Alaya Tulum

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Beach
Beach
Terrace/patio
Terrace/patio

Overview of Alaya Tulum

VIP Access

Alaya Tulum

3.5 star property
3.5-star beachfront hotel with restaurant, near Tulum Beach

9.4/10 Exceptional

186 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Air conditioning
Map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Beach sun loungers
  • Beach towels
  • Beach bar
  • Room service
  • Spa services
  • Airport shuttle
  • Terrace
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • Dry cleaning/laundry service
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 24 min walk
  • SFER IK - 13 min drive
  • Tulum National Park - 16 min drive
  • Las Palmas Public Beach - 19 min drive
  • Playa Paraiso - 22 min drive
  • Tulum Mayan Ruins - 33 min drive
  • Dos Aguas Park - 25 min drive
  • Playa Ruinas - 31 min drive
  • Cenote Crystal - 25 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 113 min drive
  • Airport shuttle (surcharge)

About this property

Alaya Tulum

Putting you within a 10-minute drive of Tulum Beach and Sian Ka'an Biosphere Reserve, Alaya Tulum offers an airport shuttle (available 24 hours) for USD 275 per vehicle. You can grab a bite to eat at the restaurant, or indulge in deep-tissue massages, facials, or mani/pedis. A beach bar, a fitness center, and a terrace are other highlights. Fellow travelers say good things about the helpful staff and nearby shopping.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 8:00 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7 AM - 10 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets stay free
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking
  • Free offsite parking nearby

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Room service (limited hours)
  • Water dispenser

What to do

  • On the beach
  • Yoga classes
  • Access to nearby health club
  • Ecotours nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services
  • Porter/bellhop
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • Spa services

Languages spoken

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast and lunch.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Breakfast costs between USD 15 and USD 30 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 275 per vehicle (roundtrip, Maximum occupancy 5)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.7/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.7/10

Eco-friendliness

10/10 Exceptional

The staff was great! The room was spacious and clean. It is walkable to everything but not in the middle of the party spots, which was nice for sleeping.
Karlynda, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Perfection!!
This hotel was amazing in every aspect! Súper confortable, ocean front room was a dream, very clean, eco friendly and just perfect! The entire hotel was just unique, small and super quiet. The beach was beautiful as well. The staff was amazing, from the front desk who helped book everything we needed( tours, transportation) to the waiters, cleaning cru, bar staff everyone always with a smile. This was just perfect and I will definitely go back to Alaya tulum
yesenia, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The best service ever ! Staff super friendly and profesional . The front desk staff is unbelievable, very courteous , fast and help us with every single request ! Carla , Tanet and David are extraordinary! And the guys by the beach Ismael and Fernando amazing , hardworking and always with a smile !! What a terrific service !! Wonderful hotel !!!
Maria, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The property is really nice and beautiful, the room and staff amazing in special ismael he is the best, he help us on everything we need.
yanet, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place. Has everything you need. Clean, friendly, helpful. If you get the apartment room, with a kitchen and table, it is on the front next to the road which certain evenings are very busy and noisy. BUT...that didn't distract us at all! Just something for you to know. We spent much of our time at the beach, and walking for food and shops.It was an a great experience, one we would readily repeat.
Clint, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Is excellent
Francia, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Tanet was very attentive and was always available to answer our questions. The property was beautiful, the staff work really hard to maintain the property. We will def be coming back in the near future
Gustavo Andres, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

This was our second time back to Tulum in three years, this time with a 10 mo old baby. Last time we stayed at Posada Lamar and really glad we didnt this time with the influx of all the new clubs and party goers. We really enjoyed our stay at Alaya Tulum. Everything was just as expected. The food was fresh and tasty, hotel was clean, quiet and had a cool bungalow vibe The staff at Alaya was so welcoming and always helpful anytime we had questions, or just ordering food it was very easy and effortless. A lot of times when we would check out other restaurants in the area the waiters do not speak much english which can be very frustrating, but at Alaya, mi amigos RICARDO, FERNANDO, REYES, HENRY (cook and bartender) all took care of us, served with a smile and always were ready for our next order of guacamole or shots of mezcal. Special thanks to Diana who watched our baby Arvin while mom had upset stomach (i think from too much sun 😆) and while dad was having a few drinks at the bar ✊️ Mucho Gracias, Hasta Luego 🇲🇽💯🕺🎉🔥
Mark, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Maciel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay right on the beach and close to all the action. The staff was very accommodating and the beach was very clean.
Derek, 2-night romance trip
Verified Expedia guest review