Blvd. Costa Mujeres, Subcondominio Playa, Cond., Costa Mujeres, QROO, 77400
What's nearby
Playa Mujeres Golf Club - 9 min drive
Punta Sam Ferry Terminal - 11 min drive
Mujeres Beach - 11 min drive
Isla Mujeres Ferry Terminal - 88 min drive
Dolphin Discovery - 94 min drive
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
Restaurants
Isla Blanca - 7 min drive
So Cal Gourmet Food Emporium - 19 min walk
Flavors - 5 min drive
Mar - 5 min drive
Braza Grill - 20 min walk
About this property
Hotel Riu Palace Costa Mujeres - All Inclusive
At Hotel Riu Palace Costa Mujeres - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll have access to on-site scuba-diving, snorkelling and waterskiing. There's plenty of fun with the 5 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, facials and aromatherapy. Serving international cuisine, Spaces is one of 6 restaurants and 2 poolside bars. Other highlights at this all-inclusive property include 2 swim-up bars, a free kid's club and a 24-hour health club. Fellow travellers love the pool and helpful staff.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Activities and facilities/equipment
All non-motorised water sports are included.
Water activities
Kayaking
Scuba-diving lessons
Snorkelling
Land activities
Fitness facilities
Lessons/classes/games
Aerobics
Water fitness
Languages
English, Spanish
At a glance
Hotel size
670 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Babysitting*
Free children's club
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
Other information
Designated smoking areas
Property amenities
Food and drink
Free buffet breakfast each morning 7 AM–10:30 AM
6 restaurants
6 bars/lounges
2 poolside bars
2 swim-up bars
Coffee shop
Coffee/tea in a common area
Barbecue grills
24-hour room service
Snack bar/deli
Travelling with children
Free children's club
Free water park access
Playground
Babysitting (surcharge)
Local/corner shop
What to do
On the beach
Fitness classes
Kayaking
Boat tours
Scuba diving
Snorkelling
Waterskiing
Evening entertainment
Access to nearby outdoor pool
Working away
Computer station
Services
24-hour front desk
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Hair salon
Luggage storage
Porter/bellhop
Beach sunloungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 2018
ATM/banking
Safe-deposit box at front desk
Garden
Television in common areas
24-hour health club
5 outdoor pools
Free water park
Full-service spa
Steam room
Water slide
Vegan dining options
Vegetarian dining options
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local culture and ecosystem education
100% renewable energy
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
Art Deco architecture
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Closed-captioned TV
Room amenities
Be entertained
Flat-screen television
Satellite TV channels
Home comfort
Air conditioning
Ceiling fan
Minibar
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout curtains
Turndown service
Bed sheets provided
What to enjoy
Separate sitting area
Freshen up
Private bathroom
Separate bath and shower
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Laptop-friendly workspace
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Spa
Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include facials and manicures and pedicures. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Dining
Spaces – This buffet restaurant specialises in international cuisine.
Zarape – This restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
Japan – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Krystal – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Roma – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Awards and affiliations
Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: MXN 31.12 per person, per night
Children & extra beds
Babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Riu Palace Costa Mujeres-All Inclusive Resort Costa Mujeres
Riu Palace Costa Mujeres-All Inclusive Resort
Riu Palace Costa Mujeres-All Inclusive All-inclusive property
Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
All-inclusive property Riu Palace Costa Mujeres-All Inclusive
Riu Palace Costa Mujeres All Inclusive
Riu Costa Mujeres Inclusive
Riu Palace Costa Mujeres All Inclusive
Hotel Riu Palace Costa Mujeres - All Inclusive Costa Mujeres
Frequently asked questions
Does Hotel Riu Palace Costa Mujeres - All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Palace Costa Mujeres - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Palace Costa Mujeres - All Inclusive?
Yes, there are 5 outdoor pools.
Are pets allowed at Hotel Riu Palace Costa Mujeres - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Riu Palace Costa Mujeres - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Riu Palace Costa Mujeres - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon.
Is there an on-site casino at Hotel Riu Palace Costa Mujeres - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (21-min drive) and Royal Yak Casino and Sports Book (22-min drive) are both nearby.
What is there to do at Hotel Riu Palace Costa Mujeres - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, waterskiing and snorkelling. Additional recreation on-site includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Hotel Riu Palace Costa Mujeres - All Inclusive also has 2 swim-up bars, 2 poolside bars and a 24-hour health club, as well as spa services, a garden and access to a nearby outdoor pool.
Are there restaurants at or near Hotel Riu Palace Costa Mujeres - All Inclusive?
Yes, there are 6 on-site restaurants, featuring international cuisine.
