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Kore Tulum Retreat and Spa Resort - Adults Only

4.5 star property
Adults-only resort with 2 restaurants, near Tulum National Park
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Kore Tulum Retreat and Spa Resort - Adults Only

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Beach nearby, white sand, sun-loungers, beach towels
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Property grounds
View from room

Reviews

7.8 out of 10

Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Pool
  • Non-smoking
  • Free breakfast

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool and 4 hot tubs
  • Fitness centre
  • Sauna
  • Steam room
  • Free use of bicycles
  • Beach sunloungers
  • Beach towels
  • Pool bar
  • Swim-up bar

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Private hot tub
  • Separate bath and shower
  • Separate sitting area
  • Television
The price is AU$757
includes taxes & fees
8 Jan - 9 Jan 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Suite, Jetted Tub, Garden View

Free minibar, in-room safe, desk, blackout curtains

Suite, Jetted Tub, Garden View

Highlights

Balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Room, Hot Tub, Garden View

Free minibar, in-room safe, desk, blackout curtains

Room, Hot Tub, Garden View

Highlights

Terrace
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
  • 59 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Suite Standard With Garden View

Free minibar, in-room safe, desk, blackout curtains

Double Suite Standard With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Double Suite Standard With Garden View

Free minibar, in-room safe, desk, blackout curtains

Double Suite Standard With Garden View

  • Sleeps 3
  • 2 Queen Beds

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About the area

Map
Carr Tulum Boca Paila Km 3.85, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 3 min walk - 0.3 km
  • Las Palmas Public Beach - 14 min walk - 1.2 km
  • Playa Paraiso - 4 min drive - 2.1 km
  • Tulum Beach - 7 min drive - 2.4 km
  • Tulum Mayan Ruins - 10 min drive - 6.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 54 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬10 min walk
  • ‪Kin Toh - ‬16 min walk
  • ‪Rossina Cafe - ‬5 min drive
  • ‪Carl's Jr. - ‬3 min drive
  • ‪Mateos - ‬18 min walk

About this property

Kore Tulum Retreat and Spa Resort - Adults Only

At Kore Tulum Retreat and Spa Resort - Adults Only, you'll be a short five-minute drive from Tulum National Park and Playa Paraiso. Guests can indulge in deep-tissue massages, aromatherapy or hydrotherapy, and Nirvana Restaurant, one of 2 restaurants, serves international cuisine and is open for breakfast and lunch. Other highlights at this luxurious resort include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers love the helpful staff.

All-inclusive

All-inclusive room rates at Kore Tulum Retreat and Spa Resort - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and beverages included
In-room minibar (non-alcoholic beverages included)

Land activities

Cycling
Fitness facilities

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Languages

English, Spanish

At a glance

Hotel size

  • 94 units
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas (1-device limit)
  • Free WiFi in rooms (speed: 25+ Mbps; 1-device limit)

Parking

  • Free secured, uncovered on-site self-parking
  • On-site parking is limited
  • On-site parking includes off-street options

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7 AM–11 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Room service (limited hours)

What to do

  • Yoga classes
  • Karaoke
  • Shopping
  • Pool table
  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Bike storage
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 6 buildings/towers
  • Built in 2008
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Bike parking
  • Spa services
  • 4 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Mediterranean architecture

Accessibility

  • 10 steps to reach property
  • Smooth flooring in room

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Private indoor hot tub
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps and 1-device limit)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Dining

Nirvana Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.
Specialties Shangri-la – Overlooking the ocean and pool, this diner specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 200.00 per stay
  • A damage deposit of USD 200.00 will be collected before check-in

Optional extras

  • Late check-out can be arranged for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a security system on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

All Inclusive Wellness Resort
Zenserenity
Zenserenity Resort
Zenserenity Tulum
Zenserenity Wellness
Zenserenity Wellness Resort All Inclusive
Kore Tulum Retreat Resort Adults Only-All Inclusive
Zenserenity Wellness Tulum
Kore Tulum Retreat Resort Adults All Inclusive
Kore Retreat Resort Adults All Inclusive
Kore Retreat Resort Adults Only-All Inclusive
Kore Tulum Retreat Adults Only-All Inclusive
Kore Retreat Adults Only-All Inclusive
Kore Tulum Retreat Spa Resort Adults Only All Inclusive

