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All properties in Santiago, Santiago Metropolitan, Chile
1 room, 2 adults

Mandarin Oriental, Santiago

5-star5 stars
Great for families

Good to know

  • Free cots/infant beds
  • Babysitting or childcare (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025, Chile

Luxury hotel with 2 restaurants, near Costanera Center
  • Free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • Babysitting or childcare (surcharge)
    • Children's pool
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Santiago is a beautiful city. Enjoyed every minute. Staff in hotel esp. Nicole and…Oct. 11, 2017
  • Beautiful hotel excellent accomadationsMar. 6, 2020

Mandarin Oriental, Santiago

from A$284
  • Room, 1 King Bed (Club)
  • Room, 2 Single Beds (Club)
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Single Beds
  • Deluxe Room, 1 King Bed
  • Executive Suite, 1 King Bed
  • Executive Suite, 1 King Bed, Terrace
  • Luxury Suite, 1 King Bed (Diplomatic)
  • Luxury Suite, 1 King Bed, Terrace (Diplomatic)
  • Presidential Suite, 1 King Bed
  • Deluxe Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed, Accessible
  • Executive Room, 1 King Bed
  • Executive Room, 2 Queen Beds
  • Executive Room, 1 King Bed

What’s around Mandarin Oriental, Santiago

Landmarks

  • Costanera Center - 37 min walk
  • Parque Arauco Mall - 7 min walk
  • KidZania Santiago - 13 min walk
  • Los Leones Golf Club - 18 min walk
  • Apumanque - 22 min walk
  • Clinica Alemana - 26 min walk
  • Bicentennial Park - 26 min walk
  • Peru Plaza - 27 min walk

Getting around

  • Arturo Merino Benitez Airport (SCL) - 20 min drive
  • Santiago Central Station - 11 min drive
  • Military Academy Station - 18 min walk
  • Alcantara Station - 20 min walk
  • Manquehue Station - 21 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 310 rooms
  • This hotel is arranged over 22 floors

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is noon
  • Express check-out
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets allowed *

  • Up to 11 lbs

Internet

  • WiFi in public areas *

  • WiFi and wired Internet access in rooms *

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking (limited)

  • Electric vehicle charging point

Offsite

  • Area shuttle *

  • Ski shuttle *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
Working away
  • Number of meeting rooms - 11
  • Conference space
  • Conference space size (feet) - 16738
  • Conference space size (meters) - 1555
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1992
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
Languages Spoken
  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Senso - Overlooking the pool and garden, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Matsuri - Overlooking the pool and garden, this theme restaurant specializes in Peruvian cuisine and serves lunch and dinner. Open daily.

Atrium - Onsite lobby lounge. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Fitness classes on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby

Mandarin Oriental, Santiago’s small print

Also known as

  • Grand Hyatt Santiago Hotel
  • Mandarin Oriental, Santiago Hotel
  • Hotel Santiago by Mandarin Oriental
  • Mandarin Oriental, Santiago Santiago
  • Mandarin Oriental, Santiago Hotel Santiago
  • Grand Hyatt Santiago
  • Santiago Grand Hyatt
  • Grand Hyatt Santiago Hotel Santiago
  • Santiago Hyatt
  • Hyatt Santiago
  • Santiago Hyatt
  • Santiago Grand Hyatt

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • The seasonal pool is open from September to March.
  • Parking height restrictions apply.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 48 hours between bookings.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • The national sales tax (19%) may be charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

    Optional extras

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Rollaway beds are available for CLP 39000.0 per night

    Buffet breakfast is offered for an extra charge of CLP 25000 per person (approximately)

    Babysitting/childcare is available for an extra charge

    Pets are allowed for an extra charge of CLP 65000 per pet, per week

    Service animals exempt from fees

    Airport shuttle service is offered for an extra charge of CLP 47000 per vehicle (one-way)

    WiFi is available in guestrooms for CLP 7000 per night (rates may vary)

