The Explorean Cozumel - All Inclusive

4.0 star property
All-inclusive property with spa, near Arrecifes de Cozumel National Park
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Explorean Cozumel - All Inclusive

Outdoor pool, open 8:00 AM to 7:00 PM, free pool cabanas, pool umbrellas
Ecotours
Beach
Kayaking
Ecotours
VIP Access

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Connecting rooms available
  • Pool
  • Free breakfast
  • Spa
Main amenities
  • Daily housekeeping
  • Marina
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness centre
  • Free use of bicycles
  • Children's pool
  • Pool bar
  • Coffee shop/cafe
  • Massage/treatment rooms
  • 24-hour business centre
Feel at home
  • Free cots/infant beds
  • Children's pool
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
The price is AU$564
includes taxes & fees
14 Jan - 15 Jan 2025

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About the area

Map
Carretera a Chankanaab km 7.5, Zona Hotelera Sur, Cozumel, QROO, 77600

What's nearby

  • Dolphin Discovery - 16 min walk
  • Chankanaab National Park - 19 min walk
  • Chankanaab Beach Adventure Park - 19 min walk
  • Corona Beach - 3 min drive
  • Paradise Beach - 8 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 22 min drive

Restaurants

  • ‪Puerta Maya - ‬7 min drive
  • ‪Margaritaville - ‬7 min drive
  • ‪Three Amigos Cozumel - ‬7 min drive
  • ‪Pancho's Backyard - ‬7 min drive
  • ‪Bar Mandy - ‬7 min drive

About this property

The Explorean Cozumel - All Inclusive

Featuring a marina, The Explorean Cozumel - All Inclusive puts you within a 10-minute drive of Paradise Beach and Playa Mia Grand Beach and Water Park. You can visit the spa to indulge in deep-tissue massages, body wraps or aromatherapy, and Regional cuisine is served at Lool Kan, which is open for breakfast, lunch and dinner. Other features of this all-inclusive property include an outdoor pool, a poolside bar and a fitness centre. Fellow travellers say good things about the helpful staff and overall property condition.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkelling
Snorkelling excursions

Land activities

Cycling

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities

Languages

English, Spanish

At a glance

Hotel size

  • 56 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only, 2 total, up to 20 kg per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Private dining
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground

What to do

  • Fitness classes
  • Yoga classes
  • Ecotours
  • Pool table
  • Kayaking nearby
  • Snorkelling nearby

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station
  • Conference space (1561 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free bike hire
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 14 buildings/towers
  • Built in 2014
  • ATM/banking
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Marina
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Spa Na' Ha' has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Lool Kan – Overlooking the pool, this restaurant specialises in Regional cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 1.96 per accommodation, per night

Renovations and closures

The following facilities or services will be unavailable from October 23 2024 to November 26 2024 (dates subject to change):
  • One of the swimming pools

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
This property does not have lifts.
On-site parties or group events are strictly prohibited.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Explorean Cozumel
Explorean Cozumel All Inclusive
Explorean Cozumel All Inclusive All-inclusive property
Explorean All Inclusive All-inclusive property
The Explorean Cozumel - All Inclusive Cozumel
Explorean All Inclusive Hotel
Explorean Cozumel All Inclusive
Hotel The Explorean Cozumel - All Inclusive Cozumel
Cozumel The Explorean Cozumel - All Inclusive Hotel
The Explorean Cozumel All Inclusive
Explorean Cozumel All Inclusive Hotel
Explorean All Inclusive
Hotel The Explorean Cozumel - All Inclusive
The Explorean Cozumel - All Inclusive Cozumel
The Explorean Cozumel - All Inclusive All-inclusive property

