8/10 Very good
2 Nov 2024
Cleaners not Clean!
The hotel is not honest about its promises. I received an email encouraging me to check in online a day early, which promised a "welcome in style." However, there was no such welcome upon my arrival. When I inquired with the staff, they seemed completely unaware of what that "welcome in style" referred to.
The room was very cramped, offering just enough space for our small bags, leaving us with little room to move. The cleaning staff refused to change our bedding, saying they only do so every three days. The woman who came to assist us, seemingly in charge of the cleaning team, was wearing earphones and didn’t acknowledge us when she entered. Instead, she brusquely stated, "I heard you need my service," in a condescending tone. As she made the bed, she continued speaking, either to herself or to someone on the other end of a call, and there was no friendliness in her demeanor. I believe she spoke a language other than German, which I understood.
Apart from this - everything else was ok
Nhora
Nhora, 3-night trip with friends
Verified Hotels.com guest review