Frequently asked questions

Does Kore Tulum Retreat and Spa Resort - Adults Only offer free cancellation for a full refund?
Yes, Kore Tulum Retreat and Spa Resort - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Kore Tulum Retreat and Spa Resort - Adults Only?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Kore Tulum Retreat and Spa Resort - Adults Only?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Kore Tulum Retreat and Spa Resort - Adults Only?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Kore Tulum Retreat and Spa Resort - Adults Only?
You can check in starting at 3 PM. Check-out time is noon. Late check-out is available for a charge.
What is there to do at Kore Tulum Retreat and Spa Resort - Adults Only and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes yoga. Soothe your senses in one of the 4 hot tubs or make use of other amenities, which include 2 bars and an outdoor pool. Kore Tulum Retreat and Spa Resort - Adults Only also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Kore Tulum Retreat and Spa Resort - Adults Only?
Yes, there are 2 on-site restaurants, featuring international cuisine, ocean views and poolside dining.
Does Kore Tulum Retreat and Spa Resort - Adults Only have rooms with private hot tubs?
Yes, each room has a indoor private hot tub and a jetted bath.
What's the area around Kore Tulum Retreat and Spa Resort - Adults Only like?
Kore Tulum Retreat and Spa Resort - Adults Only is a short 3-minute walk from Tulum National Park and 14 minutes' walk from Las Palmas Public Beach.

Kore Tulum Retreat and Spa Resort - Adults Only Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Poor

Bad experience
Javonda, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

It could be more light in the rooms. Beautiful resort. The bartender at the pool was nice and awesome. The bar inside the resort was nice and the bartender was always nice.
Barbara, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

Quiet and peaceful. Nice staff.
Guadalupe, 3-night romance trip
Verified Expedia guest review

6/10 Good

For the low price I was satisfied and there were certain things like the cool forest jungle vibe and the view of the ocean from the pool that were really nice. The food and drinks were not good but good enough to eat. We only got 2 small bottles of water per day, room service didn't have wine available to order. There is only one restaurant. There is no beach access, I guess I wrongly assumed this when booking. There are no free activities. There is a free bike rental which is nice because nothing is walking distance and the resort didn't have anything to do other than sleep, eat or go to the pool or gym but despite how vacant the resort seemed, the bike rental was often unavailable and at full use. This place is not luxury it's mid level, if you're satisficed with basic needs being met and a nice vibe in Tulum I highly recommend it however if you have decent high standards for feeling like you're being treated really well and staff goes above and beyond I don't recommend this place.
Erika, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

DO NOT BOOK HERE. I booked this hotel for my boyfriend and I and it was an absolute horrible experience. I seen the ratings 8/10 on Expedia and as I go back to write a review I can see how their ratings dropped within A MONTH. It is NOT ALL INCLUSIVE. First day we were there, the water in the shower was not draining and backing up. We were in room 2201. The next day they moved us to room 3108. They did not have anyone help us with our luggage and all they did to compensate us was give us a dinner. We payed extra to have a room with a jacuzzi and when we turned the water on the tub was FILTHY. The staff was not friendly and gave attitude. Our tv also didn’t work for two days and it took them two days to resolve the issue by giving us a new tv in which took 5 minutes. It took them two days to resolve something that took only a couple minutes. When we went to the front to make them aware of the issue, Lizabeth did absolutely nothing to compensate us for the troubles. They only give you two small tiny water bottles a day if you’re lucky. They also charge $5 a small bucket of ice. NO FULLY STOCKED MINI BAR. The sheets and towels still felt and smelt dirty. There is NO BEACH access in the hotel and also NO CENOTE like they advertised. You have to walk about 10 minutes down to get to a beach which is at another hotel. We were unable to find the cenote advertised. The restaurant, yes only singular, had dry little choices and most of them were unavailable. Rentals are also not free.
Nadia Ariana, 6-night romance trip
Verified Expedia guest review

