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The Lakes Resort Cairns

Photo gallery for The Lakes Resort Cairns

Front of property
4 outdoor pools, pool loungers
4 outdoor pools, pool loungers
Standard Apartment, 1 Bedroom | Balcony
Terrace/patio

Overview of The Lakes Resort Cairns

The Lakes Resort Cairns

4.0 star property
4-star hotel in Cairns North with restaurant and bar/lounge

8.2/10 Very good

556 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Kitchen
  • Non-smoking
  • Air conditioning
Map
2 Greenslopes Street, Cairns North, QLD, 4870

Room options

About this area

What's nearby

  • In Cairns North
  • Great Barrier Reef - 1 min drive
  • Cairns Esplanade - 1 min drive

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 4 min drive
  • Cairns Station - 7 min drive
  • Freshwater Station - 8 min drive
  • Redlynch Station - 10 min drive

Restaurants

  • Poemphun Thai - 7 min walk
  • Wild Bean - 13 min walk
  • Brother Jenkins - 18 min walk
  • Ten One Twenty Cafe - 19 min walk
  • Ozmosis Cafe Kitchen - 19 min walk

About this property

The Lakes Resort Cairns

A great choice for a stay in Cairns, The Lakes Resort Cairns is only 2.5 mi (4 km) from the airport. Guests can take a dip in one of 4 outdoor pools or grab a bite to eat at Taste of Thai, which serves lunch and dinner. A bar/lounge and an outdoor tennis court are offered, and in-room conveniences at this upmarket hotel include washers/dryers and fridges. Fellow travellers love the helpful staff and spacious guest rooms.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

At a glance

Hotel size

  • 50 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2 PM until 6:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open Monday - Friday (8:00 AM - 6:00 PM) and Saturday - Sunday (8:30 AM - 2:00 PM)
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking
  • Free off-site parking nearby

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • BBQs

Travelling with children

  • Children's pool
  • Playground
  • Local/corner shop

What to do

  • Tennis
  • Shopping
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Skydiving nearby

Services

  • Tour/ticket assistance
  • Luggage storage
  • Umbrellas
  • Pool loungers

Facilities

  • 18 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Television in common areas
  • Piano
  • 4 outdoor pools
  • Outdoor tennis court

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • LED television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Washer and dryer

Sleep well

  • Hypo-allergenic bedding
  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Full-sized fridge/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Oven
  • Cookware, dishes and utensils
  • Dishwasher

More

  • Weekly housekeeping
  • In-room safe

Special features

Dining

Taste of Thai – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Cots/infant beds are available for AUD 10.0 per night
  • Rollaway beds are available for AUD 35.0 per night

Parking

  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Cairns Lakes
Cairns Lakes Resort
Cairns Resort
Lakes Resort Cairns Cairns North
Lakes Cairns Resort
Lakes Resort Cairns
Resort Cairns
Lakes Cairns Cairns North
The Lakes Resort Cairns Hotel
The Lakes Resort Cairns Cairns North
The Lakes Resort Cairns Hotel Cairns North

Frequently asked questions

Does The Lakes Resort Cairns offer free cancellation for a full refund?
Yes, The Lakes Resort Cairns does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Lakes Resort Cairns?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Lakes Resort Cairns?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at The Lakes Resort Cairns?
Sorry, pets aren't allowed.
Is parking offered on site at The Lakes Resort Cairns?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at The Lakes Resort Cairns?
You can check in from 2 PM - 6:00 PM. Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at The Lakes Resort Cairns?
No, this hotel doesn't have a casino, but Cazalys Cairns (8-min drive) and Reef Hotel Casino (10-min drive) are both nearby.
What is there to do at The Lakes Resort Cairns and nearby?
Practise your swing on the tennis courts. Additional recreation nearby includes ecotours. Enjoy a swim in one of the 4 outdoor swimming pools or use the hotel's other amenities, which include a picnic area and a garden.
Are there restaurants at or near The Lakes Resort Cairns?
Yes, there's an on-site restaurant, Taste of Thai. Nearby restaurants include Poemphun Thai (7-min walk), Wild Bean (13-min walk) and Cairns Burger Cafe (2.1 mi).
Does The Lakes Resort Cairns have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes cookware, a fridge and a microwave.
Does The Lakes Resort Cairns have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Lakes Resort Cairns like?
The Lakes Resort Cairns is in Cairns North, a short 4-minute drive from Cairns, QLD (CNS-Cairns Intl.) and 11 minutes' walk from Cairns Esplanade.

