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The Fives Beach Hotel & Residences - All Inclusive

4.5 star property
Upmarket beachfront property with spa, near Gran Coyote Golf
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Fives Beach Hotel & Residences - All Inclusive

7 outdoor pools, pool umbrellas, pool loungers
Gazebo
Kayaking
1 bedroom, premium bedding, pillow-top beds, free minibar items
Lobby
VIP Access

Reviews

8.2 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Parking available
Main amenities
  • Daily housekeeping
  • On the beach
  • 10 restaurants and 3 poolside bars
  • 7 bars/lounges
  • Full-service spa
  • 7 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • 24-hour fitness centre
  • Outdoor tennis court
  • Sauna
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Separate bedroom
The price is AU$754
includes taxes & fees
12 Jan - 13 Jan 2025

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for One Bedroom Penthouse Suite

One Bedroom Penthouse Suite

One Bedroom Penthouse Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Separate bedroom
Pillow-top bed
  • 104 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Penthouse Suite

1 bedroom, premium bedding, pillow-top beds, free minibar items

Two Bedroom Penthouse Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
2 bedrooms
Pillow-top bed
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, pillow-top beds, free minibar items

Deluxe Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Minibar (some free items)
LCD TV
Pillow-top bed
Separate bedroom
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for One Bedroom Swim Up Suite

One Bedroom Swim Up Suite | Living area

One Bedroom Swim Up Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Minibar (some free items)
LCD TV
Separate bedroom
  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Penthouse Suite

Three Bedroom Penthouse Suite

Three Bedroom Penthouse Suite

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
3 bedrooms
Pillow-top bed
  • 200 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for One Bedroom Suite

1 bedroom, premium bedding, pillow-top beds, free minibar items

One Bedroom Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Pillow-top bed
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Suite

1 bedroom, premium bedding, pillow-top beds, free minibar items

Three Bedroom Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
3 bedrooms
  • 144 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite

1 bedroom, premium bedding, pillow-top beds, free minibar items

Two Bedroom Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Minibar (some free items)
LCD TV
Pillow-top bed
  • 107 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Similar properties

Exterior

The Royal Haciendas All Inclusive

Pool
Free breakfast
Spa
Free parking
8.8 out of 10, Excellent, (1641)
The price is AU$639
includes taxes & fees
23 Jan - 24 Jan 2025
The Royal Haciendas All Inclusive
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About the area

Map
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, QROO, 77710

What's nearby

  • Gran Coyote Golf - 4 min drive
  • El Camaleón Mayakoba Golf Course - 6 min drive
  • Quinta Avenida - 9 min drive
  • Punta Esmeralda Beach - 10 min drive
  • Playa del Carmen Main Beach - 18 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
  • Tulum Intl. Airport (TQO) - 107 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.7 miles/20.4 km
  • Shopping centre shuttle (surcharge)

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬19 min walk
  • ‪Privilege Lounge - ‬14 min walk
  • ‪Piano Bar - ‬4 min drive
  • ‪Restaurante Hacienda - ‬18 min walk

About this property

The Fives Beach Hotel & Residences - All Inclusive

At The Fives Beach Hotel & Residences - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 10-minute drive of Quinta Avenida. 7 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. SEA OLIVE, one of 10 restaurants, offers ocean views, and serves lunch and dinner. Other highlights at this luxurious property include 3 poolside bars, a nightclub and a free kid's club. Fellow travellers love the helpful staff and beach location.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, French, German, Spanish

At a glance

DONE

Hotel size

    • 662 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 11:00 PM
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • On-site self-parking (USD 10 per night)
    • On-site valet parking (USD 10 per night; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
DONE

Off-site

    • Shopping centre shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 10 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Beach club (surcharge)
  • Tennis lessons
  • Fitness classes
  • Yoga classes
  • Volleyball
  • Kayaking
  • Parasailing
  • Personal watercraft (motorised)
  • Snorkelling
  • Free use of nearby fitness centre
  • Ecotours nearby
  • Golfing nearby
  • Cave exploring nearby
  • Boat tours nearby
  • Scuba-diving nearby
  • Zip-lining nearby

Working away

  • 24-hour business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness centre
  • 7 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Nightclub
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Wheelchair-width doorways

