Dear Hotels.com,
I am writing to complain about our recent stay with you, where we had booked a 'superior tent' in a tipi shape with futons.
Unfortunately, we were assigned a different type of tent that did not meet our expectations.
The tent we received was not only different, but the mattresses were sleeping pads that could not be compared to the futons we had paid for. Additionally, the sleeping pads were extremely dirty, as clearly shown in the attached photo.
This has created a very unsatisfactory experience for us, which we did not expect from a hotel chain like yours. I hope you will take this complaint seriously and provide some form of compensation for the experience we had.
I look forward to hearing from you soon.
Sincerely,
Patrick