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Hakone Airu

4.0 star property
Mountain ryokan in Hakone with restaurant and bar/lounge

Photo gallery for Hakone Airu

Swim surrounded by lush greenery and take in the breathtaking views of the mountains through the expansive windows.
Relax in a spacious lobby with a high ceiling, featuring a decorative design and comfortable seating area.
Relax by the tranquil pool, surrounded by a waterfall feature and a statue of a bear.
Relax in a serene space with a seating area, large window, and potted plant.
Escape to a serene oasis with a tranquil water feature and lush greenery, surrounded by classical columns.
Near Hakone Open Air Museum, Hakone Airu offers a serene retreat with an indoor mineral hot spring, designer stores on site and Japanese cuisine at private dining. Stay connected with high-speed WiFi and enjoy the coffee shop or unwind at one of two hot springs. Guests rave about the helpful staff.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Onsen
  • Free parking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Hot springs
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Area shuttle
  • Bus station shuttle
  • Terrace
  • Front desk safe
  • Multilingual staff

Feel at home (6)

  • Fridge
  • Private bathroom
  • Separate bath and shower
  • Television
  • Terrace
  • Daily housekeeping
The current price is AU$517
17 July - 18 July

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Separate bathtub and shower, spring water bathtub, free toiletries

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room_Dinner Included _, Non Smoking, Mountain View 2F, C/O 9am, Open-air bath, Private Meal

Ryokan dining

Standard Room_Dinner Included _, Non Smoking, Mountain View 2F, C/O 9am, Open-air bath, Private Meal

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, C/O 9 am, Open-air bath, Private Meal

Ryokan dining

Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, C/O 9 am, Open-air bath, Private Meal

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F - Dinner Included, C/O 9am, Open-air bath, Private Meal

Ryokan dining

Superior Room, Non Smoking, Mountain View 3F - Dinner Included, C/O 9am, Open-air bath, Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

1 bedroom, down duvets, minibar, in-room safe

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

1 bedroom, down duvets, minibar, in-room safe

Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

1 bedroom, down duvets, minibar, in-room safe

Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

Highlights

Furnished balcony
Soundproofed
Air conditioning
Fridge
LCD TV
Down duvet
Separate bedroom
Free extra futon mattress
  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

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About the area

Map
499-1 Yumoto, Hakone, Kanagawa, 250-0311

What's nearby

  • Tenzan Onsen - 2 min drive - 1.3 km
  • Hakone Open Air Museum - 11 min drive - 6.3 km
  • Hakone Gora Park - 11 min drive - 7.3 km
  • Hakone Kowakien Yunessun - 11 min drive - 7.6 km
  • Lake Ashi - 15 min drive - 11.2 km

Getting around

  • Tokyo (HND-Haneda) - 72 min drive
  • Tokyo (NRT-Narita Intl.) - 140 min drive
  • Hakone Ohiradai Station - 7 min drive
  • Hakone-Itabashi Station - 8 min drive
  • Hakone Yumoto Station - 10 min walk
  • Area shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪山そば - ‬9 min walk
  • ‪はつ花そば 新館 - ‬4 min walk
  • ‪日清亭本店 - ‬7 min walk
  • ‪画廊喫茶 ユトリロ - ‬8 min walk
  • ‪箱根てゑらみす - ‬9 min walk

About this property

Hakone Airu

At Hakone Airu, you'll be within a 15-minute drive of Hakone Kowakien Yunessun and Fuji-Hakone-Izu National Park. Guests can indulge in massages or aromatherapy, and Japanese cuisine is served at private dining, which is open for breakfast and dinner. A bar/lounge and a terrace are other highlights. Fellow travellers like the helpful staff and overall property condition.