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • In-room massage
  • Furnished balcony/patio

Freshen up

  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

The on-site spa has 11 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

SEA OLIVE – Overlooking the ocean, this restaurant serves lunch and dinner.
Pisco Nikkei & Raw Bar – Overlooking the ocean, this restaurant specialises in seafood and serves lunch and dinner. Open daily.
FLAVOURS – This family restaurant serves breakfast and dinner. Open daily.
AREZZO – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
Oriola Beach Club Grill – This beachfront restaurant only serves lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Shopping centre shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Self-parking costs USD 10 per night
  • Valet parking costs USD 10 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Azul Beach Resort The Fives Gourmet All Inclusive by Karism

Frequently asked questions

Does The Fives Beach Hotel & Residences - All Inclusive offer free cancellation for a full refund?
Yes, The Fives Beach Hotel & Residences - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Fives Beach Hotel & Residences - All Inclusive?
Yes, there are 7 outdoor pools and a children's pool.
Are pets allowed at The Fives Beach Hotel & Residences - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Fives Beach Hotel & Residences - All Inclusive?
Yes. Self-parking costs USD 10 per night. Valet parking costs USD 10 per night.
What are the check-in and check-out times at The Fives Beach Hotel & Residences - All Inclusive?
Check-in start time: 3 PM; check-in end time: 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at The Fives Beach Hotel & Residences - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (9-min drive) is nearby.
What is there to do at The Fives Beach Hotel & Residences - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, parasailing and snorkelling and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 7 outdoor swimming pools. The Fives Beach Hotel & Residences - All Inclusive also has 3 poolside bars, 7 bars and a nightclub, as well as a 24-hour fitness centre, a sauna and an arcade.
Are there restaurants at or near The Fives Beach Hotel & Residences - All Inclusive?
Yes, there are 10 on-site restaurants, featuring al fresco dining, seafood and ocean views.
Does The Fives Beach Hotel & Residences - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around The Fives Beach Hotel & Residences - All Inclusive like?
The Fives Beach Hotel & Residences - All Inclusive is a short 9-minute walk from Playa Xcalacoco and 11 minutes' walk from Chun-Zumbul (diving site).

The Fives Beach Hotel & Residences - All Inclusive Reviews

Reviews

8.2

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Hyunho, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

HYEONG, 2-night trip
Verified Hotels.com guest review

8/10 Very good

It was wonderful
Owen, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I was obsessed with The Fives. It’s the first vacation that I took that felt like a REAL vacation. I will surely be returning.
Alexis, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The staff is amazing. The view is stunning and the food is perfection.
rob, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

The whole Hotel was at a great location, great food and great staff.
Adrian M, 5-night trip
Verified Expedia guest review

2/10 Poor

I rented two rooms and both rooms has very strong mold smell. I had seven months baby and 13 Years old daughter. My daughter has food allergy and they only had one lunch open place after she eats for lunch. We had to go to the emergency because of her flex reaction. Their food was contaminated and you don’t have any other options. Only one restaurant open at lunch and food was very limited. That night, my daughter lizards in the room and she refused to get it in the room and we had to end up staying outside the entire night. When we ask cancellation, no one able to contact us or to reach us to help. He was terrible and terrified we had when we stay in this hotel. I had to leave the next day and find another hotel. They have very poor customer service and you cannot reach them when you need them Emergency. Some of the rooms the car cannot get in and you have to walk to the lobby. I do not recommend in this hotel to anyone
Meti, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Tonika, 5-night trip
Verified Expedia guest review

8/10 Very good

Diana E, 4-night trip
Verified Expedia guest review

4/10 Fair

We stayed at the resort the facilities were nice. The room we stayed in was not great, poor AC that constantly condensed and pooled in the bathroom, and beds and pillows were so hard.
Jannell, 7-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

Second time at The Fives, and loved every bit of my stay the staff is amazing Koko, Jeffery, Wendy really made the stay even more welcoming. Will definitely book another trip
Charnee, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Wonderful food, wonderful staff, great pools and beach area. 10/10
Aj, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Timothy J, 4-night trip
Verified Orbitz guest review

