairns (4-min drive) are both nearby.
What is there to do at Mercure Cairns and nearby?
Have fun with nearby activities such as cycling and scuba-diving. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near Mercure Cairns?
Yes, The Stanley offers local cuisine. Nearby restaurants include Cairns Burger Cafe (4-min walk), The Woolshed Chargrill & Saloon Bar (6-min walk) and Splash Seafood Restaurant (6-min walk).
What's the area around Mercure Cairns like?
Mercure Cairns is in Cairns Central Business District, a short 1-minute walk from Great Barrier Reef and 4 minutes' walk from Cairns Esplanade. Travellers say that the area is walkable and good for shopping.

Reviews

7.8

Good

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Meg, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Stephen A., 7-night trip
Verified Expedia guest review

10/10 Exceptional

Kym, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Reception staff very friendly and helpful. Looking forward to the renovations as the hotel is looking somewhat “tired”. Great location.
Yvonne, 1-night trip
Verified Wotif guest review

8/10 Very good

Janice, 2-night trip
Verified Expedia guest review

8/10 Very good

Great location
Yvonne, 1-night trip
Verified Wotif guest review

6/10 Good

Ibis Stay in Cairns City 🏙
All was OK. The hotel was really well located right in the city near almost everything, whic was handy! The only downside is what is obvious; the hotel is pretty old and dated, needs a redone which i think they are working on👍 so that’s good. Should also consider putting power socket next to the bed. Thanks Egnesse
Egnesse, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

As bad as it gets really; worst place in Cairns
I booked this place after all our usual favourite places in Cairns were booked out for our 4 night stay, at least a month in advance. Requested 2 connecting rooms for family of four (two youngsters) and if possible, an hour early checkin. When we arrived no early checkin sorted and when returning discovered we were separated on different floors. When I explained that arrangement was no good and we needed to be at least adjacent or across from one another, we were told nothing could be done as they're booked out and don't have connecting rooms anyway. No effort to address the problem whatsoever. So asked for a refund, then we're placed on the same floor but 10 rooms apart. Asked to be moved closer for the following 3 nights but complete disinterest. Rooms were old, stained carpet on the floors, view of a white brick wall covered in bird poo and couldn't open the window due to pigeons nest poo stench directly below the window. Told to open shower door when showering in case fire alarm went off. The cleaners were friendly and efficient and 2 of the receptionists were helpful and tried, however, the two managers I had to suffer were unhelpful, unapologetic and unprofessional. We couldn't wait to leave this place and wouldn't stay again if it was free.
Glen, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Simon, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Ok
3 stars is about right. Renovations were happening so couldn’t use pool or restaurant but could use Novotel pool and had breakfast delivered to room. For a family it was ok. Had separate rooms with TVs but still pretty compact. Run down hence needed renovations. Service was really good and friendly. Location was good too walking distance to everything. Main let down was cleanliness. We found a cockroach!
Simon, 4-night family trip
Verified Hotels.com guest review