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The Robertson Kuala Lumpur

3.5 star property
Family-friendly aparthotel with outdoor pool, connected to a shopping centre, near Petaling Street
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Robertson Kuala Lumpur

Outdoor pool, open 9:00 AM to 5:00 PM, pool umbrellas, pool loungers
Premier Suite, 1 Queen Bed, Non Smoking | Living area
Premier Suite, 1 Queen Bed, Non Smoking
Executive Suite, Multiple Beds, Non Smoking | Living area
Interior

Reviews

7.2 out of 10

Good

Popular amenities

  • Airport transfer
    Airport transfer
  • Pool
    Pool
  • Lounge area
    Lounge area
  • Gym
    Gym
  • Free parking
    Free parking
  • Laundry facilities
    Laundry facilities
Main amenities
  • 90 apartments
  • Restaurants
  • Outdoor pool
  • Rooftop terrace
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Coffee shop/cafe
  • Airport shuttle
  • Terrace
  • Air conditioning
Feel at home
  • Children stay free
  • Children's pool
  • Playground on-site
  • Kitchenette
  • Private bathroom
  • Separate dining area

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Premier Suite, 1 Queen Bed, Non Smoking

Premier Suite, 1 Queen Bed, Non Smoking | Living area

Premier Suite, 1 Queen Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 2 Bedrooms, Non Smoking

Deluxe Suite, 2 Bedrooms, Non Smoking | Living area

Deluxe Suite, 2 Bedrooms, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Royal Suite, 3 Bedrooms, Non Smoking

Royal Suite, 3 Bedrooms, Non Smoking

Royal Suite, 3 Bedrooms, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
  • 70 sq m
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for Executive Suite, Multiple Beds, Non Smoking

Executive Suite, Multiple Beds, Non Smoking | Living area

Executive Suite, Multiple Beds, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
  • 70 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Premier Suite, 2 Queen Beds, Non Smoking

Premier Suite, 2 Queen Beds, Non Smoking | Living area

Premier Suite, 2 Queen Beds, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
No 2, Jalan Robertson, Kuala Lumpur, Federal Territory of Kuala Lumpur, 50150

What's nearby

  • Petaling Street - 12 min walk
  • Berjaya Times Square - 14 min walk
  • Pavilion Kuala Lumpur - 16 min walk
  • Merdeka Square - 18 min walk
  • Petronas Twin Towers - 4 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 34 min drive
  • Kuala Lumpur International Airport (KUL) - 54 min drive
  • Kuala Lumpur Masjid Jamek Station - 14 min walk
  • Kuala Lumpur Pasar Seni Station - 16 min walk
  • Kuala Lumpur KTM Komuter Station - 25 min walk
  • Imbi Station - 13 min walk
  • Bukit Bintang Station - 13 min walk
  • Hang Tuah Station - 14 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Jamaica Blue Fine Coffees - ‬1 min walk
  • ‪Garden Terrace Cafe - ‬3 min walk
  • ‪May King Restaurant MKP Lum Mee - ‬2 min walk
  • ‪Vcr - ‬5 min walk
  • ‪8Haus 八號 - ‬6 min walk

About this property

The Robertson Kuala Lumpur

The Robertson Kuala Lumpur features a rooftop terrace and puts you within a 10-minute walk of Jalan Alor. Guests can relax at the sauna, work out at the fitness centre or grab a bite to eat at the coffee shop/cafe. An outdoor pool and a steam room are other highlights, and apartments offer conveniences such as washing machines and fridges. The property is only a short walk to public transportation: Imbi Station is 13 minutes and Bukit Bintang Station is 13 minutes.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, Malay

At a glance

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 2:00 AM
  • Late check-in subject to availability
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 2:00 AM
  • The check-in location differs from the property location; go to: [The Robertson Residence South Tower’s lobby]
  • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Property amenities

Pool/Spa

  • Outdoor pool
  • Sunloungers
  • Umbrellas
  • Sauna
  • Steam room

Internet

  • Free WiFi

Parking and transport

  • Free secured self-parking on site
  • Return airport shuttle (surcharge)

