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Dorsett Shepherds Bush

4.0 star property
Hotel with restaurant, near Westfield London Shopping Centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dorsett Shepherds Bush

Bar (on property)
Studio Suite | City view
Lobby
Front of property - evening/night
Lobby
VIP Access

Reviews

8.0 out of 10

Very good

Popular amenities

  • Gym
  • Connecting rooms available
  • Bar
  • 24/7 front desk
  • Pet-friendly
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Meeting rooms
  • 24-hour front desk
  • Laundry service
  • Multilingual staff
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
  • Porter/bellhop

Feel at home (6)

  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Lift
  • Minibar
The price is AU$239
includes taxes & fees
3 Jan - 4 Jan 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Shower/bath combination
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Sofa bed
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Dorsett Room

Dorsett Room

Dorsett Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Hairdryer
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Studio Suite

Studio Suite

Studio Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Premium bedding
Shower/bath combination
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Bar (on property)

Mercure London Earls Court

Pet-friendly
Parking available
Free WiFi
Restaurant
8.8 out of 10, Excellent, (133)
The price is AU$216
includes taxes & fees
9 Jan - 10 Jan 2025
Mercure London Earls Court
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About the area

Map
58 Shepherds Bush Green, London, England, W12 8QE

What's nearby

  • Westfield London Shopping Centre - 10 min walk - 0.9 km
  • Kensington High Street - 20 min walk - 1.7 km
  • Olympia Conference and Exhibition Centre - 20 min walk - 1.7 km
  • Natural History Museum - 6 min drive - 4.3 km
  • Hyde Park - 8 min drive - 5.2 km

Getting around

  • Heathrow Airport (LHR) - 30 min drive
  • London (LTN-Luton) - 40 min drive
  • Farnborough (FAB) - 45 min drive
  • London (LCY-London City) - 76 min drive
  • Gatwick Airport (LGW) - 77 min drive
  • Shepherd's Bush Station - 7 min walk
  • Kensington (Olympia) Station - 16 min walk
  • Kensington (Olympia) Underground Station - 18 min walk
  • Shepherd's Bush Market Underground Station - 3 min walk
  • Goldhawk Road Underground Station - 5 min walk
  • Shepherd's Bush Underground Station - 6 min walk

Restaurants

  • ‪The Hoxton, Shepherd’s Bush - ‬1 min walk
  • ‪The Defectors Weld - ‬2 min walk
  • ‪Pictures - ‬1 min walk
  • ‪Tian Fu - ‬2 min walk
  • ‪Shikumen - ‬1 min walk

About this property

Dorsett Shepherds Bush

When you stay at Dorsett Shepherds Bush, you'll be a short five-minute drive from Westfield London Shopping Centre and Kensington High Street. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Shikumen, which serves Asian cuisine and is open for breakfast, lunch and dinner. This eco-friendly hotel is also within a short drive of Natural History Museum and Hyde Park. Fellow travellers like that it's only a short walk to public transportation: Shepherd's Bush Market Underground Station is 3 minutes away and Goldhawk Road Underground Station is 5 minutes.

Languages

Arabic, English, French, Romanian, Spanish, Turkish

At a glance

Hotel size

  • 317 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The credit card used to book the reservation must be presented by the cardholder at check-in.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2014
  • 24-hour fitness centre
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • MP3 docking station
  • 37-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Mini fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Shikumen – This restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner.
Jin – This bar serves breakfast and light fare. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Refundable deposits

  • Breakage deposit: GBP 50 per stay

Optional extras

  • English breakfast is offered for an extra charge of approximately GBP 20 for adults and GBP 20 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • There is a service fee of 5 per cent

Children & extra beds

  • Rollaway beds are available for GBP 70.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 70 per pet (may vary based on length of stay)

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards and mobile payments. Cash is not accepted.
Mobile payment options include: Google Pay and Apple Pay.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Dorsett Shepherds Bush
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush Hotel London
Dorsett Shepherds Bush London
Shepherds Bush Dorsett
Dorsett Shepherds Bush, London England
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush London
Dorsett Shepherds Bush Hotel London

Frequently asked questions

Does Dorsett Shepherds Bush offer free cancellation for a full refund?
Yes, Dorsett Shepherds Bush does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Dorsett Shepherds Bush?
Yes, cats and dogs are welcome. There's a charge of GBP 70 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Dorsett Shepherds Bush?
Sorry, there's no on-site parking at Dorsett Shepherds Bush.
What are the check-in and check-out times at Dorsett Shepherds Bush?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Dorsett Shepherds Bush and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Dorsett Shepherds Bush?
Yes, Shikumen offers Asian cuisine.
What's the area around Dorsett Shepherds Bush like?
Dorsett Shepherds Bush is a short 3-minute walk from Shepherd's Bush Market Underground Station and 10 minutes' walk from Westfield London Shopping Centre. Travellers say that the area is walkable and good for shopping.

