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Hotel Zulum

3.0 star property
Beachfront hotel with spa, near Tulum Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Zulum

View from property
Outdoor pool
Room, 2 Double Beds, Garden View
Breakfast area
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

6.8 out of 10

Good

Popular amenities

  • Spa
  • Pet-friendly
  • Bar
  • Airport transfer
  • Pool
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Free self-parking

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 1 King Bed, Beachfront

Room, 1 King Bed, Beachfront | Terrace/patio

Room, 1 King Bed, Beachfront

Highlights

Ceiling fan
Day bed
Private bathroom
Free bottled water
In-room massage
Pet friendly
Daily housekeeping
  • 36 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Garden View

Room, Garden View

Room, Garden View

Highlights

Ceiling fan
Private bathroom
Free bottled water
In-room massage
Pet friendly
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Terrace/patio

Standard Room, 1 King Bed

Highlights

Ceiling fan
Private bathroom
Free bottled water
In-room massage
Pet friendly
Daily housekeeping
  • 2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Beach View

Room, Beach View | Terrace/patio

Room, Beach View

Highlights

Ceiling fan
Private bathroom
Free bottled water
In-room massage
Pet friendly
Daily housekeeping
  • 36 sq m
  • Beach view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Pool View

Room, 1 King Bed, Pool View | View from room

Room, 1 King Bed, Pool View

Highlights

Ceiling fan
Private bathroom
Free bottled water
In-room massage
Pet friendly
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Garden View

Room, 2 Double Beds, Garden View

Room, 2 Double Beds, Garden View

Highlights

Ceiling fan
Private bathroom
Free bottled water
In-room massage
Pet friendly
Daily housekeeping
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | View from room

Standard Room, 2 Double Beds

Highlights

Ceiling fan
Private bathroom
Free bottled water
In-room massage
Pet friendly
Daily housekeeping
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double beds room, jungle view

2 Double beds room, jungle view

2 Double beds room, jungle view

Highlights

Ceiling fan
Private bathroom
Free bottled water
In-room massage
Pet friendly
Daily housekeeping
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

La conchita Tulum

Free WiFi
Air conditioning
Bar
24/7 front desk
9.0 out of 10, Wonderful, (90)
The price is AU$221
includes taxes & fees
18 Jan - 19 Jan 2025
La conchita Tulum
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About the area

Map
Carretera Tulum - Boca Paila Km 6.5, Tulum, QROO, 77760

What's nearby

  • Tulum Beach - 1 min walk - 0.1 km
  • Ven a la Luz Sculpture - 8 min walk - 0.7 km
  • SFER IK - 3 min drive - 2.7 km
  • Tulum Mayan Ruins - 14 min drive - 9.5 km
  • Playa Paraiso - 16 min drive - 5.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Checkpoint Ciao - ‬7 min walk
  • ‪Chambao - ‬1 min walk
  • ‪Holy Deer Café by Deer Tulum - ‬6 min walk
  • ‪Taboo Beach Club - ‬1 min walk
  • ‪Ziggys Beach Club - ‬3 min walk

About this property

Hotel Zulum

At Hotel Zulum, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll only be steps from Tulum Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can indulge in massages at the spa. Zulum, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 bars/lounges, a snack bar/deli and a terrace.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 35 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 2:00 AM
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (8 years old and younger) are not allowed
    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 2 restaurants
  • 2 bars/lounges
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • On the beach

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa

Accessibility

  • Accessible airport shuttle

Room amenities

Home comfort

  • Ceiling fan

Sleep well

  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Dining

Zulum – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 875 per person (one-way)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 750 per pet, per day

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Hotel Zulum
Hotel Zulum tulum
Zulum
Zulum Hotel
Zulum tulum
Hotel Zulum Hotel
Hotel Zulum Tulum
Hotel Zulum Hotel Tulum

Frequently asked questions

Does Hotel Zulum offer free cancellation for a full refund?
Yes, Hotel Zulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Zulum?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Zulum?
Yes, cats and dogs are welcome. There's a charge of MXN 750 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Hotel Zulum?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Zulum?
Yes, an airport shuttle is available. The charge is MXN 875 per person one-way.
What are the check-in and check-out times at Hotel Zulum?
Check-in start time: 3 PM; check-in end time: 2:00 AM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Hotel Zulum and nearby?
Hotel Zulum has 2 bars and a spa, as well as an outdoor pool and a garden.
Are there restaurants at or near Hotel Zulum?
Yes, there are 2 on-site restaurants, featuring international cuisine.
What's the area around Hotel Zulum like?
Hotel Zulum is a short 1-minute walk from Tulum Beach and 8 minutes' walk from Ven a la Luz Sculpture.

