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Conrad Tulum Riviera Maya

5.0 star property
Tulum beachfront hotel with 7 restaurants, spa

Photo gallery for Conrad Tulum Riviera Maya

3 outdoor pools, pool umbrellas, pool loungers
Lobby
Terrace/patio
2 bars/lounges, 3 beach bars, swim-up bar, poolside bar
Lobby
Tucked away near Akumal Beach, Conrad Tulum Riviera Maya is the ultimate luxury retreat for families. Unwind with a refreshing cocktail at one of 3 beach bars or indulge in some pampering at the onsite spa, where you can enjoy a manicure/pedicure and massage. With multiple dining options and helpful staff on hand, this hotel has everything needed to create unforgettable memories.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Connecting rooms available
  • Pool
  • Non-smoking
  • Bar
  • Air conditioning
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 3 beach bars
  • 2 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free children's club
  • 24-hour fitness centre
  • Beach umbrellas
  • Beach towels
  • Pool bar
  • Swim-up bar

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The current price is AU$983
includes taxes & fees
2 Mar - 3 Mar

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Suite, 2 Bedrooms

View from room

Suite, 2 Bedrooms

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Blackout curtains
Pillow-top bed
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ocean View Suite with King Bed

View from room

Ocean View Suite with King Bed

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View

View from room

Room, 2 Queen Beds, View

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View (Ceiba)

View from room

Room, 2 Queen Beds, Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Suite with King Bed

65-inch flat-screen TV with satellite channels, TV, pay films

Tropical View Suite with King Bed

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
  • 99 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Guestroom with King Bed

View from room

Ocean View Guestroom with King Bed

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Pillow-top bed
  • 47 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Partial Ocean View Guestroom w/ 2 Queen Beds

View from room

Partial Ocean View Guestroom w/ 2 Queen Beds

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Pillow-top bed
  • 47 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Guestroom with 2 Queen Beds

View from room

Tropical View Guestroom with 2 Queen Beds

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Pillow-top bed
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (Ceiba)

View from room

Room, 1 King Bed, Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Guestroom with King Bed

View from room

Tropical View Guestroom with King Bed

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Pillow-top bed
  • 47 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View (Ceiba)

Room, 1 King Bed, Partial Ocean View (Ceiba)

Room, 1 King Bed, Partial Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Guestroom with 2 Queen Beds

View from room

Ocean View Guestroom with 2 Queen Beds

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Pillow-top bed
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Ocean View (Ceiba)

View from room

Suite, 1 King Bed, Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Pillow-top bed
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View (Ceiba)

View from room

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Ocean View (Governors Suite)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom, Ocean View (Governors Suite)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Dining table
  • 145 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Guestroom with King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Partial Ocean View Guestroom with King Bed

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Pillow-top bed
  • 47 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Living area

Presidential Suite, 1 Bedroom

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Fridge
  • 186 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Ceiba Tropical View)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed (Ceiba Tropical View)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout curtains
Pillow-top bed
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow-top bed
Blackout curtains
Premium bedding
  • 47 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Sports facility

Hilton Tulum Riviera Maya All-Inclusive Resort

  • Pool
  • Free breakfast
  • Spa
  • Free parking
8.4 out of 10, Very good, (1655)
The price is AU$572
includes taxes & fees
6 Mar - 7 Mar
Hilton Tulum Riviera Maya All-Inclusive Resort
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About the area

Map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774

What's nearby

  • Dolphinaris Tulum - 19 min walk
  • Riviera Maya Golf Club - 5 min drive
  • Xcacel Beach - 6 min drive
  • Akumal Beach - 8 min drive
  • Xel-Há Park - 9 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 68 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 75 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 28.4 miles/45.7 km

Restaurants

  • ‪Restaurant Kukulkan - ‬4 min drive
  • ‪Restaurante Yucatan - ‬4 min drive
  • ‪Restaurante Arlequin - ‬5 min drive
  • ‪Vela Sur - ‬20 min walk
  • ‪Piscis snack bar - ‬5 min drive

About this property

Conrad Tulum Riviera Maya

Conrad Tulum Riviera Maya offers a private beach where you can enjoy the shade from a beach umbrella, plus you'll be within a 10-minute drive of Akumal Beach and Xel-Há Park. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and manicures and pedicures. Maratea - Mediterranean, one of 7 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 3 beach bars, a free kid's club and a poolside bar. The helpful staff and overall property condition get good marks from fellow travellers.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 349 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • No cots (infant beds)
    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered on-site valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 7 restaurants
  • 2 bars/lounges
  • 3 beach bars
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Supervised childcare (surcharge)

What to do

  • On a private beach
  • Fitness classes
  • Yoga classes
  • Shopping
  • Pool table
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snorkelling nearby

Working away

  • 2 meeting rooms
  • Computer station
  • Conference centre (50000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Bike hire
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 11 buildings/towers
  • Built in 2021
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness centre
  • 3 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible spa
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 89
  • Wheelchairs available on site
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Visual fire alarm
  • Lever door handles
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • MP3 docking station
  • 65-inch flat-screen TV
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker

