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SO/ Auckland

5.0 star property
Luxury hotel with spa, near University of Auckland

Photo gallery for SO/ Auckland

Terrace/patio
Front of property
Suite, 1 King Bed (Atelier. Club Signature Access)
Suite, 1 King Bed (Atelier. Club Signature Access) | Executive lounge
Suite, 1 King Bed (Atelier. Club Signature Access)
SO/ Auckland features a rooftop terrace and puts you only steps from Queen Street Shopping District. Guests can be pampered with deep-tissue massages at the spa, and Javalab, one of 2 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour health club.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Electric vehicle charging point
  • Bar
  • Airport transfer
  • Spa
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Valet parking
  • 24-hour room service
  • Massage/treatment rooms
  • In-room childcare

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
The current price is AU$240
includes taxes & fees
11 Apr - 12 Apr

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Separate bath and shower
Rainfall showerhead
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Loft Suite, Club Signature Access, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Loft Suite, Club Signature Access, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Separate bath and shower
Rainfall showerhead
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, 2 Single Beds (Collection)

Twin Room, 2 Single Beds (Collection)

Twin Room, 2 Single Beds (Collection)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Separate bath and shower
Rainfall showerhead
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed (Atelier. Club Signature Access)

Suite, 1 King Bed (Atelier. Club Signature Access)

Suite, 1 King Bed (Atelier. Club Signature Access)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Fridge
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Cnr. Customs East & Gore Street, Auckland, 1010

What's nearby

  • University of Auckland - 4 min walk - 0.4 km
  • Auckland Ferry Terminal - 5 min walk - 0.5 km
  • Princes Wharf - 7 min walk - 0.6 km
  • Spark Arena - 11 min walk - 1.0 km
  • Sky Tower - 12 min walk - 1.0 km

Getting around

  • Auckland (AKL-Auckland Intl.) - 28 min drive
  • Auckland Britomart Station - 2 min walk
  • Auckland Remuera Station - 6 min drive
  • Auckland Kingsland Station - 7 min drive
  • Gaunt Street Tram Stop - 16 min walk
  • The Strand Station - 17 min walk
  • Jellicoe Street Tram Stop - 18 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Giapo - ‬1 min walk
  • ‪King Made Noodles 金味德牛肉拉面 - ‬2 min walk
  • ‪Burgerfuel - ‬2 min walk
  • ‪Daily Bread — Britomart - ‬1 min walk
  • ‪Ortolana - ‬2 min walk

About this property

SO/ Auckland

SO/ Auckland features a rooftop terrace and puts you only steps from Queen Street Shopping District. Guests can be pampered with deep-tissue massages at the spa, and Javalab, one of 2 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour health club.

Languages

Chinese (Mandarin), English, Hindi

At a glance

DONE

Hotel size

    • 130 rooms
    • Arranged over 15 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 2.5 per cent for credit card payments
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 12 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Covered on-site valet parking (NZD 65 per night; includes in/out privileges)
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)
  • Children's menu
  • Baby bath
  • Pool gate

What to do

  • Yoga classes

Working away

  • 24-hour business centre
  • 5 meeting rooms
  • Conference space (5382 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Step-free path to entrance

Room amenities

Be entertained

  • 49-inch Smart TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

SO/ SPA has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Javalab – This café serves lunch, dinner and light fare. A children's menu is available.
Harbour Society – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Hi So – On-site rooftop bar. Open daily.
Mixo – On-site bar. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately NZD 49 per person
  • Airport shuttle service is offered for an extra charge of NZD 195 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2.5 per cent

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for NZD 100.0 per night

Parking

  • Covered valet parking costs NZD 65 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

Frequently asked questions

Does SO/ Auckland offer free cancellation for a full refund?

Yes, SO/ Auckland does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at SO/ Auckland?

Yes, there's an indoor pool.

Are pets allowed at SO/ Auckland?

Sorry, pets aren't allowed.

Is parking offered on site at SO/ Auckland?

Yes. Valet parking costs NZD 65 per night. Electric car charging is available.

Is an airport shuttle service offered by SO/ Auckland?

Yes, an airport shuttle is available. The charge is NZD 195 per vehicle one-way.

What are the check-in and check-out times at SO/ Auckland?

Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

Is there an on-site casino at SO/ Auckland?

No, this hotel doesn't have a casino, but SkyCity Casino (12-min walk) is nearby.

What is there to do at SO/ Auckland and nearby?

