Hotel Riu Palace Mexico - All Inclusive

4.0 star property
All-inclusive beachfront property with spa, near Playa del Carmen Main Beach

Photo gallery for Hotel Riu Palace Mexico - All Inclusive

Fountain
Reception
On the beach, white sand, sun-loungers, beach towels
6 restaurants, breakfast, dinner served; Italian cuisine
Minibar, in-room safe, blackout curtains, iron/ironing board
Located near Quinta Avenida, Hotel Riu Palace Mexico - All Inclusive offers a luxurious retreat with a free breakfast buffet, swim-up bar, and poolside bar. Enjoy the white sand beach with sun loungers and massages or indulge in Italian cuisine at one of 6 on-site restaurants. Fitness classes are available at the health club or take advantage of sailing, snorkeling, windsurfing activities; guest reviews rave about the beach locale and helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free breakfast
  • Bar
  • Pool
  • Spa
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 6 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Health club
  • Sauna
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Hot tub

Feel at home (6)

  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private bathroom
  • Separate bath and shower
  • Living room
The current price is AU$430
includes taxes & fees
20 Aug - 21 Aug

Room options

Available filters for rooms
Showing 32 of 32 rooms

Suite (C)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

Suite, Jetted Tub (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bath and shower
Hairdryer
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (Superior (U))

8.0 out of 10
Very good
(14 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

Suite (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

Suite (U)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior (L))

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (L)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 47 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub (U)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bath and shower
Hairdryer
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

8.6 out of 10
Excellent
(77 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 47 sq m
  • Sleeps 2
  • 2 Double Beds

Suite, Jetted Tub (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • 47 sq m
  • Sleeps 2
  • 2 Double Beds

Junior Suite (Superior (E))

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite (Superior | B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Garden View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

Junior Suite (Superior, B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

Junior Suite (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

Junior Suite (C)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed

Suite Junior with Garden View

  • Sleeps 4
  • 2 Double Beds

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

Suite Deluxe

  • Sleeps 3
  • 2 Double Beds

Room Superior

  • Sleeps 4
  • 2 Double Beds

Suite Deluxe

  • Sleeps 3
  • 2 Double Beds

Similar properties

Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

About the area

Map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Golf Club - 8 min walk - 0.7 km
  • Playacar Beach - 10 min walk - 0.8 km
  • Quinta Avenida - 4 min drive - 3.2 km
  • Playa del Carmen Main Beach - 5 min drive - 3.9 km
  • Xcaret Eco Theme Park - 9 min drive - 8.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 52 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/20 km

Restaurants

  • ‪Rosa Roja - ‬1 min walk
  • ‪RIU Yucatan - ‬4 min walk
  • ‪Occidental Allegro - ‬7 min walk
  • ‪Wyndham Pool Bar - ‬5 min walk
  • ‪Miyagi - ‬3 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

At Hotel Riu Palace Mexico - All Inclusive, you can hit the beach to get a beach massage or relax on a sunlounger, plus you'll be within a 10-minute walk of Playacar Beach. 4 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Don Julian, one of 6 restaurants, serves breakfast and dinner. Other highlights at this all-inclusive property include 4 bars/lounges, a free kid's club and a poolside bar. The helpful staff and beach location get great marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to off-site nightclubs
On-site live performances

Languages

English, French, German, Italian, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 434 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)
    • Free children's club

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free uncovered on-site self-parking

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 6 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Free children's club
  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Volleyball
  • Kayaking
  • Sailing
  • Personal watercraft (motorised)
  • Snorkelling
  • Surfing/body boarding
  • Windsurfing
  • Shopping
  • Pool table
  • Free use of nearby fitness centre
  • Golfing nearby
  • Scuba-diving nearby

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike on-site
  • Beach sunloungers
  • Beach towels
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • 4 outdoor pools
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • 100% renewable energy
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Art Deco architecture

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Closed-captioned TV

ROOM

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate living room

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

STAR_OUTLINE

Special features

Spa

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Dining

Don Julian – This buffet restaurant serves breakfast and dinner.
La Dolce Vita – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
La Bodega – This restaurant specialises in Mexican cuisine. Open daily.
Miyagi – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Krystal – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.

MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

HELP_OUTLINE

Frequently asked questions

Does Hotel Riu Palace Mexico - All Inclusive offer free cancellation for a full refund?

