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Sonesta ES Suites Chicago - Lombard

3.0 star property
Highland Hills hotel with 24-hour fitness
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sonesta ES Suites Chicago - Lombard

Desk, laptop workspace, iron/ironing board, free cots/infant beds
BBQ/picnic area
Basketball court
Studio Suite, 1 Queen Bed, Accessible (Mobility/Hearing - Roll-In Shower) | Private kitchen
Suite, 2 Bedrooms, Fireplace (Loft) | Living area

Reviews

8.4 out of 10

Very good

Popular amenities

  • Non-smoking
  • Pet-friendly
  • Gym
  • Laundry facilities
  • Air conditioning
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • 24-hour fitness centre
  • Business centre
  • 24-hour front desk
  • Reception fireplace
  • Front desk safe
  • Vending machine
  • Laundry service
  • Self-serve laundry
  • Picnic area
  • Barbecue grills
  • Luggage storage

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Playground on-site
  • Kitchen
  • Private bathroom
  • Separate dining area

Room options

Similar properties

Exterior

TownePlace Suites by Marriott Chicago Lombard

Free breakfast
Pet-friendly
Free parking
Free WiFi
8.4 out of 10, Very good, (438)
The price is AU$203
includes taxes & fees
25 Dec - 26 Dec
TownePlace Suites by Marriott Chicago Lombard
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About the area

Map
2001 S Highland Avenue, Lombard, IL, 60148

What's nearby

  • Yorktown Shopping Center - 8 min walk - 0.7 km
  • Oakbrook Center Mall - 6 min drive - 5.9 km
  • Morton Arboretum - 8 min drive - 6.4 km
  • College of Dupage - 8 min drive - 7.3 km
  • Wheaton College - 10 min drive - 9.6 km

Getting around

  • Chicago O'Hare International Airport (ORD) - 25 min drive
  • Chicago, IL (DPA-Dupage) - 28 min drive
  • Chicago, IL (PWK-Chicago Executive) - 33 min drive
  • Chicago Midway Airport (MDW) - 36 min drive
  • Lombard Station - 6 min drive
  • Downers Grove Belmont Station - 8 min drive
  • Downers Grove Fairview Avenue Station - 9 min drive

Restaurants

  • ‪Food Court - Yorktown Center - ‬12 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Miller's Ale House - Chicago Lombard - ‬3 min drive
  • ‪The Patio - ‬15 min walk
  • ‪Panda Express - ‬17 min walk

About this property

Sonesta ES Suites Chicago - Lombard

Enjoy your visit to Lombard with a stay at Sonesta ES Suites Chicago - Lombard. Guests can visit the 24-hour fitness centre for a workout, and freebies such as WiFi and self-parking are added perks. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 144 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 21
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets allowed (2 total, up to 14 kg per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking and van parking on site
    • On-site parking includes off-street options
DONE

Other information

    • Smoke-free property
    • No stag or hen parties

Property amenities

Food and drink

  • Barbecue grills
  • Free reception (selected days)

Travelling with children

  • Children stay for free (see details)
  • Playground

Working away

  • Business centre

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 1987
  • Safe-deposit box at front desk
  • Picnic area
  • Fireplace in reception
  • Television in common areas
  • 24-hour fitness centre

Accessibility

  • Braille/raised signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • 36-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Full-sized fridge/freezer
  • Microwave
  • Kitchen
  • Oven
  • Cookware, dishes and utensils
  • Dishwasher

More

  • Daily housekeeping
  • Access via exterior corridors

Fees & policies

Refundable deposits

  • Deposit: USD 250 per accommodation, per stay

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed for Christmas Day:
  • Business centre
  • Front desk

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per pet, per week

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have lifts.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Residence Inn Marriott Hotel Lombard Chicago
Residence Inn Marriott Chicago Lombard Hotel
Residence Inn Marriott Chicago Lombard
Sonesta ES Suites Chicago Lombard Hotel
Sonesta ES Suites Chicago Lombard
Sonesta ES Suites Chicago - Lombard Hotel
Sonesta ES Suites Chicago - Lombard Lombard
Sonesta ES Suites Chicago - Lombard Hotel Lombard

