My recent stay at this Hilton hotel was extremely disappointing and frustrating.
Check-In Issues:
- Upon arrival, we were given a room with a non-working AC.
- After requesting a new room, we were asked to wait an hour while they attempted to resolve the issue.
- During this time, we were even asked if we could stay in the room overnight despite the broken AC, as there were no other rooms available.
Resolution Delays:
- The clerk at the front desk gave us the runaround, and it wasn't until 11:30 PM that we finally received a new room.
- This resolution was only achieved because a new clerk came on duty, and I had to call Hilton directly and Hotels.com to escalate the issue.
**Misleading Property Description:**
- The hotel is advertised as an ocean view property, but it is actually located next to the freeway, nowhere near the ocean.
Hotel Condition:
- The condition of the hotel is rapidly deteriorating, with visible mold and peeling paint.
Overall, this was one of the worst Hilton experiences I have ever had. I would highly recommend finding a different establishment to stay at.