Hotel Zulum Reviews

Reviews

6.8

Good

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Poor

The electric would go on and off all night long with no ac all we had were two fans that barely blew and the water did not work twice. The mold in the bathroom tore up my throat. Horrible!!!!!!
Tawnya, 2-night family trip
Verified Expedia guest review

8/10 Very good

Omar, 3-night trip
Verified Expedia guest review

6/10 Good

Liked it was close to many restaurants and clubs but the hotel needs an upgrade
Anamaria, 3-night trip
Verified Expedia guest review

6/10 Good

I wish this review allowed you to post pictures. The swimming literally a swamp, not like they advertise. Launch chairs by beach are falling apart. Water pressure, i can pee stronger than that. Comforter stunk like cheap perfume, moldy, sweaty, not washed. I've written 3 emails never responded. I am sure at one point in time it was everything they advertise, however, now its falling apart, they don't care once they have your money, its over. You're stuck. I believe this should allow pictures to be posted. NO ONE WOULD RESERVE A ROOM if they saw the reality. You plan a vacation, you save, you choose a nice place and when you arrive its like seeing a person that uses filters for they're pictures and when you see them in person you're like , wait a second, wth happened here!!!!! I am just letting you know, of course the decision is yours, but you will remember me. When you arrive and when you try to reach them by email. You've been warned.
louis, 2-night trip
Verified Expedia guest review

6/10 Good

Michal, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay. Food is excellent
Leo, 10-night trip
Verified Expedia guest review

8/10 Very good

Amelia, 3-night trip
Verified Hotels.com guest review

6/10 Good

Esta descuidado Nesecita remodelación
Maria, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Moises, 2-night trip
Verified Expedia guest review

2/10 Poor

The only good thing the location. The vents did not work, no regular hot water, staff not really friendly
Jesus, 4-night romance trip
Verified Expedia guest review

2/10 Poor

Mosquitos in room, property run down, beach chairs falling apart, pool dirty and not cleaned, staff are great, food is also pretty good. Don’t be so cheap and spend more to stay at a place that is comfortable. There is no ac so you will be sweating all night with 1 fan in a hot room. Would never stay here again, you have been warned.
Amber, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Hannah, 5-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Water was cold the first two days. No hot shower Extremely poor lighting Bathroom set up very uncomfortable Power outage in different occasions that lasted more than 10 minutes.
Jessie, 3-night trip with friends
Verified Expedia guest review

2/10 Poor

Rooms are of very poor condition, no AC, smell of mold. Hot water faucet was broken and “continental breakfast was a joke”, it was a tiny banana and watermelon (or probably 3rd of it) sliced into tiny peaces. Ocean area was nice though
Alina, 1-night trip
Verified Expedia guest review

2/10 Poor

This hotel does **NOT** have A/C. While visiting Tulum during hot weather, this stay was not it. The room i stayed in had a cealing fan & a floor fan and that does not help. The other room we had didn't have a cealing fan, and the power kept going out. We didnt last here. We checked in & checked back out the same day. The staff was great thou, they got us atleast one room before actual check in time. The hotel is diff. The rooms are cute its like a jungle, the beds that have an aesthetic are cute ! Just the no A/C is what makes this not a good place to start during hot wather.
Jarleen, 1-night trip with friends
Verified Expedia guest review

2/10 Poor

The heat with no A/C is unbearable, I highly do not recommend. Way too hot, we had to leave after the first night and booked a cheaper hotel a little further with A/C.
Melissa, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great views and a/c. Good breakfast too
Michael, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

ROCIO BERENICE, 1-night trip
Verified Expedia guest review

2/10 Poor

Extrenely worn out, no internet no ac no safe no ourlets
Verified Expedia guest review

8/10 Very good

Verified CheapTickets guest review

8/10 Very good

Stuck in 90's
Rundown Hotel that pretends to be luxury
Victor, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

The worst
The worst hotel I ever stayed in my life and I’ve stayed in some bad hotels in some bad places this by far is the worst basically sleeping in a tea house with no AC and humid weather Horses next door with a white dog that runs around biting at your ankles The only one thing I can say good about this hotel was the food next to it With a nice beach view why are you eat otherwise the worst on Earth Honestly I need my money back
1-night family trip
Verified Hotels.com guest review

4/10 Fair

Jonathan, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Run down, no AC, and the food and drinks are way over priced. The shells and swinging bed were different but not enough to recommend the place to others.
Marialena, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

I liked that it was close to all the big bars like taboo. Great for walking around the main hotel zone
Robert, 2-night trip with friends
Verified Expedia guest review