Frequently asked questions

Does Sonesta ES Suites Chicago - Lombard offer free cancellation for a full refund?
Yes, Sonesta ES Suites Chicago - Lombard does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Sonesta ES Suites Chicago - Lombard?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 14 kg per pet. There's a charge of USD 75 per pet, per week. Service animals are exempt from fees.
Is parking offered on site at Sonesta ES Suites Chicago - Lombard?
Yes, there's free self parking.
What are the check-in and check-out times at Sonesta ES Suites Chicago - Lombard?
Check-in start time: 4 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).
What is there to do at Sonesta ES Suites Chicago - Lombard and nearby?
Sonesta ES Suites Chicago - Lombard has a 24-hour fitness centre and a picnic area.
Does Sonesta ES Suites Chicago - Lombard have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, cookware and a fridge.
What's the area around Sonesta ES Suites Chicago - Lombard like?
Sonesta ES Suites Chicago - Lombard is in Highland Hills, a short 8-minute walk from Yorktown Shopping Center.

Sonesta ES Suites Chicago - Lombard Reviews

Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

I really liked that place, I just wish the service was a little better but other than that! Everything was amazing!
Keshanna, 2-night family trip
Verified Expedia guest review

2/10 Poor

Property accepted my booking but failed to advise that theyvare tuening the properrt into apartmenta and my booking was pretty much non-existent. Glad I paid thru paypal. Overall a major headache, disappointment and unnecessary dramatic situation that took too long to resolve. I ended up booking with Embassy Suites directly. I only picked Sonesta because i had a good experience with this property before. However, they should not be a cepting bookinga that they can not honor, especially if the property is being converted from suites to apartments.
Nikki, 2-night trip
Verified Expedia guest review

2/10 Poor

The worst all time , do not stay here !!
This was the worst ever. I get there and I have to call # and wait outside for someone to open door for check in. I’m checking in and the lady says, we don’t have any services, I’m the only one here, there will be no housekeeping anything. Whatever, I go to my suite and there are dirty towels on floor, again whatever, so I decide to go and buy a few things, I notice the door did not lock, someone had taped the lock so door would stay open, do I call upfront and she says just take it off. Weird, I leave and I comeback to find roof smelling like pot and mud marks all over the floor. I’m like ??? I call and they out me in another suite, no dish soap, no towels, no glasses, nothing, I went out and brought everything, pans to cook, sponge to wash dishes, they had a roll of toilet paper in kleenex dispenser, I stood there 7 days, was visiting family. There was no wifi for 5 days, had to use my hotspot, I called upfront and they gave me a 1800 #, called 8 times, while there various days, opened up trouble tickets, never once got a call back like they said they would. When someone went into my suite 1st day, she offered a comp night, funny I never seen in, typical of how this stay was, I have text back and forth where they never even responded, I would never ever stay or recommend this place, there was yelling outside, arguments, trash bins would not get emptied. I don’t write reviews, but this experience was the worst, spent a lot of many to stay in this unsafe dump !!
Nice sheets, burned
Measuring cup, really ??
No dish soap
No hand soap, nothing !!
Javier, 6-night trip
Verified Hotels.com guest review

2/10 Poor

Ruined Christmas
The hotel doesnt exist. Showed up and it was being converted to apartment buildings. Need to find new place for our family christmas
Angela, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Rogi, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Vanessa, 1-night trip
Verified Hotels.com guest review

2/10 Poor

This property is NOT a hotel. And it is dirty. No staff
Miranda, 2-night trip with friends
Verified Expedia guest review

2/10 Poor

Nia, 2-night trip with friends
Verified Expedia guest review

2/10 Poor

The employees at this property are a waste of space. Reached out to corporate and never got a call back. Literally have nothing positive to say. Don’t waste money booking here
Verified Expedia guest review

10/10 Exceptional

jalyn, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Many of the reviews are over critical in my opinion. No doubt this property needs work but their business model is changing so things you would expect from hotel service is no longer in their wheelhouse. Overall I give it an okay.
Glenn, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

