San Francisco International Airport (SFO) - 20 min drive
Oakland, CA (OAK-Oakland Intl.) - 27 min drive
San Carlos, CA (SQL) - 30 min drive
Concord, CA (CCR-Buchanan Field) - 37 min drive
San Francisco Station - 5 min drive
Bayshore Station - 11 min drive
San Bruno Station - 17 min drive
California St & Van Ness Ave Stop - 6 min walk
California St & Polk St Stop - 8 min walk
California St & Larkin St Stop - 10 min walk
Restaurants
Tommy's Joynt - 5 min walk
Taniku - 5 min walk
Limoncello - 1 min walk
Starbucks - 5 min walk
Octavia - 5 min walk
About this property
Mansion on Sutter
Mansion on Sutter puts you a short five-minute drive from Kaiser Permanente Medical Center and Presidio of San Francisco. Guests can enjoy the 24-hour fitness centre, or take advantage of nearby hiking/biking trails. This luxurious hotel is also a short five-minute drive from Embarcadero Center and Palace of Fine Arts. Fellow travellers say great things about the helpful staff. The property is only a short walk to public transportation: California St & Van Ness Ave Stop is 6 minutes and California St & Polk St Stop is 8 minutes.
Languages
English, Hindi, Spanish
At a glance
Hotel size
12 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 21
Check-out time is 11:00 AM
Late check-out subject to availability
Special check-in instructions
There is no front desk at this property
Guests will receive an email 72 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Pets
Pets allowed (1 total, up to 39 kg per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Parking
Secured on-site self-parking (USD 54 per day; includes in/out privileges)
Wheelchair-accessible parking on site
On-site parking is limited
Other information
Smoke-free property
Property amenities
Food and drink
Coffee/tea in a common area
What to do
Bike rentals nearby
Hiking/biking trails nearby
Whale watching nearby
Working away
Business centre
3 meeting rooms
Conference centre
Services
Concierge services
Tour/ticket assistance
Luggage storage
Porter/bellhop
Romance packages
Facilities
Built in 1881
Safe-deposit box at front desk
Terrace
Fireplace in reception
24-hour fitness centre
Banquet hall
Outdoor furniture
Victorian architecture
Accessibility
Lift
Wheelchair-accessible parking
Room amenities
Be entertained
47-inch flat-screen TV
Cable TV channels
Home comfort
Climate-controlled air conditioning and heating
Dressing gowns and slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Down duvet
Blackout curtains
Soundproofed rooms
Turndown service
Premium bedding
Pillow-top mattress
What to enjoy
Individually furnished and decorated
Freshen up
Designer toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Fees & policies
Refundable deposits
Deposit: USD 300.00 per stay
A damage deposit of USD 300.00 will be collected before check-in
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Renovations and closures
The following facilities or services will be unavailable from August 21 2023 to August 20 2025 (dates subject to change):
Swimming pool
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 150 per pet, per stay
Parking
Secured self-parking costs USD 54 per day with in/out privileges
Policies
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Also known as
Leader House Hotel
Leader House Hotel San Francisco
Leader House San Francisco
Payne Mansion Hotel San Francisco
Mansion Sutter Hotel San Francisco
Payne Mansion San Francisco
Payne Mansion
Mansion Sutter Hotel
Mansion Sutter San Francisco
Mansion Sutter
Mansion on Sutter Hotel
Mansion on Sutter San Francisco
Mansion on Sutter Hotel San Francisco
Frequently asked questions
Does Mansion on Sutter offer free cancellation for a full refund?
Yes, Mansion on Sutter does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mansion on Sutter?
Yes, pets are welcome, with a limit of 1 total and maximum weight of 39 kg per pet. There's a charge of USD 150 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Mansion on Sutter?
Yes. Self-parking costs USD 54 per day. Parking spaces may be limited.
What are the check-in and check-out times at Mansion on Sutter?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Mansion on Sutter and nearby?
Have fun with nearby activities such as cycling and hiking. Mansion on Sutter also has a 24-hour fitness centre.
What's the area around Mansion on Sutter like?
Mansion on Sutter is in Western Addition, a short 6-minute walk from California St & Van Ness Ave Stop and 18 minutes' walk from Union Square.
Mansion on Sutter Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.6/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
12 Dec 2024
Tynesha
Tynesha, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 Dec 2024
silvia
silvia, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 Nov 2024
Quirky but excellent
Surprisingly wonderful stay! Beautiful building, lovely quirky room, excellent service, in perfect location. So glad I went for it.
