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All properties in Puerto Aventuras, Quintana Roo, Mexico
1 room, 2 adults

Dreams Puerto Aventuras Resort & Spa

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
Km 269.5 Carretera Chetumal, Puerto Aventuras, QROO, 77750, Mexico

Upscale beachfront resort with spa, near Puerto Aventuras Marina
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. Find out more

  • The bartenders were great especially Filipe, always friendly and happy. The entertainment…Mar. 26, 2020
  • Everything was absolutely wonderful. I have stayed at Catalonia, Hard Rock, and Omni and…Mar. 15, 2020

Dreams Puerto Aventuras Resort & Spa

from A$219
  • Deluxe Room, 1 King Bed, Garden View
  • Family Room, Garden View
  • Deluxe Room, 1 King Bed, Pool View
  • Family Room, Ocean View
  • Deluxe Room, 1 King Bed, Ocean View
  • Preferred Club Ocean View King Bed
  • Deal of the Day - All Inclusive
  • Deluxe Double Room, 2 Double Beds, Pool View
  • Deluxe Double Room, 2 Double Beds, Ocean View
  • Preferred Club Ocean View Two Double
  • Deluxe, Two Double Beds
  • Deluxe Dolphin View King
  • Deluxe Suite, One King Bed
  • Preferred Club Dolphin View Double
  • Honeymoon Hot Tub Dolphin View King
  • Breakfast Plan Deluxe Garden View King
  • Breakfast Plan Deluxe Pool View King
  • Breakfast Plan Deluxe Pool View Double
  • Breakfast Plan Deluxe Ocean View Double

What’s around Dreams Puerto Aventuras Resort & Spa

Landmarks

  • On a private beach
  • Puerto Aventuras Marina - 10 min walk
  • Puerto Aventuras Golf Club - 17 min walk
  • Xplor Theme Park - 10.5 mi / 16.9 km
  • Xcaret Eco Theme Park - 10.9 mi / 17.6 km
  • Akumal Ecological Center - 12.6 mi / 20.2 km
  • Xel-Há Park - 18.3 mi / 29.5 km
  • Tulum Mayan Ruins - 26.9 mi / 43.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 73 min drive

At a glance

Key facts

Hotel size

  • This hotel has 305 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club (ages 3 - 12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • 6 restaurants
  • Bar/lounge
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Basketball on site
  • Free bicycles on site
  • Miniature golf on site
  • Kayaking on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkelling on site
  • Volleyball on site
  • Windsurfing on site
  • Golfing nearby
  • Parasailing nearby
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1646
  • Conference space size (meters) - 153
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Year Built – 1989
  • Lift
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Dreams Puerto Aventuras Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language

Kids' club
  • Supervised activities for children between 3 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Spa

Dream Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Basketball on site
  • Free bicycles on site
  • Miniature golf on site
  • Kayaking on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkelling on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Golfing nearby
  • Parasailing nearby

Dreams Puerto Aventuras Resort & Spa’s small print

Also known as

  • Dreams Puerto Aventuras Resort All Inclusive
  • Puerto Aventuras Resort
  • Dreams Hotel Puerto Aventuras
  • Dreams Puerto Aventuras Hotel Puerto Aventuras
  • Sunscape Puerto Adventuras
  • Sunscape Puerto Aventuras Riviera
  • Dreams Puerto Aventuras Resort Spa All Inclusive
  • Dreams Puerto Aventuras
  • Dreams Puerto Aventuras & Spa
  • Dreams Puerto Aventuras Resort Spa
  • Dreams Puerto Aventuras Resort & Spa Resort
  • Dreams Puerto Aventuras Resort Spa All Inclusive
  • Dreams Hotel Puerto Aventuras
  • Dreams Puerto Aventuras Resort & Spa Puerto Aventuras
  • Dreams Puerto Aventuras Resort Spa Optional All Inclusive
  • Dreams Puerto Aventuras Resort & Spa Resort Puerto Aventuras
  • Dreams Resort Puerto Aventuras
  • Dreams Puerto Aventuras Hotel Puerto Aventuras
  • Sunscape Puerto Adventuras
  • Dreams Puerto Aventuras All Inclusive
  • Dreams Puerto Aventuras Resort Spa All Inclusive
  • Puerto Aventuras Dreams

Policies

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Dreams Puerto Aventuras Resort & Spa