On-site recreation at SO/ Auckland includes yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. SO/ Auckland also has 2 bars and a 24-hour health club, as well as a sauna.

Are there restaurants at or near SO/ Auckland?

Yes, there are 2 on-site restaurants, featuring international cuisine.

What's the area around SO/ Auckland like?

SO/ Auckland is in Auckland Central Business District, a short 2-minute walk from Auckland Britomart Station and 12 minutes' walk from Sky Tower.

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SO/ Auckland Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Such a beautiful property with great staff, definitely staying here again!
Tyla, 1-night trip

10/10 Exceptional

Loved our night here, the rooms are lovely and the free snacks and amenities are a great touch. Bed was super comfy and rooms were quiet!
Monique, 1-night trip

10/10 Exceptional

Fantastic hotel bit quirky
Fantastic hotel we booked four rooms for two couples two children and an infant and a parent. The rooms were fantastic enjoyed all the services including the pool buffet breakfast. Our only complaint was the green lights in the room are a little bit of a night.
madelaine, 2-night trip

10/10 Exceptional

Beautiful hotel and awesome location. Staff were so accommodating and friendly.
Maudie, 1-night trip

10/10 Exceptional

Perfect City Location
Beautiful central location with a perfect location for everything downtown. Amazing luxury styled Hotel with great ammenities. The hotel has gorgeous interiors, and the staff are fantastic and extremely helpful and well-mannered. Would I stay here again, definitely.
Ed, 2-night trip

10/10 Exceptional

Great CBD stay
Great trip with adjoining rooms. Toddler with us and friends in the other room. Very helpful & friendly staff.
Miranda, 1-night trip

10/10 Exceptional

Staff were excellent
Dan, 1-night trip

10/10 Exceptional

Really modern, clean hotel
Sarah, 1-night trip

10/10 Exceptional

Love this hotel. The rooms are great size and the beds are the most comfiest I’ve ever sleeped in.
Trina, 1-night trip

4/10 Fair

Would not recommend
Bad experience would not recommend. TV did not work in room and management was not helpful.
Kimberly, 1-night trip

10/10 Exceptional

The design of the building was stunning. Loved it. It’s definitely one of a kind.
Amanda, 1-night trip

10/10 Exceptional

Fabulous hotel, staff were so friendly and helpful definitely staying again
Will, 1-night trip

8/10 Very good

Had issues with the lock but was given upgraded room transfer which was nice. Really pretty hotel!
Jane, 2-night trip

10/10 Exceptional

Amazing hotel. Loved ataying there will be back
Wayne, 1-night trip

10/10 Exceptional

We stayed with our newborn and found it very easy going and the staff were really sweet and accommodating. Loved the King Studio room! It was spacious and felt luxurious with lots of design touches. I wouldn't say it was particularly quiet with loud music from the bars and sirens on a Saturday night, but didn't bother us. The restaurant food and service was great, but would suggest they lower the lights for more ambiance?
Michelle, 1-night trip

10/10 Exceptional

Wonderful location and excellent staff
Lynsey, 2-night trip

10/10 Exceptional

Easy walking distance to spark arena!
John, 1-night trip

10/10 Exceptional

Loved the friendly staff and the swimming pool
Rory, 1-night trip

8/10 Very good

Pool/spa and rooftop bar are great. Rooms on level 2 are a bit noisy (traffic on custom st). Best to be on higher levels.
Francois, 1-night trip

8/10 Very good

Great location, room was spacious. Silly bathroom with glass walls. Also no lights by bedside. Overall a good experience.
Philip, 1-night trip

10/10 Exceptional

Amazing stay
So hotel so good Had a wonderful stay in this hotel. We were surprised that the snacks and drinks in the bar fridge are complimentary Service was great and they let us check in earlier. Will definitely come back Nice breakfast with fresh squeezed juice
Man Yee, 1-night trip

10/10 Exceptional

Great stay
Great location, close walk to everything central and harbourfront. Hotel is quirky and we really like the decor. Room was nice and big with comfy bed and free mini bar a plus. Would stay again.
Katy, 1-night trip

10/10 Exceptional

Lovely hotel with great staff
fakhereh, 1-night trip

10/10 Exceptional

It was a great place to stay. Comfortable and spacious room, staff was friendly, and helpful when needed. The hotel is centrally located which is great.
Caroline, 2-night trip

10/10 Exceptional

Such a cool hotel and the roof top bar is amazing !
Kirsty, 1-night trip