Hotel Riu Palace Costa Mujeres - All Inclusive Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Very good
16 Jan 2025
Verified traveller
7-night family trip
Verified Hotels.com guest review
10/10 Exceptional
5 Jan 2025
Amazing property, very clean hotel, food was good but no variety, the service lacked in friendliness, for food areas everything was on a strict time limit and if u came late for anything there was no grace for anything, and the staff was very rude about that, but absolutely beautiful clean hotel with amazing shows!
Verified traveller
4-night family trip
Verified Hotels.com guest review
6/10 Good
7 Dec 2024
Maintenance
The room had a very bad smell and not many pool chairs. The cleaning of the room was not good found lots of spots not cleaned. We have been to many Rius this is the first one that was like this. Jerry in the pool service made our trip experience the beat very helpful.
Michael
Michael, 5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
28 Oct 2024
I visited this hotel in 2019 it was immaculate and it still is very well kept in 2024.
The service, and customer care is fantastic they really ensured we had all we needed for our stay.
Thank you Riu workers and management, we will certainly be back.
rodney
rodney, 9-night trip
Verified Expedia guest review
10/10 Exceptional
24 Oct 2024
Tyra Doreen
Tyra Doreen, 7-night trip
Verified Expedia guest review
8/10 Very good
22 Oct 2024
Joshelyn
Joshelyn, 3-night trip
Verified Expedia guest review
8/10 Very good
19 Oct 2024
Place was beautiful and staff is mostly very available to assist and happy to assist. The food is mediocre. Was way too salty and same options at the buffet nightly. The special restaurants service takes forever to get food and the food is too salty and not as great as the other specialty restaurants I’ve had in Mexico.
Jing
Jing, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
19 Oct 2024
Hotel was great and everything was perfect just its very far from other hotels in the hotel zone
Rajendra
Rajendra, 4-night trip
Verified Expedia guest review
10/10 Exceptional
18 Oct 2024
most amazing experience i’ve ever had. the workers are angel sent, so loving so kind i would 1,000 myself percent recommend canelo was one of our bartenders and he made our stay sooo much fun outstanding customer service and genuinely amazing personality’s! highly recommend
manuela
manuela, 4-night trip with friends
Verified Expedia guest review
10/10 Exceptional
15 Oct 2024
The beach is amazing and the property si super clean and great service
Isela
Isela, 8-night family trip
Verified Expedia guest review
10/10 Exceptional
14 Oct 2024
The property was wonderful. The staff were awesome and deserve a lot of credit for how clean and neat the hotel was. We didn’t have any issues whatsoever during our stay. It is important to note that, as with any place you go, if you show respect and appreciation for those that are providing a service to you, you will get the same in return! We would absolutely go back tomorrow.
Nicholas
Nicholas, 6-night family trip
Verified Expedia guest review
8/10 Very good
13 Oct 2024
Was expecting more out of a Palace for RIU. The hotel is modern but not as nice as other Palace hotels. Rooms are very nice but not much in terms of sports activities. For instance, often they would not gather people for Beach Volleyball, so even though it was on the schedule, there weren’t any. Tought the RIU would have been more better for sports and entertainment. This is a 4* not 5* by my standards.
Philippe Andre
Philippe Andre, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
12 Oct 2024
Well maintained
Manohar
Manohar, 4-night family trip
Verified Orbitz guest review
10/10 Exceptional
12 Oct 2024
Very nice place, friendly staff, amazing food
Oksana
Oksana, 8-night family trip
Verified Expedia guest review
10/10 Exceptional
8 Oct 2024
Amazing services and cleanliness. Only restaurant that was worth visiting was the Mexican one because the buffet beats all the other ones by far. Although, they should make the buffet more allergy friendly by supplying more tongs so people stop using the same one for different food. All in all, really good experience!
Mazene
Mazene, 4-night trip with friends
Verified Expedia guest review
10/10 Exceptional
7 Oct 2024
.
Sunjoon
Sunjoon, 5-night trip
Verified Expedia guest review
6/10 Good
6 Oct 2024
Carlos Castro
Carlos Castro, 6-night trip
Verified Expedia guest review
10/10 Exceptional
3 Oct 2024
Your resort is nice excellent services and attentive, but I would you staff to be more diverse with English .
Khairi
Khairi, 5-night romance trip
Verified Expedia guest review
2/10 Poor
2 Oct 2024
This is Worst experience we have ever had
Items were stolen from the bag
Management didnt solve the issue. Shame.
Oleksiy
Oleksiy, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
2 Oct 2024
Stayed during Helene. Staff was wonderful, everything was clean and well managed. Food was good - restaurants were well maintained and good was fresh there as well.
Kyle
Kyle, 4-night romance trip
Verified Expedia guest review
6/10 Good
28 Sept 2024
Poor food
JERRY
JERRY, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
27 Sept 2024
We loved the ambiance and good vibes at this resort! The reception and service was excellent ! I would recommend staying at Riu Palace to all my friends!