Frequently asked questions

Does The Explorean Cozumel - All Inclusive offer free cancellation for a full refund?
Yes, The Explorean Cozumel - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Explorean Cozumel - All Inclusive?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 7:00 PM. One of the swimming pools will be unavailable from October 23 2024 to November 26 2024 (dates subject to change).
Are pets allowed at The Explorean Cozumel - All Inclusive?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 20 kg per pet. There's a charge of USD 50 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at The Explorean Cozumel - All Inclusive?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at The Explorean Cozumel - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at The Explorean Cozumel - All Inclusive and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes fitness classes, ecotours and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Explorean Cozumel - All Inclusive also has a fitness centre and spa services, as well as a garden.
Are there restaurants at or near The Explorean Cozumel - All Inclusive?
Yes, Lool Kan offers Regional cuisine and pool views.
Does The Explorean Cozumel - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Explorean Cozumel - All Inclusive like?
The Explorean Cozumel - All Inclusive is a short 19-minute walk from Chankanaab National Park and 19 minutes' walk from Chankanaab Beach Adventure Park.

The Explorean Cozumel - All Inclusive Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Great Stay
It’s a beautiful hotel. The room was clean and surrounded by nature. Very friendly staff. The arranged trips were fun. The guides were friendly and knowledgeable.
4-night trip
Verified Hotels.com guest review

2/10 Poor

Andrew, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Normalmente no escribo reviews negativas, pero este hotel lo amerita y lo hago para evitarles el trago amargo a quien quiera visitarlo. Al salir del hotel la sensacion de que fuiste estafado tarda un tiempo en salir de tu cabeza. Primero al recibirte te comentan que la UNICA alberca del hotel está cerrada por remodelación. Se entiende que se necesita dar mantenimiento a las cosas, pero la gente viene a los hoteles a meterse a la alberca y si solo tienes una alberca en el hotel, lo más inteligente y sensato es mandar un correo y avisar para que el huesped sepa y tome su decision en ves de arruinar las vacaciones, nos notificaron eso en el check in. A las 8 am empieza la maquinaria con el ruido. La comida es buena, el servicio de los meseros bien, las recepcionistas con mucha falta de sentido común, nos hicieron pagar la primer noche a pesar de vender un hotel con alberca y no tenerla. No terminé mi estancia en el hotel, me tuve que cambiar. Nota : el hotel no tiene playa, necesitas cruzar una avenida y es mar con rocas , y los cuartos no tienen TV ni room service.
Daniela, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

MICHELLE, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful! Service great. Included excursions so fun! Food at their restaurant so good! Loved having access to the Fiesta Americana for other restaurants, beach beds, beach club, entertainment. The room for King bed was so nice! View of "jungle" So clean. Bright. Good Air. Basket of banana muffins, juice and coffee very nice touch. Mini fridge filled daily with water, drinks, milky ways and chips. There was an umbrella and safe. Never saw our cleaning staff but they were great! Bring bug spray. Loved this place!!!
Ronald John, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

My family spent 6 nights at the Explorean and had a wonderful time. Staff were kind and helpful especially the manager, Jorge, the head cook, and our favorite tour guide, Julio. The excursions were really fun, especially snorkeling at El Cielo and Punta Sur. We loved the different food options- everything was delicious. We will definitely go back to the Explorean.
Jocelyn A., 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Jennifer, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Belinda, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay
Dorinda, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

An excellent place to stay. The staff are some of the friendliest, accommodating that we’ve ever come across. They excursions available daily and while we only took advantage of one it was worth it. That was a snorkeling trip and it was excellent. The one and only thing I didn’t care for was the Explorean pool. It’s situated really got in what I would call the rain forest and so it has a lot of organic debris in it. Given that it’s not a deal breaker because there’s a much bigger, better pool available at the Fiesta Americana. We got into a schedule of getting up, going to the pier and beach and snorkeling, eating at the beach club or grill then going to the pool. We are already planning on coming back in.
Lawrence, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Nicole, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay. Not far from downtown. Recommend taking snorkel gear. Water is beautiful and filled with lots of fish. You also dont have to pay for excursions. They come included if you stay at the explorean which is right behind main hotel. Everyday they do different excursions. Our guides were awesome as-well. Shouts out to Vega and Jassiel. Made us feel comfortable and safe.
Edward, 3-night romance trip
Verified Expedia guest review

