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1 room, 2 adults

Sofitel Auckland Viaduct Harbour

5-starThis property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.
21 Viaduct Harbour Avenue, Auckland, 1010, New Zealand

Waterfront hotel with spa, near Viaduct Harbour
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Views, proximity to waterfront area, great staff and nice room. Room service meal was…Jun. 21, 2020
  • Had no hot water you would think paying $500.plus a night they would have this sortedJun. 6, 2020

Sofitel Auckland Viaduct Harbour

from A$396
  • Junior Suite, 1 King Bed (Club Sofitel Access)
  • Luxury Room, 1 King Bed, View
  • Superior Room, 1 King Bed, City View
  • Luxury Room, 1 King Bed, Marina View (Club Sofitel Access)
  • Luxury Room, 1 King Bed, Balcony, View

What’s around Sofitel Auckland Viaduct Harbour

Landmarks

  • In Auckland Central Business District
  • Viaduct Harbour - 5 min walk
  • Sky Tower - 10 min walk
  • Princes Wharf - 13 min walk
  • Auckland Ferry Terminal - 13 min walk
  • University of Auckland - 20 min walk
  • SkyCity Casino - 10 min walk
  • Queen Street Shopping District - 11 min walk

Getting around

  • Auckland Intl. Airport (AKL) - 29 min drive
  • Auckland Britomart Station - 14 min walk
  • Auckland Mt Eden Station - 5 min drive
  • Auckland Remuera Station - 6 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 84 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Valet parking * on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Surfing/boogie boarding nearby
  • Marina on site
  • Spa tub
  • Sauna
Working away
  • 24-hour business centre
  • Conference space
  • Conference space size (feet) - 5380
  • Conference space size (meters) - 500
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2005
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Bathroom emergency pull cord
Languages Spoken
  • Chinese
  • English
  • French
  • German
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Espresso maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 48-inch LED TV
  • Pay movies
  • Satellite TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Fridge
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including reflexology.

Dining

Lava Dining - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

21 Viaduct Cafe - This café specializes in regional cuisine and serves breakfast, brunch, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Sabrage Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Sauna
  • Spa tub

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Surfing/boogie boarding nearby

Sofitel Auckland Viaduct Harbour’s small print

Also known as

  • Sofitel Auckland Viaduct Harbour Hotel
  • Sofitel Viaduct Harbour Hotel Auckland
  • Sofitel Auckland Viaduct Harbour New Zealand
  • Sofitel Auckland Viaduct Harbour Hotel
  • Sofitel Auckland Viaduct Harbour Hotel
  • Sofitel Auckland Viaduct Harbour Auckland
  • Sofitel Auckland Viaduct Harbour Hotel Auckland
  • Sofitel Viaduct Harbour Hotel
  • Sofitel Auckland Viaduct Harbour
  • Sofitel Viaduct Harbour
  • Sofitel Auckland Viaduct Harbour New Zealand
  • Sofitel Viaduct Auckland
  • Sofitel Viaduct Harbour
  • Sofitel Viaduct Harbour Auckland
  • Sofitel Viaduct Harbour Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs NZD 45 per day

Rollaway beds are available for NZD 80.0 per night

Buffet breakfast is offered for an extra charge of NZD 40 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of NZD 42 per person (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sofitel Auckland Viaduct Harbour

  • Does Sofitel Auckland Viaduct Harbour offer free cancellation for a full refund?
    Yes, Sofitel Auckland Viaduct Harbour does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Sofitel Auckland Viaduct Harbour currently open?
    This property is closed from July 1 2020 to October 7 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Sofitel Auckland Viaduct Harbour?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Sofitel Auckland Viaduct Harbour?
    Yes. Valet parking costs NZD 45 per day.
  • Is there a pool at Sofitel Auckland Viaduct Harbour?
    Yes, there's an indoor pool.
  • Are pets allowed at Sofitel Auckland Viaduct Harbour?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Sofitel Auckland Viaduct Harbour?
    You can check in from 2 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM.
  • Are there restaurants at or near Sofitel Auckland Viaduct Harbour?
    Yes, there's an onsite restaurant that serves international cuisine.
  • Is airport shuttle service offered by Sofitel Auckland Viaduct Harbour?
    Yes, an airport shuttle is available. The charge is NZD 42 per person one-way.

Recent reviews

Superb 9.2 From 348 reviews

Fair 4.0
Disappointing.
Unfortunately a very disappointing stay. We expected better for the price.
Melissa, au1 night romance trip
Very good 8.0
Great birthday stay
Really great stay. Had a little issue when we arrived at 2-45 only to be told our room was not ready. Check in is at 2pm so was not happy. Came back at 4pm & they have us a small queen bed room...I booked a king size room. So we had to wait again for a king to be available! I was not happy. Apart from that we had a lovely stay. Staff were friendly. I suggest Dinner in the lava restaurant, it was amazing. Staff went out of their way to make us feel welcome.
Carolyn, au1 night romance trip
Exceptional 10.0
Highly recommended
Really lovely hotel and very nicely located. Will definitely stay there again!
Lesley, au3 night romance trip
Poor 2.0
Don’t eat here!
I always stay here for work when I travel. The service at the restaurant is below standard and the food is the same. I got food poisoning from the cafe and when I made reception aware, they didn’t take responsibility, apologize or simply acknowledge what I was telling them. Pathetic behavior for a hotel.
Elissa, au3 night business trip

Sofitel Auckland Viaduct Harbour

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