This hotel was the most disgusting place I have ever seen. I had my wife and kid with me and we instantly walked out and went to a different hotel. They didn’t want to give me a refund either even though I did not stay in. The bed had no sheets, pillows where yellow, the shower had no curtain, the kitchen was so nasty and dirty, the toilet had poop stains all over and there was barely any toilet paper. DO NOT GO HERE AND WASTE YOUR TIME AND MONEY.
Enrique, 1-night family trip
Verified Expedia guest review

4/10 Fair

don't stay here!!
Lindsay, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Linda, 3-night trip
Verified Hotels.com guest review

2/10 Poor

This hotel use to be nice . Now they are converting to apartment complexes and the place is Reagan’s. My room was not cleaned from whoever previously were there. I called the staff and asked for another room and she told me your only option is to get a refund and check out. LIKE IS THIS HOW YOU TREAT YOUR GUEST? the door didn’t completely lock or anything in the nature. This was the worse stay. Paying almost $700 for a room with service like this should be against the law!
Tamika, 2-night family trip
Verified Expedia guest review

8/10 Very good

Whitney, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Not so good experience
We were in town for business. When getting to the hotel there a note on door saying hours are Monday thru Friday 8 to 4. If checking in after hours please call a number. We called the number & the lady that answered was very nice & friendly. There were three of us & the room was for 4 people. There were no extra blankets, towels items for the kitchen. We called the number again & someone else answered & said that’s not our problem our hours are only Monday through Friday 8 to 4. Plus they didn’t mention when making reservation that they were now apartments.
2-night business trip
Verified Hotels.com guest review

2/10 Poor

oops! Not really a hotel
Warning. This property is transitioning out of the hotel business to become an apartment complex. The property needs to be taken off hotels.com. They no longer have breakfast or bathroom products or cleaning like a hotel. Even if they are going to do a hotel reservation, they want a 7-night minimum.
Traci, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

The property has been converted to apartment suites and is not primarily a hotel anymore. I had booked 3 weeks before my stay and had other communications with the property during those weeks, and yet, nobody mentioned this change to me. They reached out with a phone call to me on the day I was scheduled to arrive at the location and left me a voicemail, which I did not receive since I was travelling. For my actual stay, the suite was not as clean as I would expect. There were shoe prints on the entryway tiled floor, garbage from the previous guests still in the can under the sink, leftover cup noodle bits in the kitchen sink, a used bar of soap at the bathroom sink, bits of powdered soap(?) by the bathroom sink, no bath towels nor face towels, and a used towel of some sort hanging from the shower curtain rod. My stay in Lombard was for business and I was working late most days so the office was always closed by the time I was back in the evening. I had reached out to the property with my complaints via the Sonesta website immediately after returning home, but have not received any response after several weeks.
Jayden, 4-night business trip
Verified Expedia guest review

2/10 Poor

Kourtney, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great efficient great staff accommodation was great even though they weren’t accepting any reservations
Lanyea, 1-night trip
Verified Expedia guest review

4/10 Fair

The overall stay was ok meanwhile there were no hotel staffs. So we couldn’t get any towels or anything during our stay. And during check out time the hotel was closed with no one there to accommodate our needs. The sheets were dirty and all. Only thing was clean is the carpet.
Tamika, 2-night family trip
Verified Expedia guest review

2/10 Poor

Rania, 1-night trip
Verified Expedia guest review

2/10 Poor

tarlean, 7-night family trip
Verified Hotels.com guest review

2/10 Poor

From the outside this looks like a fairly decent place. Don't be fooled! Once in my room it was absolutely disgusting! Stains all over the carpet and 2 decent sized stains that appeared fo be blood. Holes in the walks, lots of gnats in the room, and mold growing in the vent! The box spring was broke down and the door was difficult to get closed. Then I woke up at 1:00 a.m. to someone in the building blasting music. The whole experience was pretty awful.
Tonya, 1-night trip
Verified Orbitz guest review