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 15 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 6:30 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 10 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 9:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
    • Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.
DONE

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Free uncovered on-site self-parking
    • Free uncovered on-site valet parking
    • Free uncovered on-site extended parking
DONE

Transfers

    • Bus station shuttle*
DONE

Off-site

    • Area shuttle within 1 kilometres*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–8:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Private dining
  • Tea service at check-in
  • Kaiseki meal
  • Room service (limited hours)

Travelling with children

  • Children's menu
  • Baby bath

What to do

  • Hot springs
  • Shopping

Services

  • Front desk (limited hours)
  • Concierge services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Designer shops on-site
  • Spa services

Accessibility

  • Lift

Room amenities

Be entertained

  • DVD player
  • 55-inch LCD TV
  • Digital TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Down duvet
  • Soundproofed rooms
  • Turndown service
  • Free extra futon
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Furnished balcony

Freshen up

  • Private bathroom
  • Spring water bath
  • Separate bath and shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

Food and drink

  • Fridge
  • Free bottled water
  • Children's dinnerware
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Tatami (woven mat floors)
  • Geta (wooden sandals)

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are 2 hot springs open between 3:00 PM and 9:00 AM.

Dining

Private dining – This diner specialises in Japanese cuisine and serves breakfast and dinner. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

Optional extras

  • Local area shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge of JPY 3300 (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve high chair

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Hot springs access available from 3:00 PM to 9:00 AM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
  • Guests must contact this property in advance to reserve access to the public bath facility

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Guests with tattoos will be required to follow specific instructions when using the on-site public bathing facilities; more details are available at check-in.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Additional fees may apply to children for items such as meals.

Also known as

Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Frequently asked questions

Are pets allowed at Hakone Airu?

Sorry, pets aren't allowed.

Is parking offered on site at Hakone Airu?

Yes, there's free self, valet and extended parking.

What are the check-in and check-out times at Hakone Airu?

Check-in start time: 3:00 PM; check-in end time: 6:30 PM. Check-out time is 10 AM. Late check-out is available for a charge of JPY 3300 (subject to availability).

What is there to do at Hakone Airu and nearby?

On-site recreation at Hakone Airu includes hot springs. Hakone Airu also has spa services.

Are there restaurants at or near Hakone Airu?

Yes, private dining offers Japanese cuisine.

Does Hakone Airu have rooms with private hot tubs?

Yes, each room has a spring water bath.

Does Hakone Airu have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Hakone Airu like?

Hakone Airu is in Yumoto, a short 10-minute walk from Hakone Yumoto Station and 18 minutes' walk from Tenzan Onsen.

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Hakone Airu Reviews

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Room
Food
Breakfast
Ryokan
Onsen
Location
Walking
Train station
Bathroom

What guests liked

  • Breakfast was delicious and of high quality, with options for both Japanese and Western-style meals. (19 reviews)
  • The spa experience was rejuvenating with private tubs, in-room massages, and wonderful skincare products available. (8 reviews)
  • The dining experience was exceptional with delicious meals, private dining rooms, and a wide variety of traditional Japanese cuisine. (10 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

It was a pleasant and relaxing stay.
1-night trip

10/10

Great japanese experience. From the start until the end we enjoyed it all... the private onsen and meals were super good.
1-night trip

10/10

It was a great stay. The staff goes far and beyond expectations. If you are staying here, you must pay the half board (both dinner and breakfast are worth it). You will not regret it. The private onsen was a period in heaven.
1-night trip

10/10

Would recommend a stay here to anyone visiting Hakone. Excellent service, beautiful room and an exquisite dinner experience.
1-night trip

10/10

Amazing place with amazing staff
1-night trip

10/10

Get property, relaxing onsen!
1-night trip

10/10

The room was cozy, the outdoor Onsen was fantastic. We love the privacy and the Mountain View. The staff was well trained and extremely helpful, especially the food servers. We enjoyed every moment of our two night stay. One issue that can be improved is the lack of a shuttle service for the guests. The Ryokan is on a rather steep slope and dragging our luggage back and forth was a real choir. Difficult to get a taxi from the Ryokan and the shuttle bus was not readily available. The Ryokan should have a van and a driver to ferry people back and forth between the Ryokan and the town. Charge a bit more to cover the cost, we for one, will gladly pay for the convenience! Overall, well done, and thanks.
2-night trip

10/10

Loved the experience
1-night trip

10/10

What can you say, this hotel is amazing, food top class, just absolutely perfect in every way
3-night trip

8/10

Overall good, food quality and options could improve
1-night trip

10/10

Incredible relaxation! A fair price for a glam and romantic traditional Japanese resort experience. The food was also great and we loved the outdoor private onsen.

