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Hotel Ojo de Agua

3.0 star property
Puerto Morelos beachfront hotel with outdoor pool, restaurant
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Ojo de Agua

On the beach
Exterior
Outdoor pool, pool loungers
Superior Room, Sea View | Beach/ocean view
On the beach

Reviews

7.4 out of 10

Good

Popular amenities

  • Airport transfer
  • Pool
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurants
  • Outdoor pool
  • Breakfast available
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Multilingual staff
  • Picnic area

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Separate sitting area
  • Television
  • Garden
  • Terrace
The price is AU$124
includes taxes & fees
6 Jan - 7 Jan 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

Standard Room, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Desk
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Wardrobe
Daily housekeeping
  • 21 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Wardrobe
Daily housekeeping
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | Beach/ocean view

Superior Room, Sea View

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Wardrobe
Daily housekeeping
  • 14 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Wardrobe
Daily housekeeping
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

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Pool
Free parking
Free WiFi
Air conditioning
8.2 out of 10, Very good, (459)
The price is AU$305
includes taxes & fees
7 Jan - 8 Jan 2025
Hotel Arrecifes Suites
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About the area

Map
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580

What's nearby

  • Ojo de Agua Beach - 2 min walk
  • Puerto Morelos Town Square - 6 min walk
  • Puerto Morelos Artists’ Cooperative - 7 min walk
  • Puerto Morelos Beach - 5 min drive
  • Crococun Zoo - 8 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive
  • Tulum Intl. Airport (TQO) - 120 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 23.8 miles/38.3 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Yum yum Wok - ‬2 min walk
  • ‪Don Ernesto's - ‬2 min walk
  • ‪Merkadito del Mar - ‬5 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬7 min walk
  • ‪Panna e Cioccolato - ‬8 min walk

About this property

Hotel Ojo de Agua

Situated by the ocean, Hotel Ojo de Agua is a great choice for a stay in Puerto Morelos. Guests indulge in massages, then grab a bite to eat at the restaurant. Other features include an outdoor pool, a terrace and a garden. Fellow travellers love the helpful staff and beach location.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 35 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
    • Street parking available
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 8:00 AM–11:30 AM
  • Restaurant

Travelling with children

  • Children stay for free (see details)

What to do

  • On the beach

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool
  • Reception hall

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MXN 220 for adults and MXN 150 for children
  • Airport shuttle service is offered for an extra charge of MXN 800 per vehicle (one-way. Maximum occupancy 4)

Children & extra beds

  • Airport shuttle service for children costs MXN 1 (one-way)

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Frequently asked questions

Does Hotel Ojo de Agua offer free cancellation for a full refund?
Yes, Hotel Ojo de Agua does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Ojo de Agua?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Ojo de Agua?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Ojo de Agua?
No, unfortunately. However, there's street parking available.
Is an airport shuttle service offered by Hotel Ojo de Agua?
Yes, an airport shuttle is available. The charge is MXN 800 per vehicle one-way.
What are the check-in and check-out times at Hotel Ojo de Agua?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Hotel Ojo de Agua and nearby?
Hotel Ojo de Agua has an outdoor pool and a picnic area, as well as a garden.
Are there restaurants at or near Hotel Ojo de Agua?
Yes, there's an on-site restaurant.
What's the area around Hotel Ojo de Agua like?
Hotel Ojo de Agua is a short 2-minute walk from Ojo de Agua Beach and 6 minutes' walk from Puerto Morelos Town Square. Travellers say that the area is walkable and good for families.

Hotel Ojo de Agua Reviews

Reviews

7.4

Good

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Very good

James F, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice
Very nice and simple place to enjoy the amazing Puerto Morelos
Carlos K, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Malcolm, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Carla, 5-night trip
Verified Hotels.com guest review

4/10 Fair

La falta mucho mantenimiento, se ce muy viejo y descuidado el hotel. En el cuarto la caja de seguridad no funciona, habitaciones muy sencillas. El.club de playa mejor, ahi la comida y servicio bien.
Fabian, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Kendall, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

My experience with check-in and check-out was pleasant, but the hotel urgently needs renovation. Mr. Arturo gave me a room that looked like a rundown motel, completely destroyed. Walking through the hallway, I felt very unsafe; all the room doors were in bad shape, the curtains in my room were old and worn out, and the walls had dampness, cracks, and mold. I went down to request a room change, and Mr. David gave me another room in better condition than the first one but the bathroom didn’t have a proper shower door, and the towel rack was covered in green mold. My daughter and I stayed there for just a couple of hours before deciding to move to another hotel I won’t be returning to this hotel due to its terrible state.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Was a good place to stay at puerto morelos and it right in front of the beach
Alex, 8-night family trip
Verified Hotels.com guest review

2/10 Poor

Kanan, 3-night trip
Verified Expedia guest review

4/10 Fair

I wanted to share some feedback regarding an incident that occurred on the last day of my stay at the beach club. Unfortunately, I had an unpleasant experience with one of the waitresses, who refused to provide me with a lounge chair. Initially, she informed me that I needed to be a guest, to which I showed her my bracelet. Then, she stated that I needed to spend $1,200. While I had no issue meeting this requirement, as my daily expenses exceeded 2,000 pesos, I felt that her manner toward me and my family was unprofessional. We love Puerto Morelos for its warm hospitality, and this was the first time we encountered such treatment during our visits. I wanted to bring this to your attention, as it did not reflect the welcoming environment we have always experienced in the area. Thank you for your time, and I hope this feedback helps improve future guest experiences.
Jose G, 9-night family trip
Verified Expedia guest review

8/10 Very good

Clarence, 6-night trip
Verified Expedia guest review

10/10 Exceptional

javier, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing
William, 4-night trip
Verified Expedia guest review

6/10 Good

Shonari, 3-night trip
Verified Expedia guest review

10/10 Exceptional

francisco, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

The property didn’t reflect what the pictures on Expedia were. The property was visibly worn, outdated, cracked doors, cracks on walls, pool was dirty, not at all what the pictures from what we saw F when we booked it.
Mercedes, 2-night family trip
Verified Expedia guest review

2/10 Poor

The worst experience I have ever had at a hotel. Lost my money. I got Nothing for my money. Did not stay and would not recommend. No refund. Just a bed. No chair. No front desk, just a table to check in. A real mess AWFUL!!!!! And I did not feel safe!
Pamala Francine, 3-night trip
Verified Expedia guest review

8/10 Very good

Staff excellent. Property needs work but its worth the money. Definitely will return.
Ruben, 6-night trip
Verified Expedia guest review

8/10 Very good

Definitely needs some upgrades, overall decent experience! Pool is great, beach is steps away, and lots of restaurants within walking distance!
kerri, 2-night trip with friends
Verified Expedia guest review

2/10 Poor

Joshua, 4-night trip
Verified Expedia guest review

8/10 Very good

The staff was amazing. The beach club has the best food !!! But they need to update the facilities.
Tanisha, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Perfect
Benjamin, 7-night trip
Verified Expedia guest review

10/10 Exceptional

The room was clean and we had a beautiful view of the ocean and the beach. What a way to wake up. They have a nice bar and restaurant downstairs by the pool. Don’t forget to get a massage down on the beach.
Melissa, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

It is a very clean place, beach front for the price with cozy restaurants around.
Marisol, 1-night family trip
Verified Hotels.com guest review