6/10 Good

Sean, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

This place is fantastic. The room has a great view of the jungle within the property where you can see hummingbirds and swallows every morning. They bring coffee and banana bread to your door every morning. It’s partnered with the fiesta Americana so you get all the pools and amenities from that hotel too. The resort also has excursions set up for you every day that are included in the price of the stay, which is huge. The tour guides, Julio, Armando, and Nestor all were perfectly bilingual, hilarious, and made sure you were safe on every excursion. The property makes you feel like you’re on an episode of survivor. We will definitely be back.
Collin, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice property. Good food, great people. Fun activities every day.
Adrian, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Property was very relaxing. The entire staff was amazing and made us feel welcomed. We were able to get picked up by the dive boat at the dock. The food was good quality and the drinks were made to order with top shelf liquor. The excursions was a nice bonus to staying there. Can't wait to go back!
Tatyana, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Property and location were perfect! The most valuable asset from The Explorean is its personnel!
Adriana, 3-night family trip
Verified Expedia guest review

8/10 Very good

The pools are missing a lot of tiles and could really use an update. The rest of the facility was great.
David, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

My friend & I had a wonderful stay at the Explorean. The jungle setting was beautiful & relaxing. All of the staff were outstanding. They were so welcoming & made our whole visit special. I was especially impressed with the activity team, Jassiel, Nestor, Julio, Armando, Edgar, Vega (along with Epi & Luis on the boats). They made every effort to see that we had a lot of fun. They got to know us & also shared stories of their own lives. We were there for 14 days & asked for a repeat of our favorite excursion, El Ceilo & they scheduled it 2 more times with visits to different parts of the reef. Breakfast & lunch were very nice at Explorean's restaurant, Lool Kan. We enjoyed dinner there, but would have liked more menu choices. It was great that meals & facilities at the Fiesta Americana were also included. The Asian restaurant had amazing food & excellent service. Our favorite place for breakfast was the beach club buffet. The hostess there, Alejandra, knew our name by the 2nd visit & where we liked to sit. My favorite were the delicious tacos Virginia made me every morning. Our favorite lunch spot was at La Cevicheria with savory seafood & an amazing view of the shimmering ocean. One night was special with a buffet dinner on the beach followed by a fire show. Most of the FA night shows were good, but the amplified music would have been much better at half volume. The room was simple, very clean, with ample big towels, comfortable bed & pillows & mini bar stocked daily.
Cynthia, 14-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The VIP access had 2 rooms, 2 baths and very spacious. The bed was very comfortable. The view was excellent! Well worth the upgrade. The pools (all pools) should be fixed, tiles falling off, and large sections with holes making the facility appear run down.
Diane, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

They definitely need to upgrade the pools. Also bars dont open until 11 am. Needs to start at 9 am. Who doesnt want a mimosa with breakfast? The rooms also need a coffee pot. They deliver coffee at 7 am. We wake up at 5 am. No coffee until 6:30. It was peaceful and I enjoyed it. I would go again. They just need to make some minor changes. Except the pools. That is a major renovation. Tiles are falling off everywhere. The excursion staff was amazing. Julio is the best!
Angelia, 6-night romance trip
Verified Expedia guest review

6/10 Good

Melanda, 4-night trip
Verified Expedia guest review

8/10 Very good

martin, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Staff is superb, rooms are comfortable and quiet, waterfront is incredible.
emily dupuy, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property with absolutely wonderful employees. Great options for daily excursions but also plenty to keep the kids busy right at the resorts (shared with Fiesta Americana). The food is on par with an all inclusive- as in it’s not going to blow your mind, but it’s good! Bar was always quick! Downsides are the condition of the pool as mentioned in lots of the reviews - and the shower doesn’t get very hot. Overall we were very happy with our stay!
Amanda, 5-night family trip
Verified Orbitz guest review