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Matsuzakaya Honten

4.0 star property
Adults-only ryokan with restaurant, near Hakone Kowakien Yunessun

Choose dates to view prices

Surrounded by Hakone's natural beauty, Matsuzakaya Honten offers a serene escape. Soak in the indoor mineral hot spring or unwind by the fireplace in the lobby. With an arcade/game room, restaurant and helpful staff nearby guests have left with lasting memories.

Reviews

9.8 out of 10, Loved by guests
Top-rated by travellers

Popular amenities

  • Onsen
  • Free parking
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Main amenities (11)

  • Daily housekeeping
  • Restaurants
  • Hot springs
  • Breakfast available
  • 24-hour front desk
  • Arcade/games room
  • Reception fireplace
  • Front desk safe
  • Multilingual staff
  • Gift shops/newsstands
  • Luggage storage

Feel at home (6)

  • Daily housekeeping
  • Minibar
  • In-room climate control (air conditioning)
  • Flat-screen TV
  • Arcade/games room
  • Free self-parking
The current price is AU$747
11 June - 12 June

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Basic Twin Room, Bathtub

Minibar, in-room safe, desk, free WiFi

Basic Twin Room, Bathtub

  • Mountain view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Luxury Room with Tatami Area and Open-Air Bath

Luxury Room with Tatami Area and Open-Air Bath

Luxury Room with Tatami Area and Open-Air Bath

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room with Tatami Area and Open-Air Bath A

Premium Room with Tatami Area and Open-Air Bath A

Premium Room with Tatami Area and Open-Air Bath A

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room with Tatami Area A

Standard Room with Tatami Area A

Standard Room with Tatami Area A

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room with Tatami Area and Open-Air Bath B

Premium Room with Tatami Area and Open-Air Bath B | Living room

Premium Room with Tatami Area and Open-Air Bath B

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Superior Twin Room, Bathtub

Minibar, in-room safe, desk, free WiFi

Superior Twin Room, Bathtub

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Family Room with Hot Spring Open-Air Bath(Sensintei)

Executive Family Room with Hot Spring Open-Air Bath(Sensintei)

Executive Family Room with Hot Spring Open-Air Bath(Sensintei)

  • Garden view
  • 92 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Executive Family Room with Hot Spring Open-Air Bath(Gyokoso)

Executive Family Room with Hot Spring Open-Air Bath(Gyokoso)

Executive Family Room with Hot Spring Open-Air Bath(Gyokoso)

  • Garden view
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Premium Room with Hot Spring Open-Air Bath(Tokiwa), Non Smoking

A traditional Japanese room with tatami flooring, a wooden table, and chairs. Large windows offer a view of greenery outside.

Premium Room with Hot Spring Open-Air Bath(Tokiwa), Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 88 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds OR 2 Single Futons

View all photos for Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking

Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking

Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking

  • Mountain view
  • 88 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons OR 2 Single Futons

View all photos for Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking

Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking

Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking

  • Garden view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds OR 2 Single Futons

View all photos for Deluxe Room with Indoor Hot Spring Bath(Kumoi), Non Smoking

A traditional Japanese room with tatami flooring, a wooden table, and chairs. Large windows offer a view of greenery outside.

Deluxe Room with Indoor Hot Spring Bath(Kumoi), Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • 89 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds OR 2 Single Futons

View all photos for Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking

Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking

Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room with Shower (Kakumeikan), Non Smoking

Standard Twin Room with Shower (Kakumeikan), Non Smoking

Standard Twin Room with Shower (Kakumeikan), Non Smoking

  • Mountain view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
57 Ashinoyu, Hakone, Kanagawa, 250-0523

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Buddhist Stoneworks at Motohakone - 18 min walk - 1.6 km
  • Hakone Yunohana Golf Course - 4 min drive - 2.1 km
  • Hiryu Falls - 11 min drive - 1.7 km
  • Lake Ashi - 13 min drive - 5.0 km

Getting around

  • Tokyo (HND-Haneda) - 126 min drive
  • Tokyo (NRT-Narita Intl.) - 84.8 miles/136.5 km
  • Hakone Miyanoshita Station - 7 min drive
  • Hakone Ohiradai Station - 9 min drive
  • Hakone Gora Station - 16 min drive

Restaurants

  • ‪Bakery & Table 箱根 - ‬4 min drive
  • ‪箱根バターサンド Sun San D - ‬4 min drive
  • ‪芦ノ湖 ラ・テラッツァ (La Terrazza) - ‬4 min drive
  • ‪ダイニングはこね - ‬5 min drive
  • ‪蕎麦 貴賓館 - ‬4 min drive

About this property

Matsuzakaya Honten

Matsuzakaya Honten puts you a short five-minute drive from Hakone Shrine and Hakone Kowakien Yunessun. Free perks include WiFi and self-parking. Also, Lake Ashi and Hakone Open Air Museum are within a short drive. Fellow travellers love the helpful staff.

