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Hotel Neo Gubeng - Surabaya by ASTON

3.0 star property
Hotel with restaurant, near Tunjungan Plaza
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Neo Gubeng - Surabaya by ASTON

Standard Room
Lobby
Front of property - evening/night
Meeting facility
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • Airport transfer
  • Spa
  • Laundry facilities
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
Main amenities
  • Daily housekeeping
  • Restaurants
  • Room service
  • Spa services
  • Meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front desk safe
  • Laundry service
  • Self-serve laundry
Feel at home
  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Lift
The price is AU$34
includes taxes & fees
2 Jan - 3 Jan 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Air conditioning
LED TV
Private bathroom
Electric kettle
Cable channels
Daily housekeeping
Desk
Laptop workspace
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
LED TV
Private bathroom
Electric kettle
Cable channels
Daily housekeeping
Desk
Laptop workspace
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

In-room safe, desk, laptop workspace, free WiFi

Superior Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Room

In-room safe, desk, laptop workspace, free WiFi

Family Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, free WiFi

Standard Room

  • Sleeps 2
  • 1 Queen Bed

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Pool
Spa
Airport transfer
Free parking
8.2 out of 10, Very good, (81)
The price is AU$55
includes taxes & fees
4 Jan - 5 Jan 2025
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About the area

Map
Jl. Jawa No.17-19, Surabaya, 60281

What's nearby

  • Surabaya Plaza Shopping Mall - 18 min walk - 1.6 km
  • Grand City Surabaya - 20 min walk - 1.7 km
  • Tunjungan Plaza - 3 min drive - 3.0 km
  • Surabaya Zoo - 5 min drive - 4.4 km
  • Pasar Atum Mall - 5 min drive - 5.3 km

Getting around

  • Surabaya (SUB-Juanda) - 37 min drive
  • Surabaya Pasar Turi Station - 13 min drive
  • Surabaya Gubeng Station - 16 min walk
  • Tandes Station - 30 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Seventeen Skyview Resto & Lounge - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Maxx Coffee - ‬3 min walk
  • ‪Toko Kopi Tuku - ‬1 min walk
  • ‪Boncafé - ‬3 min walk

About this property

Hotel Neo Gubeng - Surabaya by ASTON

Hotel Neo Gubeng - Surabaya by ASTON puts you a short five-minute drive from Tunjungan Plaza. Guests can indulge in massages and enjoy international cuisine at Coffeeology, which is open for breakfast, lunch and dinner.

Languages

English, Indonesian

At a glance

Hotel size

  • 58 rooms

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Working away

  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Spa services
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

Coffeeology – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards, debit cards and cash.

Also known as

Neo Gubeng Surabaya Hotel
Neo Gubeng Hotel
Neo Gubeng Surabaya
Neo Gubeng
Hotel NEO Gubeng - Surabaya Java
Hotel NEO Gubeng Surabaya Java
Neo Gubeng Surabaya
Neo Gubeng Surabaya By Aston
Hotel Neo Gubeng - Surabaya by ASTON Hotel
Hotel Neo Gubeng - Surabaya by ASTON Surabaya
Hotel Neo Gubeng - Surabaya by ASTON Hotel Surabaya

Frequently asked questions

Are pets allowed at Hotel Neo Gubeng - Surabaya by ASTON?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Neo Gubeng - Surabaya by ASTON?
Sorry, there's no on-site parking at Hotel Neo Gubeng - Surabaya by ASTON.
Is an airport shuttle service offered by Hotel Neo Gubeng - Surabaya by ASTON?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Neo Gubeng - Surabaya by ASTON?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Hotel Neo Gubeng - Surabaya by ASTON and nearby?
Hotel Neo Gubeng - Surabaya by ASTON has spa services.
Are there restaurants at or near Hotel Neo Gubeng - Surabaya by ASTON?
Yes, Coffeeology offers international cuisine.
What's the area around Hotel Neo Gubeng - Surabaya by ASTON like?
Hotel Neo Gubeng - Surabaya by ASTON is in Gubeng, a short 18-minute walk from Surabaya Plaza Shopping Mall and 20 minutes' walk from Grand City Surabaya.