Family friendly

  • Children stay for free (see details)
  • Children's pool
  • Playground

Kitchenette

  • Fridge (full size)
  • Stovetop
  • Microwave
  • Cookware/dishes/utensils
  • Paper towels
  • Electric kettle

Dining

  • 1 restaurant and 1 coffee shop/cafe

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall shower head
  • Toilet paper
  • Toothbrush and toothpaste
  • Slippers
  • Free toiletries
  • Towels provided
  • Shampoo
  • Hairdryer
  • Bidet

Living spaces

  • Dining room
  • Sitting area

Entertainment

  • 42-inch flat-screen TV with cable service

Outdoor areas

  • Rooftop terrace
  • Terrace
  • Garden
  • Outdoor furniture

Laundry

  • Washing machine
  • Laundry detergent

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • Lift
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Multilingual staff
  • Iron/ironing board
  • Luggage storage
  • Blackout curtains
  • On-site shopping
  • Vending machine
  • Porter/bellboy
  • ATM/banking services
  • Front desk (limited hours)

Location highlights

  • Connected to a shopping centre
  • Near a train station
  • In the shopping district
  • In the city centre
  • Near a hospital

Things to do

  • Fitness centre

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)

General

  • 90 rooms
  • 46 floors
  • Built in 2018
  • Individually decorated
  • Individually furnished

Fees & policies

Refundable deposits

  • Cash deposit: MYR 150 per accommodation, per stay

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 5:00 PM

Policies

Only registered guests are allowed in the guestrooms.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated that there is a smoke detector on the property.
This property accepts credit cards, debit cards and cash.
This property is professionally cleaned.

Also known as

Robertson Kuala Lumpur Apartment
Robertson Kuala Lumpur
The Robertson Kuala Lumpur Aparthotel
The Robertson Kuala Lumpur Kuala Lumpur
The Robertson Kuala Lumpur Aparthotel Kuala Lumpur

Frequently asked questions

Is there a pool at The Robertson Kuala Lumpur?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 5:00 PM.
Are pets allowed at The Robertson Kuala Lumpur?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Robertson Kuala Lumpur?
Yes, there's free self parking.
Is an airport shuttle service offered by The Robertson Kuala Lumpur?
Yes, an airport shuttle is available.
What are the check-in and check-out times at The Robertson Kuala Lumpur?
Check-in start time: 3:00 PM; check-in end time: 2:00 AM. Check-out time is 11:00 AM.
What is there to do at The Robertson Kuala Lumpur and nearby?
The Robertson Kuala Lumpur has an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near The Robertson Kuala Lumpur?
Yes, there's an on-site restaurant.
Does The Robertson Kuala Lumpur have a kitchen or kitchenette?
Yes, there is a kitchenette, which also includes a stovetop, a fridge and a microwave.
What's the area around The Robertson Kuala Lumpur like?
The Robertson Kuala Lumpur is in Bukit Bintang, a short 14-minute walk from Berjaya Times Square and 16 minutes' walk from Pavilion Kuala Lumpur.

The Robertson Kuala Lumpur Reviews

Reviews

7.2

Good

6.8/10

Cleanliness

10/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Good

No flexibility for early check-in. They seem to only let everyone check-in at 3pm so a queue of people waiting. Suddenly at 3pm all rooms are ready.
3-night trip
Verified Hotels.com guest review

2/10 Poor

Gulraj, 3-night trip
Verified Expedia guest review

10/10 Exceptional

WISSAM, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Everything is perfect. Beds sheets could be cleaned better.
Alaeldin, 4-night romance trip
Verified Expedia guest review

4/10 Fair

My dad who’s fairly fit, sat down on a chair in the apartment and it gave way, hurting his back. We checked the other chairs and turns out a lot of the screws were loose. The shower pipe was also leaking. Otherwise, it would have been a good stay.
Sabrina, 3-night family trip
Verified Expedia guest review

