Renaissance Manchester City Centre Hotel

Great location & staff were very friendly & helpful. Elevators were broken down which caused chaos & disruption waiting on parts to arrive for repair. Not the staffs fault & they were very apologetic & helpful

Ordinarily I would have given a higher rating but I was worried, given that current coronovirus emergency, that the hotel could have done more to protect guests. There was hand gel on reception desks but that was all. I asked if they had any wipes to go over room door handles, light switches, TV remote etc but this was shrugged off. Dirty hand mark remained inside the lift doors throughout our stay. We also had issues with the heating in our room. We mentioned it at 12.30pm and then again at 5. Maintenance staff arrived at 6 and couldn’t have been more helpful and pleasant and saw that we were moved to a room where the heating worked. They said that they only just been told there was a problem. The reception staff varied from friendly to disinterested. The hotel has been painted inside but it really in need of refurbishment, particularly the bathroom. As others have , it’s very unattractive from the outside. The uncared for appearance enhanced by the tattered flags hanging above the door.

Booking in was poor. Lady booking guest in arguing with the guest.

Good, fast check in. Nice bar with reasonable priced drinks.

Gorgeous hotel, friendly and helpful staff, room was a little cold and no instructions for thermostat, but staff were really helpful and sorted this quickly for us. Bit disappointed in the £20 car park charge. Overall lovely stay and would return again, good value for money.

Loved everything about it. Great location, great hotel, staff and room. The only thing was I wasn’t sure where the car park was so I had to park in the NCP one which was £25 instead of £20.

9th floor, nice and peacefull, room décor,cleanliness and décor were great. view over Manchecter was ok as well. However for some reason the bathroom was very dated and poor. breakfast was a nightmare, very busy with very few floor staff. they tried there best but couldn't cope with the customers. Id stayed here before and didn't recall these problems before.

The hotel room was huge and nicely decorated. The bathroom could do with a refurb, but was clean and fine. Breakfast was delicious and there was a great range. Staff were polite and helpful. The only problem we had was it was cold, really cold. We put the heating on (Quite an archaic blower system, which was very loud) and slowly the room heated up. However, to get to sleep required the heater to be turned off (it’s very loud) and the temperature soon dropped. When we said at reception the gent apologised and said we should have rung down and they would have brought an oil heater up. He’s right!

The staff was very friendly and the food was great. The hotel itself is a little dated and the seems to be geared more towards party goers than business visitors. I stayed on a Wednesday night and the restaurant music was a little too loud to do any work in. the bedroom had a nice big desk and it was very large. But again it felt more like a party room than a working room.