2/10 Poor

Denise, 3-night trip
Verified Expedia guest review

2/10 Poor

Diva, 4-night trip
Verified Expedia guest review

2/10 Poor

This place was nothing like an All-Inclusive Resort at all, unfortunately. Everything about it was disappointing from the start and not like the experience the website advertised. There was suppose to be 2 restaurants, but there was only 1, and the “themed” dinner options every night were not the same as detailed on the website, and the food was absolutely terrible, like leftovers from another place’s buffet, barley warm & chewy like it had been sitting out all day. The alcoholic drinks were no better, watered down with minimal alcohol mixed in, if any. The staff treated us as if we were an inconvenience and unwelcome, instead of as paying guests. There was a hidden “environmental” fee that was never mentioned, and the website had also advertised Free Admission to Jaguar Park, but this was not true either. The free bike accommodation was available, but there were only a total of 4 to use, and 3 of them had chains that kept coming undone or flat tires. Normally not one to complain or write bad reviews, but I think in this case it’s important for future patrons to beware and know what they are really getting when they choose to stay at Kore “Retreat” Tulum. Hopefully they will take this feedback and make some major changes and adjustments for the better.
Angela, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Food in dining was average. In my room the wrong coffee bag. Woke up on my birthday to 3 big roaches and one was alive and crawling and the they didn’t even pick up one when cleaning. Property beautiful but not very well maintained. Room was big and comfy and also clean.
sandra, 4-night trip
Verified Expedia guest review

2/10 Poor

At the end of the trip, they lost wifi for a whole day and lied and said it was the whole city of tulum when it was only the resort. We also found out their chef quit over a month ago so it was the resort workers that were cooking for us who probably don't have any experience on professional cooking. Only one restaurant-2 mentioned in website. Did not have most of what was on the menu. Same breakfast and lunch everyday. Food gave me diarrhea. AC did not work in the room. Shower head pressure was weak Stains and blood on the bed sheets and pillow. Bed sheets old and gray not smell good. Tub was filthy and water didn't turn on. Room service would not provide me with water bottles or fridge beverages. Trying to be greedy and save in all areas such as food/beverages and bathroom supplies. There is NO beach access. There's barely any people at this resort, including workers. This resort is not worth the $1700 I paid and the owner is ripping people off. You do not get the value out of the money you pay for towards this resort.
Kamal, 9-night trip with friends
Verified Expedia guest review

2/10 Poor

-Only 1 restaurant available at this resort. Most of the food on the menu was unavailable. No chef, regular employees cooking in the kitchen. Therefore, most of the food on the menu did not match what they were cooking for you! -No beach access from this resort! -Yellow/gray, smelly bed sheets and pillows. -Rude servers!
Sindi, 9-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Best service ever thank you to Sergio and the staff !
Christopher, 6-night romance trip
Verified Expedia guest review

2/10 Poor

For my first experience to Mexico, this resort was terrible. There were no amenities like stated on their website, no activities, there’s no access to the beach, they stole money out of our rooms, there was only one restaurant open when there was suppose to be two. There was barely anyone on the resort and the bartenders were getting frustrated that we were asking for a lot of drinks when we paid for an all inclusive stay. Then they only have bottom shelf liquor, my mini bar wasn’t filled with any snack nor drinks. I’m not sure why this resort is even open or how it even stays open.
Amiziyah, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

RUN, DO NOT STAY HERE! This place was not at all what we expected. It’s very rundown, the food is terrible, the rooms were not clean, the a/c unit smelled of mildew. The sound from joining rooms is so loud feels like your neighbors are in the same room as you. Save your money and go elsewhere.
Catrina, 3-night trip with friends
Verified Expedia guest review

6/10 Good

There was no adult entertainment, no drinking alcoholic beverages till after 11am. There was only one restaurant in the whole resort with limited options and they did not offer any buffet options which was advertised. There is no beach available to swim or to enjoy. The beach that’s closest to the resort is kinda far and you must pay an entrance fee. My best option is to go to a bigger resort.
Jessica, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

