Guests
All properties in Hakone, Kanagawa Prefecture, Japan

Hakone Airu

City-center Hakone ryokan with bar/lounge

  • Free WiFi and free parking
From
A$455

Image gallery

  • Hakone Airu
  • Hakone Airu
  • Outdoor Pool
  • Deluxe Room, Non Smoking, Mountain View  4F - Balcony
  • Hakone Airu
Hakone Airu. Image 1 of 146.
1 / 146Hakone Airu
499-1 Yumoto, Hakone, 250-0311, Kanagawa, Japan
9.2.Superb.
  • Love this place. The balinese/japanese influence on hotel decor was very unique in hakone…

    Dec. 5, 2019

  • Private Onsen was a highlight. Tatami beds were also very comfortable.

    Nov. 14, 2019

See all 135 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitiser

Guests rated location

Quiet
Safe
Transport options
Walkable
Convenient
  • Free WiFi
  • Free parking
  • Bathtub
  • Air Conditioning

Property highlights

Main amenities

  • 15 guestrooms
  • Daily housekeeping
  • Hot springs
  • Breakfast available
  • Bar/lounge
  • Spa services

Feel at home

  • Fridge
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Free toiletries
  • Terrace

What’s around

  • In Yumoto
  • Odawara Castle - 4.1 mi / 6.6 km
  • Hakone Open Air Museum - 5.4 mi / 8.8 km
  • Hakone Kowakien Yunessun - 5.7 mi / 9.1 km
  • Hakone Gora Park - 5.9 mi / 9.5 km
  • Lake Ashi - 6.6 mi / 10.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, Non Smoking, Mountain View 4F
  • Standard Room, Non Smoking, Mountain View 2F
  • Superior Room, Non Smoking, Mountain View 3F
  • Standard Room, Non Smoking, Mountain View 2F (Steak Dinner)
  • Superior Room, Non Smoking, Mountain View 3F (Steak Dinner)
  • Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner)
  • Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner)
  • Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner)
  • Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner)
  • Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner)
  • Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner)
  • Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner)

What’s around

Landmarks

  • In Yumoto
  • Odawara Castle - 4.1 mi / 6.6 km
  • Hakone Open Air Museum - 5.4 mi / 8.8 km
  • Hakone Kowakien Yunessun - 5.7 mi / 9.1 km
  • Hakone Gora Park - 5.9 mi / 9.5 km
  • Lake Ashi - 6.6 mi / 10.6 km
  • Hakone Shrine - 7 mi / 11.2 km
  • Ōwakudani - 7.5 mi / 12 km
  • Mishima Sky Walk - 13.8 mi / 22.2 km
  • Gotemba Premium Outlets - 17 mi / 27.3 km

Getting around

  • Hakone Yumoto Station - 10 min walk
  • Hakone Ohiradai Station - 7 min drive
  • Hakone-Itabashi Station - 7 min drive
  • Area shuttle (surcharge)
map
See on map
499-1 Yumoto, Hakone, 250-0311, Kanagawa, Japan

At a glance

Size

  • 15 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-6:30 PM
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Free uncovered onsite self parking
  • Free uncovered onsite valet parking
  • Free uncovered onsite extended parking
*See fees & policies for additional details or extra charges

At the property

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Tea service at check-in/check-out
  • Kaiseki meal served

Things to do

  • Spa services on site

Services

  • Front desk (limited hours)
  • Concierge services
  • Luggage storage
  • Multilingual staff

Facilities

  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace

Languages Spoken

  • English
  • Japanese

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Turndown service

Things to enjoy

  • In-room massage available
  • Furnished balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch LCD TV
  • Digital TV channels
  • DVD player

Stay connected

  • Free WiFi

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe).

Dining

Private dining - This diner specializes in Japanese cuisine and serves breakfast and dinner. A children's menu is available.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of JPY 3000 (subject to availability)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve high chair

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve onsite parking

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Hot springs access available from 3:00 PM to 9:00 AM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Additional fees may apply to children for items such as meals.

Also known as

  • Hakone Airu Inn
  • Hakone Airu Ryokan
  • Hakone Airu Hakone
  • Hakone Airu Ryokan Hakone

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hakone Airu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self, valet, and extended parking.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 6:30 PM. Check-out time is 10 AM. Late check-out is available for a charge of JPY 3000 (subject to availability).
  • Yes. Nearby restaurants include Hatsuhana Soba Honten (5-min walk), Nisshin Tei Honten Ramen (7-min walk), and Yamasoba (8-min walk).
  • Onsite recreation at Hakone Airu includes hot springs. Hakone Airu also has spa services.
9.2.Superb.
  • 10.0.Exceptional

    Spectacular! Service was wonderful. Experience of the Kaiseki meal felt very special and most of all the private onsen was beyond fantastic. This place isn’t cheap but you aren’t paying for a hotel room you are paying for an experience. I just wish I stay two nights instead of one.

    1 night romance trip, Nov. 6, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful ryokan, great friendly service. Amazing food and awesome onsen.

    2 night romance trip, Nov. 1, 2019

    Verified Wotif guest review

  • 10.0.Exceptional

    Lovely staff, clean environment and ideal relaxing location away from the busy city.

    2 night romance trip, May 15, 2019

    Verified Wotif guest review

  • 10.0.Exceptional

    Fantastic stay

    Wonderful stay in a luxurious ryokan. Staff and service was excellent.

    1 night trip, May 27, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Spa Day

    Had an amazing stay. This hotel was top notch. Spa was really nice, breakfast was really good. The area has a lot to offer as well. Plan on returning.

    Justin, 1 night trip with friends, Mar. 18, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Peaceful stay

    Loved our stay, really relaxing. The room was great and we especially loved the onsen on the balcony with the mountain views. Breakfast was delicious and very generous! The staff were always so helpful but never imposing.

    Sheila, 2 night trip, Mar. 1, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay

    We had a wonderful stay. The private Onsen had a beautiful view. The staff were very attentive.

    1 night trip, Feb. 20, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    OMG! I would come back here to this hotel just for the hot spring and amenities alone!

    Brittany, 1 night trip, Feb. 17, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The experience was amazing here! The staff was so friendly. The only thing I should warn you about is the dinner, be open to the experience and try everything! You may not like it, but it really is an experience.

    1 night romance trip, Feb. 13, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Normal bed and breakfast type of hotel

    Decent hotel, good location. Check out hours are inconvenience ( 10am).

    Ben, 1 night trip, Feb. 5, 2020

    Verified Hotels.com guest review

See all 135 reviews