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Royal Hideaway Playacar All Inclusive - Adults only

4.5 star property
Adults-only beachfront hotel with spa, near Playa del Carmen Main Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Royal Hideaway Playacar All Inclusive - Adults only

Outdoor pool
On the beach, white sand, beach cabanas, beach umbrellas
Aerial view
6 restaurants, breakfast, lunch, dinner served; Spanish cuisine
On the beach, white sand, beach cabanas, beach umbrellas
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • 2 outdoor tennis courts
  • Health club
  • Beach umbrellas
  • Beach cabanas
  • Beach towels
  • Beach bar
  • 24-hour room service
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Television
  • Garden
  • Terrace
The price is AU$571
includes taxes & fees
28 Nov - 29 Nov

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Luxury Room (Royal View)

Luxury Room (Royal View)

Luxury Room (Royal View)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Fan
Private bathroom
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room

Luxury Room

Luxury Room

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Fan
Private bathroom
Bathrobes
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Relax Pool)

Luxury Room (Relax Pool)

Luxury Room (Relax Pool)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Fan
Private bathroom
Bathrobes
  • 50 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room (Sunrise)

Luxury Room (Sunrise)

Luxury Room (Sunrise)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Fan
Private bathroom
Bathrobes
  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

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includes taxes & fees
26 Nov - 27 Nov
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About the area

Map
Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 17 min walk - 1.5 km
  • Playacar Golf Club - 2 min drive - 0.9 km
  • Playa del Carmen Maritime Terminal - 5 min drive - 2.4 km
  • Playa del Carmen Main Beach - 9 min drive - 2.7 km
  • Xcaret Eco Theme Park - 14 min drive - 8.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 55 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.8 km

Restaurants

  • ‪Rosa Roja - ‬7 min walk
  • ‪RIU Yucatan - ‬11 min walk
  • ‪Occidental Allegro - ‬3 min walk
  • ‪Pool Bar - ‬7 min walk
  • ‪Don Rafael - ‬8 min walk

About this property

Royal Hideaway Playacar All Inclusive - Adults only

At Royal Hideaway Playacar All Inclusive - Adults only, you can spend time at the beach enjoying cabanas, beach umbrellas and volleyball, plus you'll only be a five-minute drive from Playacar Golf Club. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and manicures and pedicures. Ventanas, one of 6 restaurants, serves Spanish cuisine and is open for dinner. Other highlights at this luxurious hotel include 3 bars/lounges, a beach bar and a health club. The pool and helpful staff get great marks from fellow travellers.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Sailing
Snorkelling
Surfing/body boarding

Land activities

Fitness facilities
Football
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

At a glance

Hotel size

  • 200 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 10:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (17 years old and younger) are not allowed
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • 6 restaurants
  • 3 bars/lounges
  • Beach bar
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Tennis lessons
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Pool table
  • Golfing nearby

Working away

  • Business centre
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Wedding services
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas

Facilities

  • Built in 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Mosquito nets
  • Health club
  • 18 holes of golf
  • An outdoor pool
  • Arcade/games room
  • Full-service spa
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Reception hall
  • Traditional architecture

Accessibility

  • Wheelchair-accessible parking

Room amenities

Be entertained

  • LCD television

Home comfort

  • Air conditioning
  • Fan
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers

Sleep well

  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is open daily.

Dining

Ventanas – This restaurant specialises in Spanish cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Spices – This diner specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Palazzo – This diner specialises in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Azia Avant Thai – This diner specialises in Thai cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Grill – On-site steakhouse. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Sanitation services: USD 2.00 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The restaurants at this property enforce a formal dress code.

Also known as

Hideaway Playacar
Playacar Hideaway
Playacar Royal Hideaway
Royal Hideaway
Royal Hideaway All Inclusive
Royal Hideaway Playacar
Royal Hideaway Playacar All Inclusive
Royal Playacar
Royal Playacar Hideaway
Occidental Royal Hideaway
Royal Hideaway Mexico
Royal Hideaway Playa Del Carmen
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
Royal Hideaway Playacar Adults Playa del Carmen
Royal Hideaway Playacar Adults
Royal Hideaway Playacar Resort All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults Hotel
Royal Hideaway Playacar Resort All Inclusive Adults only
Royal Hideaway Playacar All Inclusive Adults
Royal Hideaway All Inclusive Adults
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway Playacar All Inclusive - Adults only Hotel
Royal Hideaway Playacar All Inclusive Adults only
Royal Hideaway All Inclusive Adults All-inclusive property
Royal Hideaway Playacar All Inclusive
Royal Hideaway Playacar Resort All Inclusive Adults only

