Guests
All properties in Cozumel, Quintana Roo, Mexico

Hotelcoz All Inclusive

3.5-star beachfront resort with spa, near Playa San Juan

  • Free WiFi in lobby and free parking
From
A$231

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Beach
  • Outdoor Pool
Outdoor Pool. Image 1 of 68.
1 / 68Outdoor Pool
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, 77600, QROO, Mexico
7.0.Good.
  • Always clean

    Aug. 9, 2021

  • We arrived at the resort at 2:00PM for check-in. There were around 40 teenage kids from a…

    Jul. 8, 2021

See all 21 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitiser

Guests rated location

Quiet
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 251 guestrooms
  • Daily housekeeping
  • On the beach
  • 2 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools and 1 indoor pool

Feel at home

  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Connecting/adjoining rooms available

What’s around

  • In Zona Hotelera Norte
  • Cozumel Country Club and Golf Course - 17 min walk
  • Playa San Juan - 1 min walk
  • Maya Heritage Monument - 2.9 mi / 4.6 km
  • Punta Langosta Pier - 3.8 mi / 6.1 km
  • Stingray Beach - 5.1 mi / 8.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Sky Ocean View
  • Presidential Suite
  • Sky Top
  • Deluxe Ocean View
  • Garden View
  • Ocean View

What’s around

Landmarks

  • In Zona Hotelera Norte
  • Cozumel Country Club and Golf Course - 17 min walk
  • Playa San Juan - 1 min walk
  • Maya Heritage Monument - 2.9 mi / 4.6 km
  • Punta Langosta Pier - 3.8 mi / 6.1 km
  • Stingray Beach - 5.1 mi / 8.2 km
  • Chankanaab National Park - 9 mi / 14.5 km
  • Chankanaab Beach Adventure Park - 9.2 mi / 14.7 km

Getting around

  • Cozumel Intl. Airport (CZM) - 8 min drive
map
See on map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, 77600, QROO, Mexico

At a glance

Hotel size

  • This hotel has 251 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • 2 restaurants
  • 4 bars/lounges
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
  • Water dispenser

Things to do

  • Fitness classes on site
  • Free bicycles on site
  • Miniature golf on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Scuba diving on site
  • Snorkelling on site

Working away

  • 24-hour business centre
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 5381
  • Conference space size (meters) - 500
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers - 2
  • Year Built – 1979
  • Lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Individually decorated
  • Individually furnished
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

All-inclusive room rates at Hotelcoz All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
  • All à la carte meals, snacks, and beverages included
  • Room service during certain hours

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Taxes

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Center. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials.

The spa is open daily.

Dining

El Cocal - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Veranda - Overlooking the ocean and pool, this restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

Lobby Bar - Onsite bar. Open daily.

Swim up Bar - Onsite bar. Open daily.

Snack Bar - Onsite bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Fitness classes on site
  • Free bicycles on site
  • Miniature golf on site
  • Kayaking on site
  • Parasailing on site
  • Playground on site
  • Scuba diving on site
  • Snorkelling on site

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • Resort fee: USD 7 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Long-term renters welcome.

This property accepts credit cards, debit cards and cash.

Also known as

  • HotelCoz Top Hotel Cozumel
  • Hotelcoz All Inclusive Resort Cozumel
  • HotelCoz Top Hotel
  • HotelCoz Top Cozumel
  • HotelCoz Top Resort Cozumel
  • HotelCoz Top Resort
  • Hotelcoz All Inclusive Resort
  • Hotelcoz All Inclusive Cozumel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotelcoz All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.

  • Yes, there's free self parking.

  • Yes, there are 4 outdoor pools, an indoor pool, and a children's pool. Guests have pool access from 6:00 AM to 11:00 PM.

  • Sorry, pets aren't allowed.

  • You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.

  • Yes, there are 2 onsite restaurants, featuring beachfront dining, international cuisine, and ocean views. Nearby restaurants include La Cocay (3.3 mi), Guido's (3.3 mi), and La Candela (3.3 mi).

  • Have fun with onsite activities like kayaking, parasailing, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics . Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Hotelcoz All Inclusive also has 4 bars, an indoor pool, and a fitness center, as well as an arcade and a garden.
7.0.Good.
  • 10.0.Exceptional

    Beautiful view, great snorkeling, friendly staff,

    4 night romance trip, Jul. 2, 2021

    Verified Travelocity guest review

  • 8.0.Very good

    Very clean and friendly. The food needs to have more variety but overall a nice place.

    5 night romance trip, Mar. 15, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great for value

    It was an amazing experience!! Since greeting with a refreshing cocktail, upgrade to ocean view, delicious food and the best great customer service!!

    Luis, 2 night trip with friends, Mar. 13, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The hotel was good. The people who work there were very nice. They only had WiFi in the lobby and common areas. Would be great if they had WiFi in the rooms. The food in the buffet could be better but the food inside the restaurant was really good. Wouldn’t stay again but for the price it wasn’t bad.

    Johanna, 3 night family trip, Jan. 3, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    No go for us!

    We have stayed at this property at least 10 times. It keeps getting worse. That was our last time Hotel Coz. Not going back!!

    Jose, 3 night family trip, Mar. 12, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    The view is fabulous! The staff is great, especially Miguel! The food is pretty good. Beds could use an updating, very hard! But overall a great resort for the price!

    Bridget, 7 night romance trip, Dec. 28, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The service! I can stay anywhere in Cozumel however this place strives for exceptional customer service. Their staff is always attentive to every need. One thing I would like is to not be rushed to move my vehicle when checking in. Otherwise excellent service. Great experience.

    6 night family trip, Nov. 10, 2019

    Verified Expedia guest review

  • 6.0.Good

    Not true all taxes and fees paid, more at Hotel!

    Larry, 5 night family trip, May 9, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    The beach layout was very nice which I liked, I did not like the musty smell of the rooms.

    2 night family trip, Apr. 17, 2019

    Verified Expedia guest review

  • 6.0.Good

    Let me start with the good stuff. The walk-in snorkeling was excellent, and "the float" down from the Westin was spectacular, some of the best walk-in snorkeling I've seen anywhere. The rooms are clean and pleasant, the staff is friendly, the pools are lovely, the drinks are tasty. Now the problems. There aren't enough beach or pool chairs, and people "reserve" them the night before, so unless you play that game you'll be out of luck. To get into the restaurant, you have to line up at 7 AM and wait an hour for a same-day reservation, which is really AWFUL, and the food isn't good enough to be worth standing on line early in the morning. The buffet food is plentiful and okay, par for an all-inclusive resort. (Though my daughter was distressed at the absence of french fries on the buffet!)

    7 night family trip, Mar. 9, 2019

    Verified Expedia guest review

See all 21 reviews