One of the best vacations I have had . Every staff member was amazing. Very friendly, accommodating, and went above and beyond . We all called each other by name . They treated me and my husband like family . Everything was amazing , food , the room the stay . Loved it !
Jehan, 4-night romance trip
Verified Expedia guest review

6/10 Good

Property was not busy at all. Pool was ok. Got a room with hot tub, never worked, so the upgrade cost was wasted. Hot tubs by pool closed for work so on shade structure. Food was disappointing. Staff was all pretty good. It is a property in need of upgrades. Never did hear back on fixing our room hot tub or discount on room price. I would most likely not stay here again.
Heath, 2-night trip
Verified Expedia guest review

6/10 Good

Mostly great staff. Love the quietness, Wines are a must to have let’s work on that. Not having beach access is hurting the hotel. Get more umbrellas at the pool.
Praise, 6-night trip
Verified Expedia guest review

2/10 Poor

Property was with out power when it was booked. We were informed when we were going to check in. Now we have to dispute the charges since they wouldn’t refund then. We didn’t check in or go to the room since they couldn’t tell us a time of when the power would be restored.
Deresa, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

It waa fun
Evodie, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Property was beautiful & right next to the ocean.
Terrance, 4-night trip
Verified Expedia guest review

2/10 Poor

HORRIBLE!! we moved to 6 rooms in two days due to noAC’s in the rooms. On the 1st night room change #5, they made us sleep where staff sleeps. We found out in the morning. Room change#6 had AC but we were forced to take ice cold showers every day, they ran out of ice on the resort. We paid extra for a jacuzzi suite, the jacuzzi was broken.There is only one restaurant even tho it’s advertised as 3 on site. They consistently ran out of food from the menu daily. There was no swim up bar due to construction. There were no bottles of waters or drinks in the fridge even though, we booked an all inclusive package. We attempted to schedule a massage, the day of , they called our room and cancelled it. Room service was advertised ending at 1am. On the first night we called at 1030om, and they said room service was over. We tried to call a cab to go out , twice, and were overcharged, until realizing the front desk receptionist who works the night shift, was contacting her boyfriend or someone she personally knew via text message to get us. She threw 3 prices at us that he sent her through text, until we said we would just call another cab service that we had written down. Once she saw we had other options, miraculously the price dropped. And when we finally agreed, the same man arrived to get us for a third time, so she was in on the scam. Lastly, the manager Victor, promised he would refund us for inconvenience. He lied and said he would but has been dodging Orbitz emails/calls!
Valerie, 5-night family trip
Verified Orbitz guest review

4/10 Fair

Staff,especially dining staff very nice. The pool was decent. Overall the property needs to be updated and fixed. Its dirty, not the rooms...the property. There was poop ( iguanas) everywhere, broken door knobs, cracks in the ceiling, dirt in the ocean, bugs inside common areas ( ants, I saw a few roaches). Needs a serious deep cleaning.
Esperanza, 6-night trip
Verified Expedia guest review

10/10 Exceptional

I loved the food! All the staff were so nice!! The views are amazing here too. One thing I really loved was that you are able to get the Colectivo within walking distance. They charge 20-30 pesos to take you to the main town.
Ofelia, 6-night romance trip
Verified Expedia guest review

2/10 Poor

Limited food for breakfast lunch and dinner. All 3 days there was no syrup for the pancakes, more than half the menu unavailable everyday. The dinner only consist of an Asian style dish or Italian style dish. Iguanas all over the dining area. And many of raccoons! Room service is suppose to be until 1:30am everyday but instead it closed at 10:30am. No wash clothes available! Pool was extremely dirty the first day. Also there is 1 swim up bar and only 1 day the bar was open until 6pm. All other days you had to find an employee to get drinks. Super short staffed. water pressure in the shower was so low it was almost unusable. No beach area. One of the worst ever!
Marquee, 3-night romance trip
Verified Travelocity guest review