Casa Chu

Photo gallery for Casa Chu

Primary image
Outdoor pool
Outdoor pool
Master Suite Constantin | Terrace/patio
Master Suite Constantin | Terrace/patio

Overview of Casa Chu

Casa Chu

3.5 star property
Adults-only hotel with outdoor pool, near WTC-Morelos Convention Center

9.0/10 Superb

19 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Meeting Facilities
  • Laundry facilities
The price is AU$263
Price available on 29/10/2022
Map
Circuito Santa Fe No. 62, Col. Santa Fe, Xochitepec, MOR, 62790
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Sauna
  • Steam room
  • Room service
  • Spa services
  • Conference center
  • Business center
  • 2 meeting rooms
  • Terrace
For families
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

About this property

Casa Chu

3.5-star hotel adjacent to a golf course
At Casa Chu, you can look forward to 18 holes of golf, a free manager's reception, and a terrace. Tee up with amenities like a golf clubhouse at this hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a deep-tissue massage or a body scrub. Be sure to enjoy a meal at El Crisol, the onsite restaurant. Free in-room WiFi is available to all guests, along with a garden and a library.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), barbecue grills, and coffee/tea in the lobby
  • A front desk safe, concierge services, and 2 meeting rooms
Room features
All guestrooms at Casa Chu have perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with free toiletries
  • TVs with Netflix

Languages

English, Spanish

Cleaning and safety practices

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 7 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - 9:00 PM
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 9:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 12
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free offsite parking nearby
  • Street parking available

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:30 AM–12:30 PM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • Private picnics
  • Free reception (select days)
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Pool table
  • Hiking/biking trails nearby
  • Skydiving nearby

Working away

  • Business center
  • 2 meeting rooms
  • Coworking spaces
  • Conference center (2153 square feet of space)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • 18 holes of golf
  • An outdoor pool
  • Spa services
  • Golf clubhouse on site
  • Sauna
  • Steam room

Accessibility

  • In-room accessibility
  • Roll-in shower
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Television
  • Netflix

Home comfort

  • Air conditioning
  • Bathrobes
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, Thai massages, and body scrubs.

Dining

El Crisol - Onsite restaurant.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Valentine's Day (14 February) Gala Dinner per adult: MXN 2
  • Valentine's Day (14 February) Gala Dinner per child: MXN 0

Optional extras

  • Breakfast costs between MXN 80.00 and MXN 270.00 per person (approximately)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Social distancing measures are in place.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property accepts credit cards, debit cards and cash.

Also known as

Casa Chu Hotel Xochitepec
Casa Chu Xochitepec
Casa Chu Hotel
Casa Chu Xochitepec
Casa Chu Hotel Xochitepec

Frequently asked questions

Does Casa Chu offer free cancellation for a full refund?
Yes, Casa Chu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Casa Chu?
As of 29 Sept 2022, prices found for a 1-night stay for 2 adults at Casa Chu on 29 Oct 2022 start from AU$263, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Casa Chu?
This property confirms that social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Casa Chu?
Yes, there's an outdoor pool.
Are pets allowed at Casa Chu?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Casa Chu?
Yes, there's free self parking.
What are the check-in and check-out times at Casa Chu?
You can check in from 2:00 PM - 9:00 PM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Casa Chu and nearby?
Have fun with nearby activities like hiking and skydiving. Additional recreation nearby includes spelunking. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a steam room. Casa Chu also has a picnic area and a garden.
Are there restaurants at or near Casa Chu?
Yes, there's an onsite restaurant, El Crisol. Nearby restaurants include Los Limones Restaurant (3.9 mi), Fonda Mision De San Francisco (5.5 mi), and Subway (7.5 mi).

Overall score and ratings

9.0

Superb

9.3/10

Cleanliness

9.3/10

Staff & service

7.3/10

Amenities

8.9/10

Property conditions & facilities

8.7/10

Eco-friendliness

6/10 Good

I like that is a very unique setup. Almost like your own weekend home in the area. Each room is isolated and private while still within a gated area. Staff is amazing and committed to service. I did not like that rooms are not maintained properly. Seems to me a senior management savings policy issue... My shower drain was not draining properly so water started to run into the bedroom area. Not fun to have to take short showers if you want to avoid drying the floor... The safe had no battery so, useless. The toilet had issues so there was no running water at the beginning and running non-stop during the night making noises. Too late to complaint for all these since I got to my room at 2:00am. The restaurant team was amazing and the food great but they were not ready for me and my guests when they arrived as they were expecting people to wake up later on new year's day. The property has a lot of potential and I think they have the right customer facing team but no management behind and seems to me that there is a full lack of professional support.... my opinion
LUIS, 1-night family trip
Verified Expedia guest review

8/10 Very good

Renee, 1-night romance trip
Verified Hotels.com guest review

6/10 Good

Prepare not to be impressed
Resort style hotel. We stayed during the week and we were the only ones on the property. An absolute ghosttown no reception, pool and hot tube were not on, no restaurant until Thursday - Sunday. The beds were rock solid very uncomfortable to sleep on. The shower seems to be jet powered and water sprayed very hard it hurt. In addition, we had a huge roach in our bathroom. The resort did come alive when more people checked in on Friday. We were excited to try this resort and the in suite hot tube that the room had but it was not functioning. When we checked out we just left the keys on the reception desk. We were not impressed with this resort.
Mark, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Maria, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excelente sitio pero...
Es un sitio increíblemente bonito, muy bueno para descasar, atención del personal es excepcionalmente fantástico pero tiene un defecto, no puedes pagar con tarjeta de crédito/débito, la estancia debe ser pagada por transferencia electrónica o efectivo al igual que tus consumos de alimentos y servicios dentro del hotel, no tienen cobro con tarjetas.
Manuel A, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Manuel, 2-night trip
Verified Expedia guest review

8/10 Very good

Violeta, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Todo muy bien excelente atención personalizada , todo muy privado agradecido por su atención mis respetos 👏👏
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Grandioso
Excelente lugar para pasar unos momentos increíbles en pareja. Ampliamente recomendable
HECTOR, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review