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Sofitel Auckland Viaduct Harbour

Photo gallery for Sofitel Auckland Viaduct Harbour

Exterior
Indoor pool
Luxury Room, 1 King Bed, Marina View (Club Millesime access) | View from room
Hypo-allergenic bedding, minibar, in-room safe, desk
View from room

Overview of Sofitel Auckland Viaduct Harbour

UNESCO Sustainable Travel Pledge

Sofitel Auckland Viaduct Harbour

5.0 star property
Luxury hotel in Auckland Central Business District with spa and indoor pool

9.2/10 Superb

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
21 Viaduct Harbour Avenue, Auckland, 1010

Guests rated this location 9.2/10 - Wonderful

Main amenities
  • 24-hour room service
  • Breakfast available
  • Daily housekeeping
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Marina
  • Restaurants and bar/lounge
  • Sauna
  • Spa tub
  • Steam room
  • Valet parking
For families
  • Babysitting (surcharge)
  • Children stay free
  • Connecting/adjoining rooms available
  • Free cots/infant beds
  • Fridge
  • Private bathroom

Room options

About this area

What's nearby

  • In Auckland Central Business District
  • Auckland Ferry Terminal - 4 min drive
  • Sky Tower - 6 min drive
  • SkyCity Casino - 3 min drive
  • Spark Arena - 4 min drive
  • Eden Park - 8 min drive
  • Auckland Zoo - 8 min drive

Getting around

  • Auckland (AKL-Auckland Intl.) - 28 min drive
  • Auckland Grafton Station - 6 min drive
  • Auckland Remuera Station - 7 min drive
  • Auckland Britomart Station - 15 min walk
  • Gaunt Street Tram Stop - 3 min walk
  • Daldy Street Tram Stop - 5 min walk
  • Halsey Street Tram Stop - 5 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Empire Tavern - 8 min walk
  • Boracay Garden Restaurant - 6 min walk
  • The Brewers Co-Operative - 8 min walk
  • Grand Harbour Chinese Restaurant - 5 min walk
  • Williams Eatery - 6 min walk
Map

About this property

Sofitel Auckland Viaduct Harbour

A great choice for a stay in Auckland, Sofitel Auckland Viaduct Harbour features a marina and offers an airport shuttle (available 24 hours) for NZD 42 per person. Guests can visit the spa to indulge in deep-tissue massages, reflexology or manicures and pedicures, and international cuisine is served at La Marée Restaurant, which is open for breakfast, lunch and dinner. An indoor pool, a bar/lounge and a fitness centre are other highlights at this luxurious hotel. Fellow travellers like the helpful staff and breakfast. The property is only a short walk to public transportation: Gaunt Street Tram Stop is 3 minutes and Daldy Street Tram Stop is 5 minutes.

Languages

Chinese (Mandarin), English, French, German, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 88 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For guests booked in room types with club access, this property enforces a smart casual dress code in the club lounge. Children 18 years and younger accompanied by an adult are permitted in the club lounge until 5 PM. After 5 PM, only children ages 12-18 are allowed.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets stay for free

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured covered on-site valet parking (NZD 52 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • 24-hour room service
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Babysitting (surcharge)
  • Children stay for free (see details)

What to do

  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Surfing/body boarding nearby

Working away

  • 24-hour business centre
  • Computer station
  • Conference space (5380 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Facilities

  • 1 building/tower
  • An indoor pool
  • ATM/banking
  • Banquet hall
  • Built in 2005
  • Fitness centre
  • Full-service spa
  • Hot tub
  • Library
  • Marina
  • Massage/treatment rooms
  • Safe-deposit box at front desk
  • Sauna
  • Steam room
  • Terrace

Accessibility

  • Accessible bathroom (selected rooms)
  • Bathroom emergency pull cord
  • In-room accessibility (selected rooms)
  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • Chinese (Mandarin)
  • English
  • French
  • German
  • Russian
  • Spanish

Room amenities

Be entertained

  • Digital TV channels
  • Films for purchase
  • Smart television
  • Streaming services

Home comfort

  • Air conditioning (climate-controlled)
  • Dressing gowns and slippers
  • Espresso maker
  • Iron/ironing board
  • Minibar

Sleep well

  • Bed sheets provided
  • Blackout curtains
  • Free cot/infant bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Turndown service

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge

More

  • Connecting/adjoining rooms available
  • Daily housekeeping
  • In-room safe

Special features

Spa

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including reflexology.

Dining

La Marée Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
French Press Cafe – This café specialises in regional cuisine and serves breakfast, brunch, lunch and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Sabrage Champagne Bar – This bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately NZD 45 per person
  • Airport shuttle service is offered for an extra charge of NZD 42 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for NZD 100.0 per night

Parking

  • Covered valet parking costs NZD 52 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).</p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Auckland Sofitel
Sofitel Auckland
Sofitel Auckland Harbour
Sofitel Auckland Viaduct
Sofitel Auckland Viaduct Harbour
Sofitel Viaduct Auckland
Sofitel Viaduct Harbour
Sofitel Viaduct Harbour Auckland
Sofitel Viaduct Harbour Hotel
Sofitel Viaduct Harbour Hotel Auckland
Sofitel Auckland Viaduct Harbour New Zealand
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Hotel
Sofitel Auckland Viaduct Harbour Auckland
Sofitel Auckland Viaduct Harbour Hotel Auckland

