Best Western Empire Elysees

We stayed here for 4 night from 16 June. The first morning we went to breakfast at 7.30 and there was plenty to chose from. The second morning we didn't go to breakfast until 9.30 and there was hardly any food left. Not only that, we couldn't find anywhere to sit because the tables were full of dirty dishes that the staff hadn't cleared. On our last night at the hotel, the complete ceiling collapsed in the restaurant (where buffet breakfast is served) and we had to be evacuated from the hotel. The Fire Brigade had to check out the hotel to ascertain if it was safe for us to return. 4 rooms were deemed unsafe, rooms 10, 11, 12 and 13. Luckily we were in room 14. We were finally allowed back in to the hotel at 2.30am but no one from the hotel gave us any information, the police dealt with us. We didn't receive an apology from the hotel management, and when we checked out, no offer was made to compensate us for the loss of our buffet breakfast which was included in the price we paid. We found the restaurant staff quite rude and surly and even though our room was very nice, the rest of the hotel is tired and dingy.

Pleasantly surprised at this hotel. Our room was recently renovated, or at least appeared to have been as it looks newer and fresher than the pictures provided. There was some work being done so perhaps a renovation is ongoing. The breakfast was decent, but not expansive - eggs, bacon, sausage, cold cuts, cereal and breads/pastries. What we really enjoyed was the location. It is a five minute walk from the Arc De Triumphe and close to two metro stations - Ternes and Charles De Gaulle - Etoile. There a wide variety of cafes and restaurants in the area to suit all types of appetites, including a Burger King, McDonalds, and Starbucks if you need a taste of American fast food and coffee. Also very close to the Eiffel Tower and Louvre. We walked from the Eiffel Tower back to the hotel in around 30 minutes. Will most definitely book this hotel again on my next trip to Paris. Only drawback as the wifi seemed a bit spotty.

Stayed here for one night on a business trip. Was a bit worried when I first arrived as its not much to look at from the outside and there was major refurb work going on in the lobby. However, the guy on reception was great and my room was very good. I stayed on the 6th floor and the room I had was a little snug. The bed was very big and comfortable, but there wasn't a great deal of floor space around it. Bathroom was fab! Very spacious & beautifully laid out. Breakfast is nothing special, but perfectly ok. All of the staff were very pleasant to talk to.

I stayed at this hotel for 3 nights with my 2 children. Overall the staff at the hotel were helpful but not friendly. The room had some quality furnishings & was very comfortable. The shower looked excellent but could not be used as it was twisted such that when it was switched on water flooded the bathroom & part of the hallway. The kitchen staff were silent, never spoke even if you asked for help. The walks between rooms were very thin, I was woken twice at 3am by noisy neighbours. Overall an ok hotel but we won’t be back again

The Location was EXCELLENT! I loved everything about this hotel. The breakfast, my room and the staff. The staff was very kind. I arrived very late at the hotel and still my checking went very smoothly. Easy access to popular sites by either uber, taxi, metro or by foot. Various and excellent choices of restaurants nearby. Champs Elysees near is the cherry on the cake. I would return and highly recommend this hotel. Best Western Empire Elysees contributed to the overall success of my stay in Paris. A million thanks! Super Duper satisfied customer.