This hotel is located in a small alleyway parallel to the main road, in the midst of many restaurants and famous attractions. Receptionist was very helpful, she can arrange any tour or request that you want. She helped arrange a tailor for us, and also recommended Halong Bay cruise from the desk. Room was clean, towels are changed every day. Power sockets are also equipped with travel adapters, although the width is not able to fit 2 wide chargers side by side. We would have booked extra days for our stay in Hanoi but they were fully booked. Thoroughly an enjoyable experience.