6/10 Good

The first two days was a nice experience, everyone was so welcoming, the attention and the smiles were unique. Once that third day hit it was like you no longer exist it felt kind of weird specially for us since it was our first family vacation and we choose The Fives, because it came highly recommended. I mean you can have it all right! We were given coupons by our concierge Antonio that we could use with any of the excursions we choose and this information was confirmed by Luis the person that took our information for the excursion we chose.We were given a price and were told that we could use the coupons and also an additional discount for booking through Expedia. Upon checking out none of the coupons qualified for the additional discount promised for booking through Expedia. I was told that the particular excursion we chose the coupon did not apply. This was very disappointing and more because we didn’t even get a sorry or an apology for the misunderstanding. This hotel needs more training on how to approach situations like this, it was really sad that we had to leave with such disappointment from a supposed Five start hotel.
Mariel, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Isabelle, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Michele, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

Richard, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The Fives sincerely exceeded my expectations and those of my family. Traveling with a family of 6 (4 teenage boys) makes for some challenging room options. The suite we got at The Fives was perfect. One entry way for everyone, but separate rooms for my wife & I and the boys. Just the right amount of privacy without needing to get fully separated rooms. The whole suite was clean and spacious, with multiple balconies and a killer view of one of the pools. The staff was probably the star of the show. Everyone, and I mean, every single person's path we crossed was polite, attentive and genuinely seemed to care about our well-being. I can only surmise this is a positive work environment. It certainly reflected in how they treated the guests from my experience. Honestly, I felt the need to sing The Fives' praises because we had an outstanding experience. I typically walk away from a trip reflecting on what to do different for next time. I wouldn't change a thing, and this hotel is the reason!
Justin, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Austin, 5-night trip
Verified Expedia guest review

8/10 Very good

A/C temperature was too low and uncontrollable.
H, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The property was lovely, the staff was very friendly and hardworking. There were many food options, and easy access to the pools & beach. We had a great time at this resort and will return again.
Edmund, 5-night family trip
Verified Expedia guest review

8/10 Very good

Stayed in building 8 and had short walk to nearby restaurant, Lizzards, and was less than 3 minute walk to plaza where the shops, spa, and other dining options were. Walk to beach was longer, probably 7-8 minutes, so getting a shuttle ride was best. Shuttles were supposed to be on a 10 minute rotation but a lot of times the carts were full and we ended up having to walk anyways. Food options were good but it is important to be an epic/vip member to be able to make reservations. If you don’t make reservations you should arrive at the restaurant you want to eat at by 5:30 pm. Showing up between 6-8 would result in hour plus wait times. Overall, the resort was beautiful, staff were wonderful and helpful, beach was gorgeous. We had a wonderful time and would do it again.
Robert, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Jenifer, 7-night trip
Verified Expedia guest review

8/10 Very good

This trip was with my teenager kids and we saved to make this happen in a nice hotel as this one, the only thing that was a disappointment was the restaurants, every restaurant we went to had a 2-3 hour wait, they do not do reservations so if we wanted to eat there we had to give our name for the waitlist, get a pager and had to wait 2-3 hrs within the area. We could not go anywhere else as the pager would only work close to the restaurant. My Kids and I love food and we were looking forward to trying all of the restaurants as they were highly recommended but the wait time to eat there was ridiculous, a few people were mad at the host and walked away. I would not expect to stay in such high quality and expensive hotel and have this ridiculous issue. We have stayed in 4 other hotels in Cancun before and never had this issue w/restaurants.
Maria Guadalupe, 6-night family trip
Verified Expedia guest review

6/10 Good

The hotel reviews and photos are misleading, as we discovered after booking a week in a penthouse suite. Here is an honest assessment: Pros: The property hosts monkeys and other wildlife, features multiple pools, and boasts a pleasant beach. Cons: The rooms are outdated with many broken or chipped items, dirty grout and mildew in the bathrooms, and uncomfortable beds. Despite having a full kitchen, there were no cooking or eating utensils provided. The buffet food was constantly plagued by flies and gnats. A group of 10 of us fell ill with stomach problems. The alcohol was watered down, and the incessant pressure to buy time shares was off-putting. Overall, considering the price, it's advisable to seek accommodation elsewhere that places a higher emphasis on cleanliness and customer service. This hotel warrants a rating of 3 to 3.5.
Dewayne, 6-night family trip
Verified Expedia guest review