Sleep well

  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Private plunge pool
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Mobile key entry
  • Restaurant dining guide

Special features

Spa

The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Dining

Maratea - Mediterranean – This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Autor - Mexican – Overlooking the ocean, this fine-dining restaurant specialises in local and international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Kengai - Asian – Overlooking the ocean, this fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Ukai - Japanese – Overlooking the ocean, this sushi bar specialises in sushi and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Ultramar – This bar serves breakfast, lunch and light fare. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveller Hot List.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Fees & policies

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Frequently asked questions

Does Conrad Tulum Riviera Maya offer free cancellation for a full refund?

Yes, Conrad Tulum Riviera Maya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Conrad Tulum Riviera Maya?

Yes, there are 3 outdoor pools.

Are pets allowed at Conrad Tulum Riviera Maya?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Conrad Tulum Riviera Maya?

Yes, there's free valet parking.

What are the check-in and check-out times at Conrad Tulum Riviera Maya?

You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.

What is there to do at Conrad Tulum Riviera Maya and nearby?

Have fun with nearby activities such as hiking, kayaking and snorkelling. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Conrad Tulum Riviera Maya also has 3 beach bars and a private beach, as well as private plunge pools and a 24-hour fitness centre.

Are there restaurants at or near Conrad Tulum Riviera Maya?

Yes, there are 7 on-site restaurants, featuring al fresco dining, local and international cuisine and ocean views.

Does Conrad Tulum Riviera Maya have any outdoor private spaces?

Yes, every room features a private plunge pool and a furnished balcony or patio.

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Conrad Tulum Riviera Maya Reviews

Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Can't wait to come back
It was perfect - and the staff was warm and wonderful
3-night trip

8/10 Very good

Place was great… never had a any hot water in rooms or jacuzzis…
Stewart, 2-night trip

8/10 Very good

Beautiful resort
Diana, 3-night trip

8/10 Very good

Overall good but not great
Grounds could be free of trash Dipping pool was unclean Garden view was mostly cut and dried branches, garden trash Staff was good but not great
Bryan, 4-night trip

10/10 Exceptional

Second stay at the property and it was excellent!
Angela K, 4-night trip

10/10 Exceptional

Excellent property and wonderful staff!
Angela, 1-night trip

10/10 Exceptional

Amazing property and very attentive staff
Jordan, 3-night trip

10/10 Exceptional

Beautiful loved it
Norlan, 4-night trip

10/10 Exceptional

Great place!
Jacqueline, 3-night trip

10/10 Exceptional

Such an amazing resort with super friendly staff!
Jennifer, 4-night trip

10/10 Exceptional

Beautiful 5 star resort. Just be prepared to drop another 1-2k on dining if going with family.
Andre T, 6-night trip

10/10 Exceptional

This was a beautiful property and would definitely visit again.
Ge-Ann, 3-night trip

10/10 Exceptional

If I can describe this property in one word, it will be “Majestic” everything about this location is amazing. Next time I’m in Tulum, I’ll be sure to return to this location.
Yamile, 3-night trip

10/10 Exceptional

The staff was wonderful and friendly. A good mix of food options. And the resort was beautiful. The design of resort is perfect for pictures.
Ariel, 3-night trip

10/10 Exceptional

Everything was beyond my expectations!!! Luxurious and impeccable!
ebel, 5-night trip

10/10 Exceptional

Outstanding all around
Christopher, 4-night trip

10/10 Exceptional

Beautiful property and they offered vegan options. Also, it was very romantic for our honeymoon. However, I love all inclusive resorts. They food and drink may add up quickly.
Lakisha, 2-night trip

10/10 Exceptional

The hotel was beautiful, and the staff was amazing!!!
Clarissa, 5-night trip

8/10 Very good

Property was beautiful & super clean!!! Very well kept & staff was super friendly! From the food by the pool to the one in charge of the kids club!Food was ok, I think they need more options. However the entertainment wasn't good!! They need to put music that will appeal to everyone, not what was playing! Also it should be all inclusive, place was pretty pricey & then the food & drinks adds up to a pretty penny!
MARIBEL, 8-night trip

10/10 Exceptional

The nicest hotel in Tulum
Fakhteh, 3-night trip

10/10 Exceptional

Booked our babymoon here and everything was perfect. Very clean property, attentive staff and great food. Will definitely come back!
Adina, 7-night trip

10/10 Exceptional

Absolutely stunning location facilities rooms environment food everything was amazing.
Wendy, 5-night trip

10/10 Exceptional

This place is great, the service and the food especially ,we will definitely come back
Luz, 6-night trip

10/10 Exceptional

Amazing experience
Absolutely amazing. Top notch service.
4-night trip

10/10 Exceptional

Excellent service and food. I was extremely impressed with our stay
Stryker, 4-night trip