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Bacalar Lagoon Resort

Photo gallery for Bacalar Lagoon Resort

Private beach, sun-loungers, beach umbrellas, snorkelling
Villa, 1 bedroom, terrace, in front of the lagoon | Terrace/patio
View from room
View from room
1 bedroom

Overview of Bacalar Lagoon Resort

Bacalar Lagoon Resort

3.0 star property
Beachfront hotel in Pedro A. Santos with restaurant, beach bar

8.2/10 Very good

212 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Separate bedrooms
  • Restaurant
Map
Camino Costero Lote 21, Pedro A. Santos, QROO, 77923
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurants and bar/lounge
  • Breakfast available
  • Beach umbrellas
  • Beach sunloungers
  • Beach bar
  • Airport shuttle
  • Terrace
  • Garden
  • Luggage storage
  • Limited hour front desk
For families
  • Private bathroom
  • Separate bedroom
  • Separate dining area
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • On a private beach
  • Sian Ka'an Biosphere Reserve - 39 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 76 min drive
  • Airport shuttle (surcharge)

About this property

Bacalar Lagoon Resort

Bacalar Lagoon Resort offers an airport shuttle (available 24 hours) for USD 50 per vehicle roundtrip. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Other features include a beach bar, a terrace and a garden. The helpful staff and WiFi get good marks from fellow travellers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 10 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:30 AM - 9:30 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free secured on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Beach bar

What to do

  • On a private beach
  • Kayaking
  • Snorkelling

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Luggage storage
  • Beach sunloungers
  • Beach umbrellas

Facilities

  • Garden
  • Terrace

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Ceiling fan
  • Window screens

What to enjoy

  • Separate dining area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Electrical adapters/chargers

More

  • Daily housekeeping
  • Mobile key entry

Special features

Dining

On-site venue – This family restaurant specialises in local and international cuisine. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Breakfast costs between USD 5 and USD 10 for adults, and USD 5 and USD 10 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 50 per vehicle (roundtrip. Maximum occupancy 5)

Children & extra beds

  • Airport shuttle service for children costs USD 0

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a first aid kit and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Bacalar Lagoon Resort Pedro A. Santos
Bacalar Lagoon Resort
Bacalar Lagoon Pedro A. Santos
Bacalar Lagoon Resort Hotel
Bacalar Lagoon Resort Pedro A. Santos
Bacalar Lagoon Resort Hotel Pedro A. Santos

Frequently asked questions

Does Bacalar Lagoon Resort offer free cancellation for a full refund?
Yes, Bacalar Lagoon Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Bacalar Lagoon Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Bacalar Lagoon Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Bacalar Lagoon Resort?
Yes, there's free self parking.
Is an airport shuttle service offered by Bacalar Lagoon Resort?
Yes, an airport shuttle is available. The charge is USD 50 per vehicle roundtrip.
What are the check-in and check-out times at Bacalar Lagoon Resort?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Bacalar Lagoon Resort and nearby?
Have fun with on-site activities such as kayaking and snorkelling. Enjoy amenities such as a private beach and a garden.
Are there restaurants at or near Bacalar Lagoon Resort?
Yes, there's an on-site restaurant that offers local and international cuisine.
What's the area around Bacalar Lagoon Resort like?
Bacalar Lagoon Resort is located a short 1-minute walk from Lake Bacalar.

Overall score and ratings

8.2

Very good

9.1/10

Cleanliness

8.7/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.3/10

Eco-friendliness

8/10 Very good

francesca, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing spot for a quick getaway - The lagoon is a special place! Roberto was so helpful and I really enjoyed my stay! Thank you
Shaun, 1-night trip
Verified Expedia guest review

10/10 Exceptional

This resort is nestled in a lush and fertile jungle setting. Conveniently located off the 307 between Chetumal and Tulum, this tropical and inspired facility is an undiscovered gem and is an absolute paradise beckoning anyone looking for a peaceful and laid back visit with the gorgeous lagoon views, the Mexican sunrise, and a truly restorative vacation. The proprietor, Roberto, and his wife are gracious and welcoming hosts eager to share their slice of heaven with their guests. Roberto was a true host in every sense of the word. He was quick to accommodate our last minute reservation and extended more kindness and consideration than I’ve ever encountered from any staff during all of my travels. Our meal was cooked to order by a local chef and the quality was astounding. The property itself is uniquely designed with villas that blend perfectly into the setting and contribute to the overall beauty. Every part of the facility is well cared for and spotlessly clean. There are covered decks with loungers which extend over the lagoon and allow for spectacular views. I highly recommend trying this place. You won’t regret it.
Paula, 1-night family trip
Verified Orbitz guest review

10/10 Exceptional

Really I place to unwind and relax in solitude. The location was a bit unique and isolated so if you want to be near town this is not the best location. Now if you are looking for a real getaway then this is the place no crowds and pleanty of beach!
2-night family trip
Verified Expedia guest review

4/10 Fair

Great beach, terrible room
The resort is nice, I think it had a great potential. The problem was that we did not had hot water, no air condition, and room was very poor. Food was good, and the beach is great. We booked 2 night, and left after one night
Yosef, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

2-night trip
Verified Expedia guest review

10/10 Exceptional

This place was fantastic, absolutely everything. The lake, staff , food, was perfect. Would highly recommend, bit of a long drive from Playa Carmen but definitely worth it. The water at the lake is truly magnificent. Clearest water ive ever seen. Mosquitoes are a bit of a nuisance,bring OFF!. Our cabana was right in front of the lake, amazing morning sunrises. If you have extra days, do come down here, you won’t regret it.! You’ll love it.!
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

A must go
Great place to relax and enjoy.
Dolores, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

This property is self sustaining so no generator, no power. Be aware. No outlets either :). There is no "beach" per se, you have to use the pier and a ladder... but its super quiet and private. Get an SUV to drive there... :) the water is super clean on a good day, wind makes I a bit muddy. the little huts are cute, no air condition, just vents.
1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

We only stayed one windy day/night. Did not use the restaurant for any meals as we wanted to explore Bacalar. The drive into the resort was lovely as there are pineapple groves and other crops. It out a ways not sure about transportation if you do not have a car. I was concerned about the groups from cruise ship but there was plenty of room for us to swim and lounge along the lake.
1-night romance trip
Verified Expedia guest review