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1 room, 2 adults

DoubleTree by Hilton Montreal

4-star4 stars
Great for familiesThis property has good facilities for families.
1255 Jeanne-Mance, P.O. Box 130, Montreal, QC, H5B1E5, Canada

4-star hotel with indoor pool, connected to the convention center, near Sainte-Catherine Street
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 383 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Pool
Great pool
Service
Fantastic service
Value
Value for money could be better

DoubleTree by Hilton Montreal

from A$200
  • Room, 1 King Bed
  • Room, 1 King Bed, City View, Corner
  • Executive Room, 1 King Bed
  • Executive Room, 1 King Bed, Corner
  • Room, 1 King Bed, Accessible (Roll-In Shower, Mobility)
  • Room, 1 King Bed, City View
  • Suite, 1 King Bed
  • Suite, 1 King Bed (Vice Presidential)
  • Presidential Suite, 1 King Bed
  • Room, 1 King Bed with Sofa bed
  • Room, 2 Queen Beds
  • Executive Room, 2 Queen Beds
  • Room, 2 Queen Beds, City View

What’s around DoubleTree by Hilton Montreal

Top spots nearby

Recommended by this property

  • Complexe Desjardins (1-minute walk)
  • Sainte-Catherine Street (1-minute walk)
  • Museum of Contemporary Art (2-minute walk)
  • Place des Arts (2-minute walk)
  • Palais des congres de Montreal (6-minute walk)
  • Notre Dame Basilica (8-minute walk)
  • Mount Royal Park (21-minute walk)

Getting around

  • Montreal, QC (YUL-Pierre Elliott Trudeau Intl.) - 22 min drive
  • Montreal, QC (YHU-St. Hubert) - 25 min drive
  • Montreal Central Station - 12 min walk
  • Montreal Lucien-L'Allier Station - 20 min walk
  • Montreal West Station - 18 min drive
  • Place des Arts Station - 3 min walk
  • Saint Laurent Station - 7 min walk
  • Place d'Armes Station - 7 min walk

At a glance

Key facts

Hotel size

  • This hotel has 595 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is 11 AM
  • Express check-out
This property does not accept Visa/MasterCard debit cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.
This property will enact the following New Year's Eve policies for December 31, 2019: Each guest must register with the property and receive a wristband. A wristband is required for room access after 4 PM.

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only) *

  • Specific rooms only, restrictions apply *

  • 2 per room (up to 34 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking (limited) *

  • RV/bus/truck parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Spa services on site
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Rafting nearby
  • Steam room
  • Sauna
Working away
  • 24-hour business centre
  • Number of meeting rooms - 25
  • Conference space
  • Conference space size (feet) - 37700
  • Conference space size (meters) - 3502
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1976
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Arabic
  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Microwave (on request)
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Saveur - This buffet restaurant serves breakfast only.

SIX Resto Lounge - This restaurant specializes in regional cuisine and serves dinner only. A children's menu is available. Happy hour is offered. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

DoubleTree by Hilton Montreal’s small print

Also known as

  • Hyatt Regency Montreal Hotel
  • Hyatt Regency Montreal Hotel Montreal
  • Hyatt Regency Montreal Hotel
  • DoubleTree Hilton Montreal
  • Montreal Hyatt Regency
  • Hyatt Montreal
  • DoubleTree by Hilton Montreal Downtown
  • Hyatt Regency Montreal
  • DoubleTree by Hilton Montreal Hotel
  • DoubleTree by Hilton Montreal Montreal
  • DoubleTree by Hilton Montreal Hotel Montreal
  • Hyatt Montreal Regency
  • Hyatt Regency Montreal Hotel Montreal
  • Montreal Hyatt Regency
  • Hyatt Montreal
  • Montreal Hyatt Regency
  • Montreal Regency Hyatt
  • Regency Hyatt Montreal
  • Regency Montreal

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

  • Pool access available from 8:00 AM to 9:00 PM.
  • Parking height restrictions apply.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Mandatory fees

    Deposit: CAD 50.00 per night

    Optional extras

    Self parking costs CAD 22 per night

    Valet parking costs CAD 32 per night with in/out privileges

    Microwaves are available for CAD 25 per stay

    Rollaway beds are available for CAD 30 per night

    Buffet breakfast is offered for an extra charge of CAD 25 per person (approximately)

    Pets are allowed for an extra charge of CAD 100.00 per accommodation, per stay (maximum CAD 100 per stay)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