  • Does Dreams Puerto Aventuras Resort & Spa offer free cancellation for a full refund?
    Yes, Dreams Puerto Aventuras Resort & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Dreams Puerto Aventuras Resort & Spa currently open?
    This property is closed from March 27 2020 to September 30 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Dreams Puerto Aventuras Resort & Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Dreams Puerto Aventuras Resort & Spa?
    Yes, there's free self parking.
  • Is there a pool at Dreams Puerto Aventuras Resort & Spa?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Dreams Puerto Aventuras Resort & Spa?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Dreams Puerto Aventuras Resort & Spa?
    You can check in from 3:00 PM to midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Dreams Puerto Aventuras Resort & Spa?
    Yes, there are 6 onsite restaurants. Nearby restaurants include Ristorante Massimo (7-min walk), Makito (7-min walk), and Papacito (7-min walk).
  • What is there to do near Dreams Puerto Aventuras Resort & Spa?
    Recommended spots to visit include Puerto Aventuras Marina (10-min walk) and Puerto Aventuras Golf Club (0.9 mi), along with Xplor Theme Park (10.5 mi) and Xcaret Eco Theme Park (10.9 mi).

Recent reviews

Good 7.4 From 235 reviews

Exceptional 10.0
The staff at this place are AMAZING. If I was to ever return it would be solely based on the wonderful staff at this resort. Polite, friendly, it was like no one had a bad day.
ca7 night trip with friends
Very good 8.0
A lot of activities in and around the resort. The staff was very friendly. Not much of a nightlife and not much beachfront access
ca7 night trip with friends
Exceptional 10.0
Older resort, however the staff kept the resort spotless and well maintained. Food was fantastic. Service was great. Smaller resort so you don’t spend half an hour walking to the pool or beach which was great. Safe gated community. Lots of activities for everyone. Only two areas they could improve, the rooms are dark. Only one lamp in the room. If you wanted to stay in your room and read the lack of lighting would make it difficult. Second issue there are many birds on the resort. The birds are very opportunistic and will swoop down and take food. I’ve stayed at other resorts that limit the food outside to cut down on the bird issue which works. Although eating outside at this resort is charming. I’ve also stayed at a resort that brought in a bird handler with a trained falcon that would patrol the resort two times a week. It was an interesting thing to see, almost another activity at the resort to watch the handler and bird work together. That was highly effective in keeping the birds away from the resort. Staff were very helpful with anything that you asked for or about. All the staff worked very hard to ensure our stay was fabulous. Great resort.
Randy, ca7 night family trip
Good 6.0
The quality of the food was not good Staff where excellent Service was good
ca9 night trip
Very good 8.0
The staff was very friendly, helpful, and professional. Food quality ranged from good to outstanding.
gvboi, us5 night trip with friends
Very good 8.0
Overall the property is beautiful! The grounds and public areas are very well maintained. Food was excellent and service was amazing. The only negative issue was rooms. Rooms are dated and seriously in need of more than a paint job. Air conditioning ventilation was horrific. The odors coming out of it were terrible. Room and bedding felt moist despite keeping blinds closed as instructed. House keeping need pay more attention to cleaning details such as door and doorknobs. Ours were sticky and filthy. I bought cleaning wipes to clean door handles,light switches and area around door handles and they were black with filth. Glass out on terrace covered in sticky fingerprints. Besides the room everything was amazing! The beach area had plenty of chairs and the entertainment staff went out of their way to make sure everyone enjoys their stay by offering fun activities.
caissea, us3 night family trip
Good 6.0
Wi fi service was excellent. Staff were excellent. We weren't happy with the beach area. The food was okay.
ca11 night romance trip
Poor 2.0
The toilet was broken... we were told we are not supposed to flush toilet paper down and to throw it in the basket in the bathroom. This caused the bathroom to smell. The lamp next to the bed was broken and wire was frayed. The A/C did not work 3 of the 4 nights we were there. Many complaints were made to the front desk and each time they said someone would come look at it. Each time they would say it was fixed it and it clearly was not.
us4 night family trip
Very good 8.0
Beach is perfect. Shallow, good access, lots of chairs. Protected.
ca3 night romance trip
Good 6.0
Food was mediocre. Our room smelled so musty. Lacked in restocking of towels. Bars were always running out of top self liquor during the day and wouldn’t get anymore. Good activities. Nice pool. Nice staff.
Hanna, us5 night family trip

Dreams Puerto Aventuras Resort & Spa

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