Peppers Soul Surfers Paradise is a great choice for your beach stay in Gold Coast, putting you near activities such as surfing/body boarding, parasailing and waterskiing. The outdoor pool and indoor pool provide fun for everyone, and guests can also take advantage of a fitness centre and 1 hot tub. Offering ocean views, Hyde Paradiso serves Mediterranean cuisine and is open for lunch and dinner. A bar/lounge and a sauna are other highlights, and apartments offer conveniences such as kitchens and washers/dryers. Fellow travellers love the helpful staff and location. The property is only a short walk to public transportation: Cypress Avenue Station is 9 minutes away.
Languages
English
At a glance
Property size
175 apartments
Arranged over 77 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is 10 AM
Contactless check-out
Special check-in instructions
The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
On-site self-parking (AUD 25 per night)
On-site valet parking (AUD 50 per night)
On-site parking includes off-street options
Other information
Smoke-free property
Property amenities
Beach
On the beach
Beach towels
Pool/Spa
Outdoor pool
Indoor pool
A hot tub
Sauna
Steam room
Internet
Free WiFi
Parking and transport
Self parking on site (AUD 25 per night)
Valet parking on site (AUD 50 per night)
On-site parking includes off-street options
Family friendly
Cots (infant beds): AUD 10.0 per night
Children's pool
Restaurants on site
Hyde Paradiso
Kitchen
Dishwasher
Coffee/tea maker
Cookware/dishes/utensils
Dining
1 restaurant
1 bar
Minibar
Room service available
Bedrooms
Bed sheets provided
Rollaway/extra beds: AUD 60.0 per night
Bathrooms
Shower
Dressing gowns
Hairdryer
Designer toiletries
Towels provided
Slippers
Living spaces
Dining room
Library
Sitting area
Entertainment
32-inch HDTV
iPod docking station
Outdoor areas
Balcony
Terrace
Barbecue
Garden
Laundry
Washer/dryer
Dry cleaning/laundry service
Laundry facilities
Work spaces
Business centre
Conference space (646 square feet)
Comfort
Air conditioning
Pets
No pets allowed
Suitability/Accessibility
Lift
Smoke-free property
Services and conveniences
Concierge services
Tour/ticket assistance
Daily housekeeping
Safe
Iron/ironing board
Safe at front desk
Wedding services
Porter/bellboy
24-hour front desk
Location highlights
Near the sea
Things to do
Fitness centre
Surfing/body boarding nearby
Kayaking nearby
Waterskiing nearby
Boat tours nearby
Parasailing nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
175 rooms
77 floors
1 building
Special features
Dining
Hyde Paradiso – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and serves lunch, dinner and light fare.
Fees & policies
Optional extras
Credit card charges are subject to an extra charge of 2 per cent
Renovations and closures
This property is undergoing renovations from 1 March 2024 to 1 March 2025 (completion date subject to change).
During renovations, the aparthotel will make every effort to minimise noise and disturbance.
Children & extra beds
Cots/infant beds are available for AUD 10.0 per night
Rollaway beds are available for AUD 60.0 per night
Parking
Self-parking costs AUD 25 per night
Valet parking costs AUD 50 per night
Policies
On-site parties or group events are strictly prohibited.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards and debit cards. Cash is not accepted.
This property is professionally cleaned.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
All guests under 18 years of age must be accompanied by a parent or guardian and must provide proof of guardianship at check-in.
Does Peppers Soul Surfers Paradise offer free cancellation for a full refund?
Yes, Peppers Soul Surfers Paradise does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Peppers Soul Surfers Paradise?
Yes, there's an indoor pool, an outdoor pool and a children's pool.
Are pets allowed at Peppers Soul Surfers Paradise?
Sorry, pets aren't allowed.
Is parking offered on site at Peppers Soul Surfers Paradise?
Yes. Self-parking costs AUD 25 per night. Valet parking costs AUD 50 per night. On-site parking includes off-street options.
What are the check-in and check-out times at Peppers Soul Surfers Paradise?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is 10 AM. Contactless check-out is available.
What is there to do at Peppers Soul Surfers Paradise and nearby?
Have fun with nearby activities such as boat tours, kayaking and body boarding. Relax in the hot tub and take invigorating swims in the indoor and outdoor pools. Peppers Soul Surfers Paradise also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Peppers Soul Surfers Paradise?
Yes, Hyde Paradiso offers Mediterranean cuisine and ocean views.
Does Peppers Soul Surfers Paradise have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes a coffee maker and cookware.
Does Peppers Soul Surfers Paradise have any outdoor private spaces?
Yes, each apartment features a balcony.
What's the area around Peppers Soul Surfers Paradise like?
Peppers Soul Surfers Paradise is a short 9-minute walk from Cypress Avenue Station and 3 minutes' walk from Surfers Paradise Beach. Travellers give top marks for the aparthotel's prime location.