Frequently asked questions

Does Royal Hideaway Playacar All Inclusive - Adults only offer free cancellation for a full refund?
Yes, Royal Hideaway Playacar All Inclusive - Adults only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Royal Hideaway Playacar All Inclusive - Adults only?
Yes, there's an outdoor pool.
Are pets allowed at Royal Hideaway Playacar All Inclusive - Adults only?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Royal Hideaway Playacar All Inclusive - Adults only?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Royal Hideaway Playacar All Inclusive - Adults only?
Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Check-out time is noon.
Is there an on-site casino at Royal Hideaway Playacar All Inclusive - Adults only?
No, this hotel doesn't have a casino, but Riviera Gran Casino (5-min drive) is nearby.
What is there to do at Royal Hideaway Playacar All Inclusive - Adults only and nearby?
Have fun with on-site activities such as volleyball, and improve your game on the tennis courts. Additional recreation on-site includes fitness classes, basketball and volleyball. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Royal Hideaway Playacar All Inclusive - Adults only also has 3 bars, a health club and beach cabanas, as well as an arcade and a garden.
Are there restaurants at or near Royal Hideaway Playacar All Inclusive - Adults only?
Yes, there are 6 on-site restaurants, featuring Spanish cuisine.
Does Royal Hideaway Playacar All Inclusive - Adults only have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Royal Hideaway Playacar All Inclusive - Adults only like?
Royal Hideaway Playacar All Inclusive - Adults only is a short 17-minute walk from Playacar Beach and 17 minutes' walk from Xaman Ha Aviary. Travellers say that the hotel is in a great location.

Royal Hideaway Playacar All Inclusive - Adults only Reviews

Reviews

8.6

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Fair

Vicky, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Love this property is quiet great food great staff, specially pool staff Mr. G and Luis, are the best, they care about everyone and they are very attentive. Dinners are amazing I wish they had a bigger gym, but i manage with the space.
Barbara, 6-night trip
Verified Expedia guest review

10/10 Exceptional

My wife and I have been to some really great all-inclusive spots. We chose to celebrate our 15y wedding anniversary here, and I would give it a BETTER THAN EXCELLENT Rating across the board. We searched for even one complaint and couldn’t even come up with anything. From location to food to staff to pools to rooms and even pillows. Our experience was flawless. Did I mention the staff! Attention to personal detail is a top priority here. Thanks everyone! Especially Roberto!🙌
Christian, 9-night romance trip
Verified Expedia guest review

10/10 Exceptional

Silvia, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Catherine, 2-night trip
Verified Expedia guest review

8/10 Very good

Staff is very friendly and willing to help. Food was good! I would only say that the beds and pillows need to be new they were very used and almost uncomfortable. But everything was clean and beautiful
Konstantina, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Would visit again, would recommend to family and friends and you. Royal Hideaway Playacar has a well established culture of care. A great place to be while on the Yucatán Peninsula. If you want to get away and relax, this is one of the good ones. Great variety of plants and animals on site. Multiple dining options, theater dining, activities… quiet. Playacar.
Erick, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Roberto Guerra our concierge was always available when needed
Jerome, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jasmine, 5-night trip
Verified Expedia guest review

2/10 Poor

Let’s start off me and my wife booked the hotel because we read the reviews. Everything was five star excellent reviews. I would like to give this hotel one star review and I will explain why. I don’t know how Nobody mention that the AC not working at the lobby or at the room! With over 35 degrees It is terrible. The food is not good.!! The hotel is very old full of mold and smells bad. We checked in and checked out after two hours. Had to book a different hotel. This hotel not for young people. (25-45) I hope I helped the next person who see this review.
Roee, 4-night romance trip
Verified Expedia guest review