Reviews

8.2

Very good

8.2/10

Cleanliness

7.9/10

Staff & service

7.5/10

Amenities

8.0/10

Property conditions & facilities

7.3/10

Eco-friendliness

Reviews

4/10 Fair

Horrible, not a Hotel, this is a gated community
This is not a HOTEL. The reception is only open limited hours during the week and closed during weekends. Check-in is not a problem as they leave your keys and map in a lockbox outside the main door, but if you need anything there is no one you can talk to. The big red button outside the main door (suggested for after hours call) doesn't haver a real service active. it just points you to a number in your receipt? there are other numbers stuck outside the main door, but they do not answer. After checking out on a Sunday morning, I needed to store my luggage a few hours before my flight, I had to make multiple international calls trying to reach someone without success. eventually, I was lucky to spot the manager walking inside the hall, from the outside. He gladly accepted to take my bag. He even gave me his number to text or call him and we agreed upon a time for me to retrieve my bag, he told me he was going home but he would come back when I texted him. When I reached out during the day he didn't answer for over 30 minutes. Eventually I was able again to spot someone walking inside but they could not open the main door from the inside, Luckly the manager answered their phone calls and they gave me my bag. In the meantime other guests needed to check in but they forgot to put the keys inside the lockbox outside. All of This was on a Sunday before 2pm. These are services you normally expect from a Hotel with a reception.
Andrea Casali, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

The property was great, and very well maintained. We had opted to stay in an apartment with a kitchen as we were travelling with children. Our back door led to a shallow pool perfect for the little ones, and the rooms were big and clean. Pillows were not great but you expect that from hotels, but staying at a place specifically with a kitchen, you'd expect more than a single serve small pot and half size fry pan to cook with. Despite having a full kitchen it was half stocked with utensils, a bit of a pain.
Weronika, 4-night family trip
Verified Lastminute guest review

10/10 Exceptional

Spacious and clean, great staff.
Cassandra, 7-night family trip
Verified Wotif guest review

8/10 Very good

We spent 4 nights at the Lakes resort Cairns. The resort overall is beautiful and the 4 pools are very nicely done. It is also conveniently located between the airport and the main Cairns city. In terms of the apartment, the size is quite appropriate and the amenities are all in place and good working condition. However, we did notice a lack of cleanliness with cob webs handing from the ceilings. The security case had a manual key which we had to collect from reception the next day. And the key didnt work. We would expect to see an electronic case in most such places now. The reception timings are quite difficult 8am to 5.30pm (but probably this is the case for all resorts in Cairns). For those on a holiday, by the time your activity finishes, there is no one at the reception to help out. They do have a 24 hr call center but its hardly of any help. For eg, someone parked his car at my allocated space and I complained to the call center but not much luck. Also the reception is closed over the weekend which is quite a hassle if you are checking in anytime between Friday evening to Sunday evening. Overall we had a good time, but we do believe certain advancements in the apartments and overall processes would definitely go a long way in realising the full potential of this beautiful property.
Tejas Bipin Jasani, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

A real surprise for me - beautiful apartment great facilities
Dave, 2-night business trip
Verified Wotif guest review

8/10 Very good

Jason, 9-night family trip
Verified Hotels.com guest review

6/10 Good

This property was different to the the hotel or resort suggested by it's name. It is more like a large complex of apartments with mostly permanent residents. It is also located about 4km away from the centre of Cairns. So technically North Cairns. Which is rather inconvenient unless you hire a car or are happy to pay for a lot of ubers. We arrived and were not able to enter the foyer as no one was there until we called the out of hours emergency number and a helpful young man who assisted us and allowed us to store our bags. He also was particularly helpful upon our check out allowing us to store our luggage until our evening flight some 8 hours after check out. Other staff we spoke to on the intercom were particularly unhelpful. There never really seemed to be anyone at the main desk in the lobby. Using Covid as an excuse to not have staff checking people in or responding to guest enquires is ridiculous particularly in a state that is not enforcing mask wearing. We were told that they don't have staff on seven days a week. In which case provide that information before someone books. The hotel is dated. Our room had leaking taps, flickering lights etc. The sauna was out of order and one pool we visited is in desperate need of improvement there is even a petition by the residents for this. The best part was the restaurant the thai food was incredible. However I think the hotel needs to be realistic about their offering as we did not get what we paid for. Substandard.
Nerissa, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Pool has no lights working for months, no security lights down the far end near gym which is a HUGE safety issue
Reanna, 3-night family trip
Verified Wotif guest review

6/10 Good

A grand dame.. in desperate need of a make-over. I’ve stayed at the lakes a few times and always found it clean and tidy… but standards have dropped. Oily floors, spartan furnishings with chips, breaks and cracks. It’s serviceable but quite a poor showing.
Benjamin, 7-night trip
Verified Wotif guest review

8/10 Very good

Minimalistic resort with very poor WiFi
The resort is located away from the busy city center, in a complex with many other apartment blocks. Our GF 2BR unit has direct access to the swimming pool. The unit has the basics we need for a few days stay. Getting into the carpark was a bit of a challenge, as it quite tight and the leak from the ceiling stained the rental car. Hope I won't get charged for it. We stayed in the unit during a rainy day, wished there is table tennis or pool table on-site. The unit, and the entire resort has very poor WiFi.
Pak Lum, 5-night family trip
Verified Hotels.com guest review