10/10

Nice hotel and very relaxing. The food was amazing here and really enjoyed the traditional Japanese details.
2-night trip

10/10

We had an amazing stay. It was such a rejuvenating experience! The mat beds were probably the most comfortable sleep we’ve ever gotten and the always hot hot spring tub will be something I dream about forever. Food was amazing, although the portions are almost too much for one meal. We left each meal stuff beyond belief and partially dreaded not being hungry enough to eat the next one haha. Such an amazing stay, we would most definitely come back again!
2-night trip

10/10

Excellent
2-night trip

10/10

I don’t write reviews. That being said; the staff are incredibly kind and patient. The rooms felt quite traditional and the private onsen provided great serenity and relaxation. I would stay here again if given the chance.
1-night trip

10/10

The private onsen was amazing, refreshing, and relaxing. The 12 course breakfast and dinner was delicious. We stayed 2 nights and had the shabu shabu hot and crab dinner the next. The staff was superb. All our needs were met and exceeded customer service. The whole place was clean and quiet. Perfect for celebrating our 25th wedding anniversary. This experience was a very memorable one. Thank upu Hakone Airu. We hope to be back again very soon.
2-night trip

10/10

The best experience we have ever had! We were given a drink on arrival, escorted to the most majestic room we’ve ever stayed in before a phenomenal dinner. We woke ourselves up by getting in the onsen as snow hit the mountains and roofs around us! 10/10, the most memorable experience!
1-night trip

10/10

It's located a little up the hill, which provides a nice view. But not much dining option unless you walk down the hill to the main street. Very nice room and staffs are helpful and friendly.
1-night trip

10/10

What an amazing stay at this beautiful spot! Plan getting there ahead cause not all taxis will go right up to it but once we walked in it was a paradise! Greeted at the door, with the ultimate Balinese experience and hospitality with a welcome drink, custom options, a massage treatment to choose from, and then the room- wow! What a view over the hills with the onsen tub on the balcony!! The amenities, the robes, the traditional tatami and floor bedding- such an authentic yet comfortable experience! The private and catered dinner and breakfast experience along this tranquility was not only delicious but made us feel like royalty! The best part was the friendliness and attention of all staff! Thank you!!
1-night trip

10/10

I loved my stay at Hakone Airu. It was peaceful, quiet and the staff were able to speak English. The facility was very tourist friendly. I absolutely loved the private onsen and being able to dip in and out whenever we liked. The lounge space next to the private onsen is such a bonus. The bathroom and shower were very clean as well. The only slight discomfort was the fact the shower is exposed to the outside so can be very cold when you initially step in the shower during winter time.
2-night trip

6/10

The hotel is nice and clean. Dining room staff was nice but food was mediocre. Front office staff can be more guest service focused and speak better English
1-night trip

10/10

The ohnsen in ourc room was amazing with a spectacular view. The staff go out of their way to make sure your stay is fabulous.
1-night trip

10/10

I would highly recommend this hotel. We had a room with a private onsen and enjoyed sitting in it whenever we wanted. A private breakfast and dinner are included and the food was amazing. No need to pay for expensive Kaiseki. We have never felt so pampered.
2-night trip

6/10

The food was excellent. Facilities is good. However, our room has a defective thermostat. There’s no other room to move us on the night of our stay. The property did not have a portable heater . Property doesn’t have extra blankets to use . It was cold in the room. The following morning at check out we notified the staff. They help us and apologized for the inconvenience.
1-night trip

10/10

It was an amazing experience to have a room with a private onsen. The environment was so peaceful and serene. The staff was super accommodating & kind!
1-night trip