8/10 Very good

Lily, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Stay was good with good view during my stay. Overall good vibes.
Daniel, 3-night trip
Verified Expedia guest review

2/10 Poor

Unsatisfactory Stay
The Robertson, KL is disappointing place to stay in. 1) Hygiene - Hygiene is appalling. The floors doesn't look it was vacuum or wipe. It felt sticky and there were stains found around the suite. Towels had stains everywhere. 2) Amenities/Houskeeping - Hotel did not refresh room properly. Towels were not promptly replace before check-in. Towels were of bad conditions too, and was not well-washed. 3) Air-con - Air-con's has issues, its temperature system was not fully functional and at times 28'c felt like it was 18'c. 4) Customer Service - Service was slow in reply and not helpful.
Jason, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Save yourself the headache and money and book elsewhere. Where do I start… Firstly there was no bathroom towels, the sofas smelled and was covered by a sheet. The floor hasn’t been mopped. Bathroom smelled like urine, which wasn’t a pleasant smell. I spoke to a few of the other guests and they mentioned the same issues. I asked the front reception for a refund and was informed me that I needed to contact customer service. So I asked to change rooms and the same issue.
Bashir, 3-night trip
Verified Wotif guest review

6/10 Good

Master bedroom faucet is not working well, running very slow. Cleanness is poor. There are multiple very tiny tiny (smaller than poppy seeds)bugs claw everywhere, especially around the drainage hole in bathroom and especially on dinner table (creamy surface, easily spitting them) the covers which cover the furnitures are poor condition. Rooms are big and very comfortable with beautiful views. Staffs are nice.
le, 6-night trip with friends
Verified Expedia guest review

4/10 Fair

The room has beautiful views, rooms set up good. Cleanness is very poor. There are so much of very tiny(smaller than poppy seeds)found claw around the drainage area in the bathroom , every where and on dinner table. Front desk service is good.
le, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

OK
Rob, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

GILLIAN, 13-night family trip
Verified Hotels.com guest review

6/10 Good

Bed was filled with hair n sofa was half broken But room was big n relatively clean for the price
ken, 2-night family trip
Verified Expedia guest review

2/10 Poor

Hygiene is appalling. No pillow casing. Toilet smelt like the sewers. Power source have exposed wires. Very unsafe for children. Aircon not working properly. Management unhelpful to resolve issue.
Ezarat, 6-night family trip
Verified Expedia guest review

6/10 Good

ITS OKAY
We arrived for check in at 245pm, we were told our room wasnt ready until about 4pm. We told the cleaners its ok as we are going out all night. We arrived back into our apartment at 10pm and bathroom towels were missing and it took 1 hr to get towels. A limit of 1 towel per person for shower, gym and swim. No extra towels are handed out they will only exchange 1 for 1. So i doubt people will wait 1 hour to swap towels so u can figure out the hygiene level when it comes to that. But i used a floor towel for gym n lucky i had washing powder so i just did my own washing. Hot water is limited so if u shower at peak times youll freeze. A lil misleading as its a serviced apartment but only if u stay more then 4 nights as we were told. For the price of $50 aud per night its bearable but i wouldnt pay more then that. Would i come back? Yes i would coz u can sort those nitty gritty problems urself. Just bring ur own towels security is good, and gym pool is very clean. Rooms are clean just customer service and communication is very poor.
Eugene, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Wonderful staff Nice area Great hot water Good wifi
28-night business trip
Verified Hotels.com guest review

2/10 Poor

People are very rude I stayed 10 days place is very filthy and old furniture never again
Mohamed, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

Celia, 4-night trip
Verified Expedia guest review

2/10 Poor

anupbhai, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Clean, reception give fast response to our query..
Syima, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

The flat was comfortable and cosy. Easy to relay messages through whatsapp. Price is reasonable.
Samantha, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Reasonable price for the location free parking
Great
Kah, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

A jewel
This property was one of the best, neat and clean properties that I have fin.
Tillat, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

recommended
it was pleasantly good...
David, 6-night trip
Verified Hotels.com guest review