    WiFi is available in public areas for CLP 7000 per night (rates may vary)

    Wired Internet access is available in guestrooms for CLP 7000 per night (rates may vary)

    Area shuttle and ski shuttle service is offered for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Mandarin Oriental, Santiago

    • Does Mandarin Oriental, Santiago offer free cancellation for a full refund?
      Yes, Mandarin Oriental, Santiago does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is Mandarin Oriental, Santiago currently open?
      This property is closed from March 27 2020 to September 4 2020 (dates subject to change).
    • Is parking offered at Mandarin Oriental, Santiago?
      Yes, there's free self and valet parking. Parking spots may be limited.
    • Is there a pool at Mandarin Oriental, Santiago?
      Yes, there's a seasonal outdoor pool and a children's pool.
    • Are pets allowed at Mandarin Oriental, Santiago?
      Yes, pets are welcome, with a maximum weight of 11 lbs per pet. There's a charge of CLP 65000 per pet, per week. Service animals are exempt from fees.
    • What are the check-in and check-out times at Mandarin Oriental, Santiago?
      You can check in starting at 3:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near Mandarin Oriental, Santiago?
      Yes, there are 2 onsite restaurants.
    • Is airport shuttle service offered by Mandarin Oriental, Santiago?
      Yes, an airport shuttle is available. The charge is CLP 47000 per vehicle one-way.

    Recent reviews

    Superb 9.0 From 109 reviews

    Exceptional 10.0
    Excellent,Elegant,Premium service hotel
    Elegant,first class,spectacular views, premium beds and bathrooms with outstanding food and service especially from Orlando who brought my snack from late night room service. He was delightful.Spectacular room on 15th floor and was not inconvenienced by the renovations. Enjoyed the pool and Club for light supper dining with my family who were my guests. Short walk to fabulous large Shopping Mall.Can't wait to return.
    Barbara, us4 night family trip
    Exceptional 10.0
    The locatioong. The hotel is on alking dustance to great restaurants and downtown. We would definitely stay here again
    GAIL, us1 night trip
    Poor 2.0
    Still not ready
    This hotel is still under construction 18 months after I was last here. It shouldnt be up as a five star hotel. One of three restaurants open. Only six dishes available int he entire hotel, Poor gym services, no water in room
    Jaspar, mx1 night business trip
    Fair 4.0
    Tourist Trip
    Still under major renovation. More areas feel like the old Hyatt than the new Mandarin. May have been the time of my visit but the hotel felt totally empty
    David, us3 night trip
    Very good 8.0
    a little dust...
    Hotel is undergoing a renovation, so there is a lot of dust and noise throughout the day. Still is a wonderful place to stay.
    VIRGINIA, us1 night romance trip
    Very good 8.0
    The Hotel Santiago, as it is also known, is located in a beautiful part of the city, close to retail and restaurants. I've stayed here before, and enjoyed the stay, but right now the hotel is undergoing a major renovation, since it's a Mandarin Oriental, and the noise and dust can be a nuisance.
    VIRGINIA, us2 night romance trip
    Exceptional 10.0
    Clean and elegant hotel. Love the view of the Andes from room window, breathtakingly beautiful!!
    NADINE, gb3 night trip
    Very good 8.0
    Nice hotel; lower than average Mandarin
    Hotel ok, staff was very nice, but hotel not up to Mandarin standards
    us2 night business trip
    Exceptional 10.0
    Had a fantastic stay at Hotel Santiago! The staff were exceptionally helpful and welcoming. we were given a free upgrade to a room with a phenomenal view of the mountains and the city. The hotel looks great and is within walking distance to a huge mall with plenty of restaurant options. Highly recommended!
    kunal, us4 night romance trip
    Good 6.0
    Not a Mandarin hotel yet
    Hotel is under renovations. It is not a Mandarin hotel yet. There was no gym nor spa available.
    MONICA, us1 night business trip

    Mandarin Oriental, Santiago

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