Peppers Soul Surfers Paradise Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
2 Dec 2024
Wow! Beautiful hotel 😍
It was a beautiful place!
Wonderful amenities, steps to the beach.
Great location, close to everything.
Great brunch and restaurant was fabulous!
We didn’t want to leave……
Treat yourself to ocean view, it was stunning!!
Erin
Erin, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 Nov 2024
Perfect location
Room was fantastic as far as space and view goes. Bed was average as well as shower. Lifts were a nightmare as you waited a long time. Parking and surrounding area was awsome .
Barry
Barry, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 Nov 2024
Chris
Chris, 2-night trip with friends
Verified Hotels.com guest review
6/10 Good
26 Oct 2024
Great location, hotel feeling quite run down
This is our second stay at Soul in Surfer’s Paradise. Unfortunately now it is feeling quite run down and unclean. There was mould in the bathrooms and on the balcony door handles, the furniture had rips in it, the corridors and room had a very stale scent. The ladder into one of the spas was broken and indoor pool felt dirty and had a sandy floor. What was once quite a grand hotel is now feeling quite tired.
A cot wasn’t provided in our room on check in as requested during booking, however brought up soon after by guest services. This was also dirty and felt quite uncomfortable. Our room was ready early for checkin which was convenient, however late check out wasn’t available.
Very convenient location being in the heart of Surfers but in need of a good clean.
Dominic
Dominic, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
24 Oct 2024
Iris
Iris, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 Oct 2024
Nice apartment hotel in a great location. Tge view was incredible. Kids loved the pools. The hotel has free on site parking
Di Venuto
Di Venuto, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
27 Sept 2024
First time staying here. Hotel amenities are good, especially with an indoor and outdoor pool.
Couch and pillows in room could do with an upgrade.
We weren’t quite sure why the hot water in the shower only got to one temperature. Hardly any cold water was used when taking a shower. Had to call reception for shower soap as well. The container was empty. Not a big thing but for the $$ per night you’d expect better.
Donna
Donna, 5-night family trip
Verified Hotels.com guest review
8/10 Very good
24 Sept 2024
We enjoyed the views from 57th floor.
The towels were replaced and beds done.
However the apartment , mainly the bathroom was not cleaned during our 6 night stay. When I checked with reception, the guy there was not sure how often they would clean the apartment.
Also pool towels were not left in the room. when we went to collect, we were told they didn't have enough but managed to find couple of towels for us.
Other than that the stay was good, accessible to everything. enjoyed the pools.
Sathish
Sathish, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
21 Sept 2024
Location was awesome and the view from our room was unreal, would highly recommend to stay here and we will come back again.
Shane
Shane, 5-night family trip
Verified Wotif guest review
2/10 Poor
20 Sept 2024
Vu
Vu, 3-night trip
Verified Wotif guest review
6/10 Good
19 Sept 2024
The decor in the rooms is dated, feels tired. One of the TVs didn’t work. Wifi didn’t work in my room (also in my friend’s room). Difficult full flight of stairs up to the reception (especially with bags) and you can’t use the lift because you haven’t yet got your key card. The lift should at least let you get to level 2 from the ground floor. But the location is great and the staff are helpful.
Sarah
Sarah, 1-night trip
Verified Expedia guest review
4/10 Fair
19 Sept 2024
Terrible cleaning service
Jehan
Jehan, 5-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
16 Sept 2024
If you are after a stay right on the beachfront , close to shops but away from the surfers nightlife noise , this is the place .
Top tier accom and service
Taylor
Taylor, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
15 Sept 2024
Nice facilities.
Simon
Simon, 4-night family trip
Verified Wotif guest review
10/10 Exceptional
12 Sept 2024
Joshua
Joshua, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
11 Sept 2024
Ann Maree
Ann Maree, 1-night trip
Verified Hotels.com guest review
8/10 Very good
3 Sept 2024
Overall property is great.
The few down sides, the room we had had no curtains in living area making the TV unusable during daylight hours due to reflection and difficult to sleep in with the entire apartment lite up from sunrise.
Elevators have long waits.
Construction sounds from other levels travels through elevator shaft.
James Norman
James Norman, 7-night family trip
Verified Expedia guest review
10/10 Exceptional
1 Sept 2024
Very nice experience
Chris
Chris, 2-night trip with friends
Verified Wotif guest review
10/10 Exceptional
28 Aug 2024
Purnima
Purnima, 2-night trip
Verified Expedia guest review
8/10 Very good
24 Aug 2024
Emma
Emma, 2-night trip
Verified Expedia guest review
10/10 Exceptional
15 Aug 2024
Beautiful
It was really a good place and a view
Katie
Katie, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
11 Aug 2024
Service was amazing with the cleanliness, great customer service and everything we needed was available.
The view was amazing and the facilities were great to use.