6/10 Good
5 Jan 2025
New Normal: Pay More, Get Less
stated we had a balcony, however there’s no access, they’re kept locked. They offer some excuse about being a community and respecting other properties in the area but they seem to be the only ones respecting this, other properties were passing freely to their balconies.
Community oriented, they wouldn’t even allow the gentleman from a local take out past the desk with our delivery. Which they didn’t even bother to call and let us know it was there, the take out place did. Otherwise our food would apparently have just sat there.
No guests allowed in our room. I was visiting family who live on the West Island, a 20-30 min drive. We flew to Montreal, hoping we’d have them for a drink/apps before or dessert after dinner. It was embarrassing, like I was staying in some college dorm.
I’ve stayed at this hotel numerous times in the past and was looking forward to my stay again, but the changes they’ve implemented are so restrictive I felt like I was not a paying guest but more like they were doing us a favour allowing us to stay there.
Weren’t allowed towels when we asked in passing by front desk, we needed the dirty ones to exchange.
Our room had a full kitchen, they only clean the rooms every 3 days, called for a broom to sweep up, which I had to go down for.
Is this a hotel or have I been misguided. If I wanted to make my own bed, I’d have stayed home.
Also $19/night payment for cancellation insurance? If weather disrupts plans,expect no refund without it.
Rob
Rob, 5-night trip
Verified Hotels.com guest review