Yes, Hotel Riu Palace Mexico - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Riu Palace Mexico - All Inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Hotel Riu Palace Mexico - All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Riu Palace Mexico - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Riu Palace Mexico - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon.

Is there an on-site casino at Hotel Riu Palace Mexico - All Inclusive?

No, this property doesn't have a casino, but Riviera Gran Casino (6-min drive) is nearby.

What is there to do at Hotel Riu Palace Mexico - All Inclusive and nearby?

Have fun with on-site activities such as kayaking, sailing and windsurfing and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 4 outdoor swimming pools. Hotel Riu Palace Mexico - All Inclusive also has 4 bars and a sauna, as well as a health club and a garden.

Are there restaurants at or near Hotel Riu Palace Mexico - All Inclusive?

Yes, there are 6 on-site restaurants, featuring Italian cuisine.

Does Hotel Riu Palace Mexico - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Riu Palace Mexico - All Inclusive like?

Hotel Riu Palace Mexico - All Inclusive is a short 8-minute walk from Playacar Beach and 15 minutes' walk from Mayan Ruins of Playacar.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Food
Service staff
Room
Beach
Entertainment
Buffets
Restaurant
Location
Drinks
Family friendly

What guests liked

  • The beach was consistently described as beautiful, clean, and spacious with many amenities and activities. (73 reviews)
  • The restaurants offered superb food, great service, and a variety of options, including buffets and customized dining experiences. (11 reviews)
  • The all-inclusive experience offered good food, a well-stocked mini bar, and excellent value for the price. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Friendy staff Great lobby bar Access to all specialty restaurants without making reservations
Gorjana, 7-night trip

10/10 Exceptional

Best all inclusive I've been with my family, by far.
Carlos, 5-night trip

10/10 Exceptional

Great all inclusive for the price
Jesus Daniel, 5-night trip

10/10 Exceptional

Amazing place beautiful area and great service and entertainment! Food is amazing as well!
Juan C, 5-night trip

10/10 Exceptional

Hotel is beautiful and very enjoyable.
Ana Gabriela, 5-night trip

10/10 Exceptional

We loved everything about our trip!
Jamie, 4-night trip

10/10 Exceptional

Staff was very helpful with everything on the property.
Marie Lourde, 4-night trip

10/10 Exceptional

Everything was great.All employees are very helpfull and friendly. Food choices and entertainment are great.I would highly recomend this resort.
Adisa, 5-night trip

10/10 Exceptional

Nice property
Khiem, 5-night trip

10/10 Exceptional

Dining options were so on point, and the hours for some of the snack, dessert and drink options were great.. lobby area was very clean and entertainment was so nice and wide opened promenade area — overall a great place to stay
Leshanea, 3-night trip

10/10 Exceptional

Staff was amazing. Property was very well kept and amazing location. Food was excellent. Really happy with my stay.
IRINA, 4-night trip

8/10 Very good

Great beach, beautiful grounds. The rooms are a bit dated and the food was ‘mid’.
Kathleen McGowan, 6-night trip

10/10 Exceptional

Great stay
Felipe, 4-night trip

10/10 Exceptional

Great stay
Vicente, 4-night trip

10/10 Exceptional

Was very pleasant to choose my vacation, I'm 💯 happy with all the staff and resort.
Valeria, 4-night trip

10/10 Exceptional

Safe and secure. Friendly staff. Great food.
Phyllis, 6-night trip

10/10 Exceptional

Beautiful beach
Rositsa, 12-night trip

6/10 Good

Rooms were old and dusty
Maricruz, 3-night trip

10/10 Exceptional

The property on the outside was wonderful. The lobby is a 1970 purple prince tribute along with the rooms.. but the staff and people were wonderful and very attentive and nice… To sum it up you are hardly on your rooms..
Kimberly, 6-night trip

8/10 Very good

Very clean
Samuel, 6-night trip

8/10 Very good

Great beach. Fun entertainment. Loved Alex, the fitness instructor. Rooms need serious updating.
Kathryn, 5-night trip

10/10 Exceptional

Great beach and food
Joshua, 7-night trip

10/10 Exceptional

First resort experience, and it was wondrrful.
Katherine Esther, 6-night trip

10/10 Exceptional

Very nice property
Thomas, 9-night trip

10/10 Exceptional

This was our second time here at Rui Mexico. It was just as good as the first time! From the staff to the cleanliness!! We will be back!
Carol, 8-night trip