At a glance

DONE

Hotel size

    • 22 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 7 PM
    • Minimum check-in age – 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in Half Board rates must check-in by 7 PM to receive dinner.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 12
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 8:00 AM–10:00 AM
  • Restaurant

What to do

  • Hot springs

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff

Facilities

  • 5 buildings/towers
  • Safe-deposit box at front desk
  • Fireplace in reception
  • Arcade/games room
  • Traditional architecture

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Electric kettle
  • Slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Soap
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Tatami (woven mat floors)

Special features

Spa

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs open between 3:00 PM and 9:30 PM.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

Pool, spa, & gym (if applicable)

  • Hot springs access available from 3:00 PM to 9:30 PM
  • Guests must contact this property in advance to reserve access to the hot springs and access to the public bath facility

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have lifts.
Guests can rest easy knowing that there's a smoke detector on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Matsuzakaya Honten Inn Hakone
Matsuzakaya Honten Inn
Matsuzakaya Honten Hakone
Matsuzakaya Honten Ryokan
Matsuzakaya Honten Hakone
Matsuzakaya Honten Ryokan Hakone

Frequently asked questions

Does Matsuzakaya Honten offer free cancellation for a full refund?

Yes, Matsuzakaya Honten does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Matsuzakaya Honten?

Sorry, pets aren't allowed.

Is parking offered on site at Matsuzakaya Honten?

Yes, there's free self parking.

What are the check-in and check-out times at Matsuzakaya Honten?

Check-in start time: 3 PM; check-in end time: 7 PM. Check-out time is 11 AM.

What is there to do at Matsuzakaya Honten and nearby?

On-site recreation at Matsuzakaya Honten includes hot springs. Matsuzakaya Honten also has an arcade.

Are there restaurants at or near Matsuzakaya Honten?

Yes, there's an on-site restaurant.

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Reviews

Matsuzakaya Honten Reviews

9.8

Exceptional

9.8

Cleanliness

9.4

Location

10

Staff & service

9.8

Property conditions & facilities

Guest review summary

What guests liked

  • Traditional Japanese breakfast was a highlight, lasting all day and providing a culinary journey. (6 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Food
Room
Breakfast
Onsen
Bus
Drinks
Private bathroom
Ryokan
Culture

Reviews

Verified

10/10 Exceptional

The room was super clean, staff was excellent in making us felt at home
Wilson, 2-night trip
Verified

10/10 Exceptional

The staff were very friendly, helpful and spoke english well. Rooms were amazing, you can really feel the history there.
Kelvin, 2-night trip
Verified

10/10 Exceptional

Great experience, great staff, great accommodation and great food.
Isabella, 1-night trip
Verified

10/10 Exceptional

Amazing place

This was an amazing experience and probably the highlight of our japan trip. The staff is just incredibly attentive. Don’t think we’ve experienced this anywhere in the world. I truly recommend this place for a relaxing few days. The private onsens are also amazing and super easy to book and use.
Bogdan, 2-night trip
Verified

8/10 Very good

Staff was great, overall experience was good! I wish the facility had less dust and Cobb webs
Jackleen, 1-night trip
Verified

10/10 Exceptional

The staff was extremely friendly and helpful, the food was amazing and the peace and serenity was unmatched!
Emmanuel, 1-night trip
Verified

10/10 Exceptional

Amazing service and hospitality!
Mai Thuy, 1-night trip
Verified

10/10 Exceptional

great stay in Hakone, great food and relaxing hot springs. easily accessible via the H bus. highly recommend the mini museum detailing the history of the inn
Amy, 1-night trip
Verified

10/10 Exceptional

All was great. We really enjoyed our stay, the food was amazing, the place is beautiful.
Martha Francis Villarreal, 2-night trip
Verified

10/10 Exceptional

The best onsan

Great staff. Excellent diner. Excellent privet onsan
Lior, 2-night trip
Verified

10/10 Exceptional

Probably the best hotel I've ever stayed in. An incredible property that's over 300 years old. The staff is top notch and the food is amazing.
Stephen, 2-night trip
Verified

10/10 Exceptional

Very kind staff in restaurant and who are in charge of front desk
JunHong, 2-night trip
Verified