Frequently asked questions

Does Sofitel Auckland Viaduct Harbour offer free cancellation for a full refund?
Yes, Sofitel Auckland Viaduct Harbour does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sofitel Auckland Viaduct Harbour?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sofitel Auckland Viaduct Harbour?
Yes, there's an indoor pool.
Are pets allowed at Sofitel Auckland Viaduct Harbour?
Yes, pets stay free.
Is parking offered on site at Sofitel Auckland Viaduct Harbour?
Yes. Valet parking costs NZD 52 per day.
Is an airport shuttle service offered by Sofitel Auckland Viaduct Harbour?
Yes, an airport shuttle is available. The charge is NZD 42 per person one-way.
What are the check-in and check-out times at Sofitel Auckland Viaduct Harbour?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Sofitel Auckland Viaduct Harbour?
No, this hotel doesn't have a casino, but SkyCity Casino (11-min walk) is nearby.
What is there to do at Sofitel Auckland Viaduct Harbour and nearby?
Have fun with activities such as cycling, boat tours and hiking, and practise your swing at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the hot tub. Sofitel Auckland Viaduct Harbour also has an indoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Sofitel Auckland Viaduct Harbour?
Yes, La Marée Restaurant offers al fresco dining and international cuisine.
Does Sofitel Auckland Viaduct Harbour have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Sofitel Auckland Viaduct Harbour have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sofitel Auckland Viaduct Harbour like?
Sofitel Auckland Viaduct Harbour is located on the waterfront in Auckland Central Business District, a short 3-minute walk from Gaunt Street Tram Stop and 11 minutes' walk from Sky Tower. Travellers recommend the hotel for its walkable location.

Reviews

9.2

Superb

9.5/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.3/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Gary, 2-night trip
Verified Hotels.com guest review

6/10 Good

Meh, to put it nicely.
The hotel itself was nice and clean. They try to be chic and accommodating, but the staff wasn't very helpful and tried to give us the run around when we expressed our disappointment in the room we were given. Just a heads up that your city view is of a bus parking lot. You need to upgrade if you want a harbor or atrium view. They told us they tried to get ahold of us to change our room to an atrium view, but never left a note in our room or a message on our room phone. Then when they did see us said it was no longer available. For a higher end hotel I found this unacceptable. They gave us a late check out and a couple drinks at the bar to ease our frustrations. Disappointing stay given the customer service.
2-night trip
Verified Hotels.com guest review

2/10 Poor

Booked & fully pre-paid a "luxury room" but was given the most basic room type (2 levels down). And that particularly room was facing a busy construction site, reeked of mold and we both woke up the next morning with bed bug bites on our legs. Disgusting. Equally disappointing: how the property dealt with the situation. At check-in I was simply told that I had booked a "superior room". After double checking my booking, I complained resulting in the check-in person pretending to not understand me. After escalating to the hotel manager the first sentence out of his mouth was "Oh, I knew about the fact that we don't have your originally booked room available - there is an issue with that room". Pointing out that I wasn't told about the situation at check-in, the person that checked us in outright lied, insisting that she had informed us (she didn't) and that she even gave us club access for free drinks (the latter is true, but was given without any explanation - nor does it seem like an appropriate compensation). Second sentence from the hotel manager: "Since you booked and pre-paid via Expedia, there is nothing we can do - normally we would refund you". That lead to a lot of back and forth starting again with an offer for free drinks ending with us 10k receiving loyalty points. All that was before we even saw the room with all its issues (facing construction site, reeking of mold & bed bugs on top). The only good experience was that Expedia ended up reimbursing us fully.
Verified Expedia guest review

10/10 Exceptional

max, 2-night trip
Verified Expedia guest review

2/10 Poor

Hang Chi, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service -
Absolutely amazing getaway for long weekend for local family. We booked with10 years old child and they provided rollaway bed which I forgot to request! - very comfortable too. Pool and gym was clean and all showers in the pool also connected to Spa shower so all top quality experience. their pebble water pond create a relax and remote feeling from the busy Auckland city. Continental Breakfast buffet was simple but all fresh and tasty- overnight oats were so good. We ordered cafe style breakfast menu as well. All very tasty. It is free breakfast for kids.
Sienna, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Joanne, 2-night trip
Verified Expedia guest review

4/10 Fair

On arrival we asked for a bucket of ice which didn’t arrive after asking for it twice two hours later still no ice… went to the hotel restaurant to only get extremely bad service to the point we didn’t get any and then the food we got was extremely underwhelming such as scales on the fish watery dressing for Caesar salad over cooked steak I would understand if they where busy but at 6pm they where not. The room was ok the view for the room we had was of nothing but building probably won’t return
Donna, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Check in was shocking …. Waited an hour and a half for our room to be ready
Nic, 1-night romance trip
Verified Wotif guest review

8/10 Very good

Nice hotel with nice rooms. Be aware that a lot of the rooms over look a busy street with a bus depot and it can be quite noisy. The hotel is well presented however, more attention is needed to properly clean the common areas, particularly the floors (lots of tiled areas were covered in think dust). The staff were excellent!
Elise, 3-night family trip
Verified Expedia guest review