Dorsett Shepherds Bush Reviews

Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very good

Neal, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Chung Ting, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Annoying Glass Panel
The big frosted glass panel between the bathroom and bedroom was very annoying at night if somebody used the bathroom and switched the very bright light on.
1-night trip
Verified Hotels.com guest review

6/10 Good

WARNING 5% "service charge" to check in.
Nice enough hotel however the owners / manager are clearly living on another planet. The A/C in the rooms will not cool below 23 degrees, no windows open so it's very hot and stuffy. This is no doubt to save costs in air conditioning. Then we get to the "Service Charge" of 5% added to your bill for ... wait ... Checking in !!! What a joke.
Tom, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Had to complain due to the smell from the room especially the bathroom. The bed was pushed up to the window making the bed and sheets damp. The shower room had black mould forming on the seal and the shower itself was rusty. The room did not feel clean.
Sara, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Disappointing stay
There were 2 things that spoilt the stay at the Dorsett - After being out we came back to the room to find a card in the Card switch in the room - According to reception house keeping may have checked the room - I find this very strange - Checking for What ? The other disappointment was breakfast, specifically the English cooked breakfast, the sausage was inedible, the fried eggs were like rubber, soggy hash browns, the best thing was the toast and I cooked that myself - The room was OK but based on this visit I certainly would look elsewhere.
Simon, 1-night family trip
Verified Hotels.com guest review

6/10 Good

For the money it’s a tired hotel
Stayed here a few times over the years and always found it to be a very nice hotel with very friendly staff and always used to be clean. Sadly it seems maintenance is done to a minimal standard and things are looking very very tired. Tiles broken all over the bathroom floor, silicone mouldy around the fittings, cabinets with silicone peeling off, stains all over the floors. Bathroom was horrendous in the first room and air con didn’t work. Moved to an accessible room which also had cracked tiles and dirty silicone but at least air con worked! I don’t expect a hotel to be pristine perfect all the time but when tiles are broken and the floor is moving you’d expect maintenance to be of a good standard at this price point. House keeping and general staff are very good, my only issue is with the maintenance that is clearly lacking.
David, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Need to fix their TVs
I had to change rooms as the TV didn't work! The TV in room I was moved to only had a few channels which worked too.
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

They went above and beyond and fulfilled my request wishing for a high room for our anniversary. Surprised us with a bottle of prosecco and cake in addition to balloons and decor which made it super special.
Finn, 1-night trip
Verified Hotels.com guest review

6/10 Good

Overall, I would not recommend it
The accommodation was as shown in the photographs and description, located in a quiet area at night, with good communication links. The only downside is there are some hidden fees which I guess te hotel should disclose in advance, for instance I paid £ 100.00 deposit for which I am still waiting a refund, and and additional £ 19.98 for service charge for which I asked clarification but the hotel management did not or refused to provide so far Overall, I would not recommend it as you can get same services for a cheaper price in London (I lived there 15 years so I can be pretty much objective on that)
Cristiano, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Great location
Great hotel in a fab location. The beds were really comfortable and room facilities great. The bathroom had a really bad drain smell but as we were only there for one night did not really have time to report and resolve this issue. Our biggest gripe was misinformation- we were told at check in that breakfast start at 6.30am on Saturday. I questioned this as we needed the earliest start possible and I thought at weekends it was 7 but was assured it was 6.30. Got up, down at 6.30 for a quick breakfast to be told no it starts at 7! So unfortunately had to leave without breakfast.
1-night family trip
Verified Hotels.com guest review

6/10 Good

A let down
Sadly not the best. We had to request a room swap within an hour of arriving due to a very smelly drain in the bathroom. To the staff’s credit this was actioned quickly without issue. However our next room had no TV remote, smelt (although not a bad) in the bathroom and the provided milk curdled. Enjoyed cocktails in the bar.
1-night family trip
Verified Hotels.com guest review

6/10 Good

Hotel tres correct. Personnel agréable proche des3 stations de metro Par contre un enorme probleme de plomberie. Des odeurs egout dans les douches.
Sylvie, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Alan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Convenient as nect foor to shepherd bush empire.
Very convenient as next door to shepherds bush empire.
M, 1-night trip
Verified Hotels.com guest review

8/10 Very good

david, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Great hotel in a nice area
Very friendly staff and great service. We even got a complimentary dessert delivered to our room :) The lobby and lounge area is top notch. The room was ok, a bit worn down but clean and nice. Very comfortable bed. I would definitely recommend this hotel to others.
Samuel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent spot for the empress
Check in was a smooth experience and the lovely Maria checked us in. My son went to a concert next door and later that night we had a little note saying hope you were enjoying your stay and enjoyed the concert and here’s a treat from us and we had a bar of chocolate really unexpected but such a nice touch.
Elizabeth, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

SOON MUK, 7-night business trip
Verified Hotels.com guest review

8/10 Very good

Gabriel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ryan, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Carlos Marcelo, 4-night trip
Verified Hotels.com guest review

6/10 Good

7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Relaxing after charity event
Fabulous stay .. lovely clean room and so comfortable
avril, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

sally, 2-night trip
Verified Hotels.com guest review