Jason
Jason, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
13 Nov 2024
Carley
Carley, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
23 Oct 2024
Joshua
Joshua, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 Oct 2024
Verified traveller
2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
20 Sept 2024
Idil
Idil, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 Sept 2024
Duangkamon
Duangkamon, 2-night trip
Verified Hotels.com guest review
8/10 Very good
7 Sept 2024
Old-house fanatics like us will take any opportunity to stay in homes turned hotels like this one. It is very cozy and welcoming despite ornate details at every turn. The staff and concierge team made us feel at home and were a great help coordinating special parts of our first visit to SF. A critical eye would find a few faults in the small details where properties go from good to excellent. During our stay we were often the only guests to be seen or heard, and the absence of bar service or their former in-house restaurant were small letdowns. Some elements of room prep are quirky for frequent travelers. None of that is a problem nor should it dissuade someone from staying. It’s in a safe area of downtown SF and close to anything worth seeing.
TADD
TADD, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
3 Sept 2024
Rick
Rick, 2-night trip
Verified Expedia guest review
8/10 Very good
30 Aug 2024
It is one of the most beautiful properties I have been in. The renovation is beautiful.
Irma
Irma, 3-night trip
Verified Expedia guest review
10/10 Exceptional
16 Aug 2024
Joseph
Joseph, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 Aug 2024
Verified traveller
5-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 July 2024
Min
Min, 1-night trip
Verified Expedia guest review
6/10 Good
19 July 2024
Faded glamour
What was once a beautiful building now feels like a faded star. A sense of neglect lingers over the house. The rooms are clean and the bed comfortable but there is a lack of facilities which look like they used to be there but have been stripped out. Our room had a living room filled with seating and a sideboard with a tv point and a tv unit but no tv? No fridge in the room which is pretty essential when its mid summer in the city. No drinks facilities. There was an espresso machine on the ground floor but not self service and no sign of staff to operate it for you. Even at breakfast when the sad ghostly continental offer was laid out, we were left with an automatic coffee machine and the espresso sat unused.
The bar held remnants of the past with half opened bottles of wine, old cans of beer and scattered glassware. When we asked for a glass of wine we were offered some of the opened bottle which was ancient and undrinkable. Asked for a beer instead but the fridge was broken... Why not clear it all away and make it clear the bar is closed, the next day the opened dusty bottle of wine was still sat there alongside several others...
Overall it felt like the place was closed and we had snuck in, it was sad.
C
C, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 July 2024
Juan
Juan, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
11 July 2024
Alita
Alita, 1-night trip
Verified Expedia guest review
10/10 Exceptional
8 July 2024
noreen
noreen, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 July 2024
Friendly staff. Beautiful art. Great location.
We stayed in this hotel for one night. This was our second time because we liked a lot our first stay. I would highlight 3 things about this hotel: 1) Friendly and helpful staff (Amanda and others). They went above and beyond to make us happy from making coffee, carrying luggages, opening parking doors, and most importantly having a pleasant conversation. 2) Beautiful art throughout the building. 3) Great location, walking distance to Japan Town and Fillmore shops and restaurants.
Pooya
Pooya, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 June 2024
Jiachi
Jiachi, 1-night trip
Verified Expedia guest review
8/10 Very good
11 June 2024
Neat old hotel. Staff very nice .
Cliff
Cliff, 3-night trip
Verified Expedia guest review
10/10 Exceptional
28 May 2024
Full of arts and amazing staff
Amazing staff. Very friendly. They even make espresso and latte.
Lobby is beautiful. It’s like a gallery of arts. Very relaxing environment.
Location may be the best in the city.
Pooya
Pooya, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 May 2024
Everything about this place is elegant.
Donna
Donna, 2-night trip
Verified Expedia guest review
10/10 Exceptional
21 May 2024
Mark
Mark, 4-night trip
Verified Expedia guest review
10/10 Exceptional
13 May 2024
Very beautiful and unique hotel, but most notable was the very friendly staff especially Amanda, she made sure we had everything we needed at all times, showed us where everything was and made sure to ask if we needed anything every time she saw us in the lobby. I cannot thank Amanda enough for making our stay comfortable and memorable. The Hotel was everything we had hoped for. I would definitely stay there again.