10/10 Exceptional

Very good Onsen ryokan with rich history. Excellent service and high quality japanese kaiseki cuisine. we requested to have cooked fish instead of sashimi, the hotel cooked the fish perfectly.
Hong Yi, 1-night trip
Verified

10/10 Exceptional

We enjoyed the stay and the service was very good! The staff serving us dinner was friendly and helpful. Open bath onsen was amazing. Highly recommended if you want a healing trip in Hakone. And adorable free drinking bar and cute public lounge.
Lai Shan, 1-night trip
Verified

10/10 Exceptional

Really wonderful hotel with private natural osen (in the suite we had). The public osen was also very nice with all the amenities. Dinner and breakfast was served very much like a 5star restaurant, but very traditional Japanese so that is something you have to like. The hotel is very old, boasting as one of the oldest, so it’s pretty authentic so is a bit musty in the common areas. However our room didn’t smell musty and was very clean and felt new. We loved the natural Osen. Would visit again - it definitely felt like a retreat…very peaceful.
Ann, 1-night trip
Verified

10/10 Exceptional

Absolutely unique experience in traditional ryokan. Book private onsen when you check in, and just immerse yourself into quietness atmosphere. Highly recommend.
Anna, 1-night trip
Verified

10/10 Exceptional

Most attentive and incredible service I've ever experienced. It's a truly beautiful and unique experience you won't forget.
Alexis, 1-night trip
Verified

10/10 Exceptional

One of my best hotels experiences ever!

The experience we had was simply fantastic! The onsens are so nice, the food is amazing and the rooms are beautiful. The staff made sure we had everything we needed, and were so friendly and welcoming. The complimentary bar was great as well. I had high expectations after reading the great reviews and it was better than I even thought!
Elisabeth, 1-night trip
Verified

10/10 Exceptional

The stay was super amazing from the get go. The hotel staff being the limelight, from when we entered the hotel till we exited, they were nothing less than fantastic, polite, efficient and courteous. In terms of the property itself, really amazing rooms, you can book your own private onsen, dinner and breakfast are included and they were very adjusting of our dietary restrictions (including vegetarian). We didn't even notice how the day went by and our stay finished. I will highly recommend it to anyone.
Mayank, 1-night trip
Verified

10/10 Exceptional

What an amazing experience. Very memorable. Amazing treatment from staff - We felt very special. The onsen was very unique experience - Loved it. Hiking the surrounding area was very beautiful! We recommend to anyone staying in Hakone!
Ryan, 2-night trip
Verified

10/10 Exceptional

Loved the service and care taken to preparing our meals. The stay was wonderful and many of the amenities were provided to make an enjoyable stay. The staff were very attentive and incredibly helpful to ensure we had a wonderful stay. Though the place had many amenities, it is farther away from convenience stores and the town. Overall an amazing stay and I wish I had allotted another day to fully enjoy!
Jesse, 1-night trip
Verified

10/10 Exceptional

Beautiful very quaint. Traditional Japanese style Royokan. Lovely staff. Felt very welcome. They accommodated my son’s food allergies and we are vegetarian so they made a whole vegetarian vegan eight course menu for us
Sudev, 1-night trip
Verified

10/10 Exceptional

What an amazing experience, my wife and I enjoyed every minute here. It was fantastic, stay here! The service is indulgent, the room was lovely and the breakfast and dinner was a magical special experience, especially for a couple from London! We would love to return. It was particularly lovely to rest and relax here after a busy Tokyo trip. The private Onsen was also a great plus! Thank you Matsuzakaya Honten for the great memories.
Navtej, 2-night trip
Verified

10/10 Exceptional

By far the best experience in our trip to japan. The staff was extremely friendly, so hospitable. We had and recommend the private onsen room if available. It was absolutely worth it. We had such a wonderful time, enjoyed all the amazing dinning options the half board dinner and breakfast provided. Really enjoyed our stay in this hidden gem. By far the best experience in the whole trip was the staff.
Niluk, 2-night trip
Verified

10/10 Exceptional

10/10 recommend, my favorite stay!

Best hotel experience I've ever had, the room, onsen, food and staff were all perfect. I am a vegan and the hotel went prepared me fantastic meals for my dietary restrictions. The staff were so sweet and accommodating, celebrated my upcoming birthday and even ran with us to the bus stop to help us catch the bus to the station. The onsen in the room and reservable private onsen were 10/10, highly recommend for anyone looking for a relaxing ryokan. The hotel has such history and was so lovely. Cant recommend this hotel enough! Thank you for a great stay
Brittany, 1-night trip