    Fabulous 8.8 From 484 reviews

    Poor 2.0
    Never coming back.
    My room was great! Everything else was frustrating!!! I arrived to a 35 minute line just to check in to my room. I thought maybe it was just a busy time but it seemed to be that way almost my entire stay. I had to wait 15 minutes the next day just to ask a question. It took them 2 phone calls and 3 hours to bring my luggage to my room. I would have been happy to bring it myself but was told I couldn't bring the cart up on my own. After checking in there was another 10 minute wait just to use the elevators to get to my room. They have a lack of elevators for the velocity of the hotel. You are always waiting for an elevator no matter what time of day or wether you are going up or down. Sometimes so many people are waiting you have to wait for the second elevator to arrive. Once you get on the elevator it is usually packed with other people and then proceeds to stop at almost every floor on the way up and down. It was incredibly frustrating! There were also tons and tons of children shouting and running around like they were in their playroom at home through the hotel. don't even think about trying to use the pool or lounge area. It's like spring break for children under 10. Not a seat available the entire time and kids splashing and screaming as if other adults who didn't bring their children don't exist. Aside from this the hotel lobby, exterior and hallways are very dated.
    Randal, us3 night trip with friends
    Exceptional 10.0
    Pros: The property was chosen for 3 reasons, modern amenities, price, and location. We we not disappointed. The staff were incredibly friendly and accommodating, and after a long day of walking and getting to know Montréal, it was nice to come home and relax. The son loved the pool, the daughter loved the bed, and the wife and I enjoyed a cocktail. Cons: We had made our reservation to arrive Friday evening and to check out Monday, but we car trouble (flat tire) on the way up from New Jersey, and our arrival was delayed by 12 hours, while we waited for a service station to open and repair our tire. So instead of arriving at 2 AM Saturday, we arrived at 2 PM. It was unsettling to be told that we were early, that check-in isn’t guaranteed until after 4 PM, when we are paying from the night before. The service agent was able to get us to a room right away, but it took some insistence. The second issue is that my daughter found a pair of expensive wireless headphones in the room, that obviously belonged to a previous guest. She knows they don’t belong to her and brought them down to the reception desk. When she asked what the policy is and if unclaimed after a certain time, she hoped that she might get to keep them, she was disappointed to hear that they will donated to charity.
    Jaime, us3 night family trip
    Exceptional 10.0
    I love this property. It is worth the struggle through traffic to get to it. The friendly service starts with the valet. Check in was delightful with warm chocolate chip cookies and happy faces. The room was perfect and clean. The food and drinks in the restaurant/bar were outstanding in both taste and presentation. We were dissappointed we couldn't go out on the terrace since it had rained earlier. We had so looked forward to that. It was one of the reasons we booked this hotel. The breakfast buffet in the morning was overpriced, bland and the peppers in the freshly prepared omelet tasted funny. The sausages were dry and tasteless. The melon pieces weren't that good (not ripe). The toaster took forever to toast and had to have 2 rounds. The coffee tasted old even though it was in a carafe. Everyone who had the buffet included with their room probably didn't care but we were charged $50 for two plus tip and tax for a breakfast quite the opposite of their dining fare which was worth every penny. Tip 1: Book this Hotel Tip 2: Only eat breakfast there if it's included. All the staff in this hotel are super friendly and very attentive.
    KD, caOther trip
    Very good 8.0
    We check-in earlier, they were nice to let us use the pool service, they said we were on the queue to be called when the room would be ready, at 3:50 I went back and the guy said, but it’s not 4:00 yet! I said we had reservation at a restaurant and a show at 7:00. So they had rooms ready , same as we ask but on another floor, I never asked for a specific floor. They could have call me and give us that room! They had water station, at 35C outside, but they were empty all the time, some people were asking to refill them, they would say later. The doors of the rooms need a good paint job. Overall for almost 300$ a night, I would say a 5 stars, only 4. The check out was awful and people start leaving there keys to a bellboy instead of waiting. During the jazz festival, long American week-end, more staff would have been appreciated.
    caOther trip
    Good 6.0
    Disappointing
    When we checked into our room, the room was never vacuumed. There were toe clippings (roughly 4) right beside the bed and window. Pictures were taken, and brought this to the attention of the hotel staff( front desk clerk and her Supervisor, even emailed the pictures to the Supervisor) without any action until the next morning. The actual action was taken by us, by asking a maid to come in and vacuum our room. She was very nice and polite and cleaned it ASAP. We gave her a tip even though we were not leaving for another 2 days. Very disappointed with the lack of follow up and customer service. I under that we booked the reservations under Hotels.com, but it was their brand they needed to uphold and make sure I was a satisfied customer. I will not be returning to The Double Tree.
    ca2 night family trip

    DoubleTree by Hilton Montreal

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