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Hotel Santa Maria Cancun

3.5 star property
Hotel within easy reach of Plaza 28
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Santa Maria Cancun

Interior detail
Interior detail
Shower, free toiletries, towels
Standard Room, 2 Double Beds
Interior detail

Reviews

7.0 out of 10

Good

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • ATM/banking services
  • Vending machine
  • Concierge services
  • Tour/ticket assistance
Feel at home
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Free self-parking
The price is AU$60
includes taxes & fees
26 Nov - 27 Nov

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Superior Room

Standard Superior Room

Standard Superior Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Microwave
Minibar
Cable channels
Desk
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Minibar
Cable channels
Desk
Daily housekeeping
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Highlights

Air conditioning
LCD TV
Separate bedroom
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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Hotel Avenida Cancun

Parking available
Free WiFi
Air conditioning
24/7 front desk
8.0 out of 10, Very good, (283)
The price is AU$52
includes taxes & fees
26 Nov - 27 Nov
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About the area

Map
Cancun, QROO

What's nearby

  • Plaza 28 - 3 min drive - 2.5 km
  • Ultramar Ferry Puerto Juárez - 4 min drive - 2.9 km
  • Cancun Mall - 5 min drive - 4.5 km
  • Plaza Las Americas - 5 min drive - 4.5 km
  • Puerto Cancun Marina Town Center - 6 min drive - 5.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Los 7 Mares - ‬11 min walk
  • ‪Mercado independencia - ‬6 min walk
  • ‪El Pocito - ‬4 min walk
  • ‪Las Brasas del Bajio - ‬2 min walk

About this property

Hotel Santa Maria Cancun

Hotel Santa Maria Cancun puts you a short five-minute drive from Plaza 28 and Ultramar Ferry Puerto Juárez. Other features include a terrace and a garden.

Languages

English, Spanish

At a glance

Hotel size

  • 49 rooms

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: 6 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Designated smoking areas
  • No alcohol allowed on site

Property amenities

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Terrace

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • WiFi

More

  • Daily housekeeping

Fees & policies

Policies

This property does not have lifts.
This property accepts credit cards. Cash is not accepted.

Also known as

Dogtown Suites
Dogtown Suites Cancun
Dogtown Suites Hotel
Dogtown Suites Hotel Cancun
Santa Maria Cancun
Hotel Santa Maria Cancun Hotel
Hotel Santa Maria Cancun Cancun
Hotel Santa Maria Cancun Hotel Cancun

Frequently asked questions

Does Hotel Santa Maria Cancun offer free cancellation for a full refund?
Yes, Hotel Santa Maria Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Santa Maria Cancun?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Santa Maria Cancun?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Santa Maria Cancun?
Check-in start time: 3 PM; check-in end time: 6 PM. Check-out time is noon.
Is there an on-site casino at Hotel Santa Maria Cancun?
No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (5-min drive) and Codere Casino Paseo Cancun (6-min drive) are both nearby.
What is there to do at Hotel Santa Maria Cancun and nearby?
Hotel Santa Maria Cancun has a garden.
What's the area around Hotel Santa Maria Cancun like?
Hotel Santa Maria Cancun is a short 17-minute walk from Las Palapas Park and 10 minutes' walk from Mercado 23.

Hotel Santa Maria Cancun Reviews

Reviews

7.0

Good

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Jhennifer, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Clean, ac works great, friendly staff.
Kevin, 2-night business trip
Verified Expedia guest review

2/10 Poor

Rola Le, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street.
Konstantin, 1-night trip
Verified Orbitz guest review

4/10 Fair

Kirpal, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Paramjit Singh, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very clean hotel, short distance to a food market, good Wi-Fi. A nice cheap restaurant right across the street after 6pm.
Konstantin, 7-night business trip
Verified Orbitz guest review

8/10 Very good

Good price and theres close market to shop 👍
irfan, 1-night trip with friends
Verified Expedia guest review

4/10 Fair

I reserv for one person a ine room with queen bed , having refrigerator with microwave as it was shoing on the picture...instead they give me a larger room with two twin bed with no refrigerator and no microwave...my explanation and request was neglected..my request to see or talk to manager hed no respond...they asked me if i want have what i reserved, i should pay 150 pesos extra...that is radicollous!!!
mike, 5-night trip
Verified Expedia guest review

2/10 Poor

Inconvenient for tourist! far from Tourist area. Rude staff completely ignore english speaking people. English speaking tourist treated like trash. After spending thousands of dollars and in vacation mood, they will ruin both, your money and your mood. The hotel is far from Bus terminal which is the tourist area in downtown. Hotel was mostly empty in my 7 day stay.
Verified Expedia guest review

4/10 Fair

Area was bad. No elevator. No phone in the rooms. Staff rude and wouldn’t even acknowledge us.
Erika Villa, 6-night family trip
Verified Expedia guest review

2/10 Poor

Sakibu, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Buen hotel, tiene estacionamiento, microondas, y refrigerador, una muy buena ubicación, dice todo para tomar el transporte público, y tiendas de conveniencia, lugares para comer, y farmacias, e incluso lavanderías tan cerca que se puede ir caminando, además cuenta con un pequeño balcón para disfrutar la vista, y el área no es ruidosa en la noche, se puede descansar muy bien. El internet a veces iba un poco lento, no permiten consumir bebidas alcohólicas, y a veces la luz se baja por un segundo. No se
Juan Carlos, 4-night romance trip
Verified Expedia guest review