2/10 Poor

You can tell at one point this use to be a nice resort. They have let this place really go down. The rooms are fair at best. On the first day I didn’t have water in my room. Then when they got it back on it was brown. The staff is not helpful at all. The reservation system for dinner is not convenient at all and since they don’t have buffet for dinner, you can actually go without if you don’t schedule reservations a day or so in advance… you can get room service 24/7 however it is a very minimal menu. I would not recommend this resort, ever. There are way better options for the same price in Cancun and the surrounding areas.
Cheryl Lynn, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

My husband and I came here for our honeymoon and we loved it! The staff are all really nice and helpful, and Isidro was a great concierge. The food and drinks were also amazing. We had a great time!
Anna, 10-night romance trip
Verified Expedia guest review

10/10 Exceptional

The best service that’s way l love royal hideaway
Andres, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I stayed here for 6 days the beach is beautiful there was no sea weed during my stay the food is a 10 out of 10 also there is so many excursion options to sign up for through the hotel. The rooms temperature does stay around 75 for me I was fine but if you are not used to the heat I would recommend bringing a fan but I will for sure be coming back to this resort! Also I loved that they cleaned my room twice a day.
Rebekah, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

If you are looking for an all inclusive adults only resort where you can rest, relax, and rejuvenate the Royal Hideaway is the resort for you! EXCELLENT food, superior service from ALL staff, great pool and beach access.
Tonya Kae, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Rebecca, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Tanya, 7-night trip
Verified Travelocity guest review

10/10 Exceptional

Such a beautiful property! A little dated but still gorgeous. Everyone is very nice and friendly. Our concierge Susel Sanchez was amazing! She scheduled all our excursion’s and was very helpful. Anything we needed she was on it! The only thing I didn’t like was the reservations for dinner. I would have liked it to be more flexible for dinner.
Tanya, 7-night romance trip
Verified Travelocity guest review

10/10 Exceptional

If you are looking for great food, exemplary service and fun in the sun this is the place for you. My wife and I celebrated our 25th anniversary, and the 15th of some friends we planned to meet there. Great time. I want to specifically say that our concierge, Mario, should be a customer service trainer. He went above and beyond everyday for us. In our opinion he is the reason we had such a great time. Whatever they are paying him is not enough.
Dean, 7-night family trip
Verified Expedia guest review

8/10 Very good

Eric, 7-night trip
Verified Expedia guest review

6/10 Good

Sabah, 5-night trip
Verified Expedia guest review

6/10 Good

La verdad que el hotel y el staff 10 puntos. Lo único tuvimos la mala suerte de pasar un huracán, entonces de las 4 noches que nos quedamos, disfrutamos solo 2. Cerraron todo, restaurantes, no había alcohol, no había actividades. Pero bueno mala suerte. Pague caro esperando hacer muchísimas cosas, y no, 2 de los días comimos fideos, otro hamburguesa y hot dog. Esperaba más, entiendo que hubo un huracán pero no sentí que fue más que una fuerte tormenta.
Ailen, 4-night trip
Verified Expedia guest review

8/10 Very good

The good first, staff was friendly and attentive. Food was delicious, specially La Ventana Restaurante. Hotel is beautiful, pools were cleaned daily, seaweed was also removed frequently to keep the beach area impeccable and smell free. Now the down side… Room service was extremely slow, several times me requested ice, this took them at least 1/2 an hour each time. Same thing with beverages (beer nothing fancy). In addition the hotel is only equipped with an umbrella per room, or that is what we were told. When we are under tropical storm conditions that is unacceptable. It was a monsoon! It made it extremely difficult to make it to the restaurants without getting soaked. This is the first hotel that didn’t provide us with umbrellas for both of us. In addition the hotel couldn’t break a bill ever! So in some occasions the staff was affected because we couldn’t break a bill to tip them. This made it hard and kind of embarrassing for us. The hotel is located in Playacar which is a very exclusive area, but if you wanted to go into 5th street (where the action is) you will definitely had to take a cab. I must say that finding a cab was easily managed by the hotel staff. Hope this helps
Cynthia Camacho, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

All the staff was amazing. And I loved our concierge. His name is Ricky and he was such a help. This resort felt like home.
Adrianna, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

We absolutely loved Royal Hideaway! It was beautiful, quiet, and relaxing! The staff was like family! They were so helpful, sweet and kind! We thought of them as family! We met the most awesome people, and many of them were return customers! We will definitely go back!
Toni, 6-night trip
Verified Expedia guest review