Clayton Hotel, Manchester Airport

Excellent service from the courtesy shuttle bus driver James. Too far from town to get dinner locally. However, only place to get dinner was to be taken over to the airport terminal for food. However, James was happy to take us over and return trip to hotel after dinner so thank you for that , very much.

The night I stayed they were having problems with their check in system which meant a delay in checking in but I was given a voucher for a drink in the bar and I went to get dinner, the restaurant was extremely busy but the staff were amazing and kept a smile on their faces the food was great and I really impressed. The price is the lowest of all the airport hotels and that’s why I will always choose the Clayton.

We requested three single beds and arrived with 2 double beds having paid extra for the twin room. It was a warm spell in UK and this hotel does not have A/C. So in order to cool the room down we needed to open the window. Unfortunately it only opened a small amount and airflow could not cool the room down. When notifying the hotel they offered a fan. With the window open and being near the airport it was noisy and unpleasant. We were on a very long flight home the next morning so decided to checkout. Given the circumstances we asked the hotel if they would consider refunding of which they duty manager said they had no problem in doing but we would have to go through our booking agency. We notified hotels.com via email within an hour of checking out. They responded within 24 hours to advise the hotel had declined to refund our nights accommodation (Hotels.com provided a partial credit coupon). Needless to say I would not stay here again when visiting Manchester. If it was summer and staying near the airport I would verify the hotel had A/C.

Very convenient location for early morning flight connection. Shuttle bus airport transfers both to and from hotel very timely. Room clean. Could have done with more staff at Reception for check ins when people arrived via shuttle bus from airport- quite a wait.

Great place to stay, very handy to Manchester Airport and they have a free shuttle bus to the terminals. Parking £3 per hour for first 4 hours, then free for the rest of the day. Restaurant quite good, good breakfast, dinner meals needed improvement, vegetables over cooked. Only issue was no bottled water in the room, had to buy small bottles of "still" water from the bar at £2 each.