4/10 Fair

When I requested the room I reserved upon arrival I was told they didn’t have my room available and I arrived during my check in window. It was upsetting because I got two separate rooms for me and my daughter the 1st night and she was afraid so she ended up sleeping in my room. I went back to customer service the next day to request my reservation again for two beds in one room. Everything was inconvenient. Definitely do not recommend.
Nazario Figueroa, 2-night family trip
Verified CheapTickets guest review

6/10 Good

Adequate Hotel in a Bad Location.
The hotel is situated on a busy main road with few bars and restaurants nearby although there are convenience stores and a McDonalds about 10 minutes walk away. I booked a Superior Room, but there was no wardrobe/closet to hang my clothes, or a safe. The shower provided hot water when required. The A/C worked well and the bed was comfortable. The wi-fi in the room worked well. My room door lock was key operated and the lock did not look or feel robust. The receptionists were very pleasant and helpful, making phone calls for me and hailing taxis. Smoking is allowed on the balcony to the front of the hotel, but no ashtrays are provided and rubbish e.g. pizza boxes, plastic cups is allowed to collect there. There is no hotel bar or restaurant. The nearest place to eat is a taco restaurant directly opposite. Take the R-1 bus to the Hotel Zone. The bus stop is about a 10-15 minute walk away. The area surrounding the hotel is not safe after midnight and it's best to be in your room by then. For the price, it was more adequate, but due to few shops and restaurants nearby, I checked out after night 3 of my 7 night reservation.
Michael, 7-night trip
Verified Hotels.com guest review

8/10 Very good

This is an incredible place to stay for a great rate. They don't speak English very well at all, so be prepared with Google Translate or be able to speak Spanish. The room was fine - clean, comfortable, safe. I couldn't turn off the TV because I couldn't get the button to work. The area isn't bad - it's just a bit of a hike from most things. There are great little places around to eat, including the little food place at the end of the block. The laundromat next door has free coffee and it's convenient if you want to clean your stuff. The downsides: the people who stayed there - there was some sort of couple that were in a rocky point in their relationship and apparently one locked the other in the room. There was subsequent screaming for a good 20 minutes at 1am before it was addressed. The next day, they got into a physical fight and I'm unsure if the person who stayed was asked to leave or not, but it was unsettling at very least. There are no coffee pots in the rooms. I realize that this is probably an expense they can't necessarily spare, but there are also no places for coffee or breakfast nearby, so BRING YOUR STUFF TO MAKE COFFEE IF YOU NEED IT LIKE I DO including an electric kettle and some sort of french press or cone drip thing to go on top of a coffee cup or something.
Devyn, 3-night trip
Verified Expedia guest review

4/10 Fair

The hotel offered a clean room that was appropriate for the paid price. The location was quite convenient, relatively close to the major bus station and beaches. However, the hotel staff thought (by mistake) that we want to do early check out and they removed our belongings from our room before the last night of our stay. On the next day (the check-out day) they returned our things but not all of them - some were missing and they were not able to locate them. Even if we did request early check out (which we - again - did not), nobody should remove our stuff from our room BEFORE the last night which we paid for. This is unacceptable, so I thought I will warn you so you double check with the hotel staff before they remove your things regardless of your check out time. You pay for 4 nights - you should have your belongings available to you for 4 nights. To me it’s clear, but apparently it’s not so obvious to some hotel staff.
Mateusz, 4-night family trip
Verified Expedia guest review

6/10 Good

We did not have hot water for a few days. the wifi was consistent and reliable. The staff was friendly and the property was clean.We used the app yelp to find great restaurants.
monique, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

For the price, is clean, decent property. Bathroom was nice, AC good etc
Carlos, 1-night romance trip
Verified Orbitz guest review

8/10 Very good

Nice place , a little bit distant from the bus terminal, but still works.
Kelly, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

secure parking Nice big clean room
Leah, 1-night romance trip
Verified Expedia guest review

4/10 Fair

SCAM Read the fine print. Hotel only accepts checkin between 3-6pm!!! They NEVER answer their phone. Even Expedia couldn’t reach them to request a checkin at 7pm. Left us scrambling to find other lodging at the last minute. Refused to give refund. Also location is in an unsafe (hi crime) part of town warning given by taxi driver. That’s probably why no checkin after 6:00 pm. DO NOT RECOMMEND!
Bobbie, 1-night trip
Verified Expedia guest review

10/10 Exceptional

What a perfect place to stay. For someone on a tight budget, it turned out to be exactly the place I needed! With a good sized shower, good sized fridge, a microwave, a table, TV and AC, beyond grocery shopping (a sorianas is just a ten min walk away) you do not need to leave the hotel should you not want to. Staff were incredibly friendly and helpful. The inside of the hotel is beautiful, and safe. Cleaners come by every day and are lovely, and i felt thoroughly safe in my room. No tourist attraction is too far by cab, which the hotel can call for you, and if not there is a bus service which is great to get familiar with. You can have food delivered directly to the hotel or visit a number of both local and chain restaurants within walking distance. I loved my stay, and will be sure to return in the future.
15-night trip
Verified Expedia guest review

6/10 Good

I enjoyed my stay here, although
2-night trip
Verified Expedia guest review

6/10 Good

Meh
Hotel was grand but when two of us arrived to check in, there was additional charge. Not extortionate or anything but kinda of annoying that the place ended up costing more than 50% more than what the room only rate for 1 (which should just be the room only rate) was.
1-night trip
Verified Hotels.com guest review