Fiesta Inn Tuxtla Fashion Mall

I have a love/hate relationship with this hotel. It's in a fantastic location attached to a mall filled with shops, restaurants, and a recently opened Chedraui. It is one of the closer hotels to the Tuxtla airport, so it's handy when you are on one of the early flights out of Tuxtla. I also find that most of the time the nightly rate is overpriced for Tuxtla, but if you find it is on sale, it's a solid option. However I was appalled to hear on a previous visit when my colleague booked a room with 2 beds in it for themselves and their mother. Instead, they were given a room with only one bed. They made no mention of this at the check in desk. Later they found out this was the only room available and was offered a roll a way bed. To me this is unacceptable customer service because the guest should not have discovered this upon entry into their room, AND this should have been addressed immediately at check in. This was not the type of hotel room that they had reserved. I find this type of behavior very misleading and unprofessional. Due to their hotel stay experience, I actually canceled a couple of reservations I had at this hotel and don't plan to return anytime in the future.

Excellent location. Very nice beds and pillows

The hotel access shares the elevator (as the only way to enter) with a shopping mall. So you can wait up to 20 or more minutes everytime you need to go in or out.

Fiesta Inn Fashion Mall is a relatively new hotel sharing space with the Ámbar Plaza. The hotel staff was very friendly and amenities were on par with Fiesta Inn standards. It was nice to have lots of restaurant options since the mall is attached to the hotel. The only downside is the 1 and only elevator which goes from the parking garage to the mall to the hotel. Because of it being the holiday peak season we often had to wait 10+ minutes to get from the parking garage to the hotel. If we visit Tuxtla again we would definitely stay here again.

This was the second time my partner and I stayed at Fiesta Inn...there is no other reason to stay elsewhere when in Tuxtla. The hotel is modern, safe, luxurious, with great air conditioning, and next to the mall with the convenience of restaurants and a new theatre with the luxury seats. The hotel’s breakfast buffet is impressive. The only complaint I can even mention about the hotel is that they don’t give you enough towels and face towels/wash cloths. Other than that, the stay was as perfect as perfect can be...but of course I already had a hot and wonderful partner with me, so that made it heaven!

The beds in this hotel are so comfortable! The service is super attentive as well. We had to call about a hot water issue, and the hotel staff came to our room in less than five minutes and fixed the problem. I would definitely stay here again.

We loved the hotel. Very comfortable and welcoming after a long drive.

Went we need something take to long to respond . No polite person .

I’ve never had anything but a good experience at a Fiesta, and this one was particularly good. We were just staying the night before an early flight and didn’t know that the hotel is IN a large mall. Would be great for shopping. I was surprised that there was no ATM in the hotel or the mall, though.

Cómoda y agradable estancia. Personal muy amable y la ubicación del hotel súper estratégica ya que se encuentra dentro de la plaza ámbar. La vista de la ciudad maravillosa. Sin duda volvería a este hotel.