Hotel Neo Gubeng - Surabaya by ASTON Reviews

Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very good

After staying at another Neo hotel recently, i was disappointed with this property. The room is pretty run down, definitely in need of an update. The toilet seat was broken. There was this internittent pumping sound every 45 secs or so, coming from the rooftop or an adjacent room, it was annoying but not bad enough that i couldn't fall asleep. It did however had good hot water flow. The staff were friendly. The area was really quiet.
Richard, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Kuwat, 1-night trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Expedia guest review

8/10 Very good

Modern setup hotel. The breakfast menu changes every day. The location is not far from TP mall. Staffs are polite and responsive. We choose this hotel because has a good experience with the same chain hotel in Jakarta.
Li, 5-night family trip
Verified Expedia guest review

8/10 Very good

Great room
Great stay. Wasn't expecting a spacious room n bathroom. Comfy room too.
Yuni, 1-night trip
Verified Hotels.com guest review

6/10 Good

Like breakfast enough food, did not like one way location street and no karaoke.
Steven, 4-night trip
Verified Expedia guest review

8/10 Very good

+ Spacious room. + Coffee maker. + Nice staff - A/C less cold. - water shower is not hot at night
1-night trip
Verified Expedia guest review

10/10 Exceptional

6-night trip
Verified Expedia guest review

6/10 Good

3-night trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

8/10 Very good

Samuel, 4-night romance trip
Verified Hotels.com guest review

2/10 Poor

Upon checked in, I found an acrylic long nail on the room floor, dirty toilet tissue on the vanity and dirty toilet bowl. I asked them to give me a different room and I would be back in a couple hours when ready. They did. The room is somewhat cleaner, but the condition of the room itself is poor. Scratches all over the wall, dented and chipped furniture. The room itself is big with huge bathroom, but the room and the entire hotel smells funny. They do not use antiseptic cleaner to clean. It stinks. The hotel itself is very cheap, only $15 a day. So, if you are tight on the budget, go for it, the bed and pillows are comfortable, hotel room is spacious. But do know that this hotel has hygiene issues and you will shock to see how low standard they are to keep your room clean. Also, I stayed there for 6 nights and one night I came back to find out that the door room was not locked / opened. People can come and take my belongings if they notice it was open. I told the receptionist and they knew about it. Horrible place to stay. I moved to a different hotel since my trip will take couple weeks to stay in Surabaya.
6-night family trip
Verified Expedia guest review

10/10 Exceptional

HSIAO YUEH, 3-night romance trip
Verified Hotels.com guest review

6/10 Good

Felix, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

A lot of food around.
1-night trip
Verified Expedia guest review

8/10 Very good

Decent room to stay in. Clean, Convenient and advanced.
Syahidah, 3-night trip
Verified Expedia guest review

8/10 Very good

6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The room is spacious and the hotel is centrally located. This hotel will be my choice for the next visit.
noniaz, 4-night trip
Verified Expedia guest review

8/10 Very good

Comfortable Stay
I am a regular guest at this small hotel due to location (short walk to the Gubeng Train Station), price and amenities. More than adequate clean room, friendly staff and good breakfast (as well as good room service). Never been disappointed - always a comfortable stay. Great for an overnight transition between arriving in Surabaya via the airport and then catching a train to other regions of Java or for several days stay to explore Surabaya.
Richard J, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Benny, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Quite OK
Quite good for the price....though not best location....very busy .
Herbert, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Ok Neo
Quite ok....good proce as well .
Herbert, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good for short stay in Surabaya
Nha Nguyen, 1-night trip
Verified Expedia guest review

8/10 Very good

Strategic hotel at the center of Surabaya
A nice cozy hotel located near the city center. All the hotel staffs were very polite and friendly. Check in and check out process were smooth. Would recommend this hotel to friends.
Rach, 1-night trip
Verified Expedia guest review