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Hotel El Capitan Tulum

3.0 star property
Hotel with outdoor pool, near Tulum National Park
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel El Capitan Tulum

Exterior
Point of interest
Reception
Exterior
Standard Quadruple Room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Free breakfast
  • Pool
  • 24/7 front desk
  • Non-smoking
  • Air conditioning
  • Free parking

Main amenities (10)

  • Housekeeping (on request)
  • Outdoor pool
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Communal living room
  • ATM/banking services
  • Water dispenser
  • Multilingual staff
  • Tour/ticket assistance

Feel at home (6)

  • Private bathroom
  • Garden
  • Blackout curtains
  • Minibar
  • Free self-parking
  • Outdoor swimming pools
The price is AU$168
includes taxes & fees
16 Jan - 17 Jan

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
Blackout curtains
Rainfall showerhead
Private bathroom
Local meal delivery service
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
Blackout curtains
Rainfall showerhead
Private bathroom
Local meal delivery service
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

Highlights

Garden
Individually furnished
Individually decorated
Air conditioning
Blackout curtains
Rainfall showerhead
Private bathroom
Local meal delivery service
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Naala Tulum

Pool
Airport transfer
Parking available
Free WiFi
9.0 out of 10, Wonderful, (439)
The price is AU$186
includes taxes & fees
20 Jan - 21 Jan
Naala Tulum
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About the area

Map
Avenida Coba x calle Asteroides, Lote 1 mza. 69, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 11 min walk
  • Gran Cenote - 4 min drive
  • Tulum Mayan Ruins - 5 min drive
  • Tulum Beach - 12 min drive
  • Playa Paraiso - 13 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 45 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪La Coqueta - ‬7 min walk
  • ‪Boston’s Tulum - ‬2 min walk
  • ‪Azul Cafe - ‬3 min walk
  • ‪Escama - ‬3 min walk

About this property

Hotel El Capitan Tulum

Hotel El Capitan Tulum puts you a short five-minute drive from Tulum National Park and Tulum Mayan Ruins. Guests can take a dip in the outdoor pool, and free perks include WiFi, self-parking and full breakfast daily between 7:30 AM and 11:00 AM. Also, Tulum Beach and Xel-Há Park are within a short drive.

Languages

Dutch, English, German, Spanish

At a glance

DONE

Hotel size

    • 19 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children may not be eligible for complimentary breakfast
    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking on site
    • On-site parking is limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7:30 AM–11:00 AM
  • Water dispenser

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Multilingual staff
  • Pool umbrellas

Facilities

  • ATM/banking
  • Garden
  • Mosquito nets
  • Communal living room
  • An outdoor pool
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible lounge
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Step-free path to entrance
  • Tile flooring in room

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Garden
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 50+ Mbps)

Food and drink

  • Meal delivery service

More

  • Housekeeping (on request)
  • In-room safe

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:30 AM to 10:00 PM

Policies

Noise-free guestrooms cannot be guaranteed.
This property does not have lifts.
This property accepts debit cards and cash.

Also known as

Hotel El Capitan Tulum Hotel
Hotel El Capitan Tulum TULUM
Hotel El Capitan Tulum Hotel TULUM

Frequently asked questions

Does Hotel El Capitan Tulum offer free cancellation for a full refund?
Yes, Hotel El Capitan Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel El Capitan Tulum?
Yes, there's an outdoor pool. Guests have pool access from 8:30 AM to 10:00 PM.
Are pets allowed at Hotel El Capitan Tulum?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel El Capitan Tulum?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Hotel El Capitan Tulum?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Hotel El Capitan Tulum and nearby?
Hotel El Capitan Tulum has an outdoor pool and a garden.
Does Hotel El Capitan Tulum have any outdoor private spaces?
Yes, every room features a garden.
What's the area around Hotel El Capitan Tulum like?
Hotel El Capitan Tulum is a short 11-minute walk from Tulum National Park and 9 minutes' walk from Hunab Lifestyle Center.

Hotel El Capitan Tulum Reviews

Reviews

8.8

Excellent

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Fair

I made this reservation to visit our local family, expecting to have a great experience, but this was ruined by staying at this place - EL CAPITAN. Upon checking in, the owner saw my family that lives in the area and approached us aggressively looking down on my family. We told her we had a reservation, and she sent us to the check in desk. After checking in, we felt being watched, this lady was following us and when we went to the pool she discriminated against us because my 60yr old mom did not have swimming suit and got into the pool with regular shorts and shirt, the owner said that my mom's clothes will damage the moldy pool. (I have pictures of the moldy pool of concern). This behavior was only done to us, the owner acted very politely with other guests that were tourists. During our stay we were treated differently for being locals while tourists were treated better, me and my wife were treated really nice while my local family were looked down on, extremely unacceptable. I would definitely not recommend this place. The owner should learn some manners and treat people better.
Luis, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Thomas, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Local para pernoitar
O hotel não tem recepção. O check-in é feito no restaurante do hotel que tem o mesmo nome do hotel. Lugar ok para pernoitar. Atendimento gentil e café da manhã excelente.
1-night family trip
Verified Hotels.com guest review

2/10 Poor

No es no.
Trato malo, alberca sucia, aire acondicionado funcionaba de a ratos, desayuno malo, la TV de cuarto sin operar.
2-night business trip
Verified Hotels.com guest review

8/10 Very good

Bien
Habitación limpia y excelente relación precio / calidad. El desayuno incluido es muy bueno. Olor a drenaje en el baño. La recepción no tenía personal, había que acceder por la oficinita del restaurante lo cual fue un poco raro
1-night business trip
Verified Hotels.com guest review

8/10 Very good

.
Roberto, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Recomiendo
Jesus Omar, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Son muy serviciales
Ania, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Una estadía excelente, nos atendieron excelente, descanso y ubicación inigualables. Volveremos pronto.
Jorge Javier, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Todo excelente
Sergio, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Nuria, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yaqueline, 1-night trip
Verified Expedia guest review

10/10 Exceptional

El desayuno muy bien servido. Muy amables en el hotel. Cuarto bien equipado, excelente ubicación
alfonso, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excelente servicio de recepción de día y restaurante, solo falta de capacitación al guardia de noche
Jhonatan, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

La recepcionista que me ayudó con el Check in es encantadora.
Carlos, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excelente lugar lo único es que las habitaciones no cuentan con televisión de ahí en fuera todo excelente
Mariana Dayanira, 1-night trip
Verified Expedia guest review