Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
4.5 star property
Relax in paradise with breathtaking views from the rooftop terrace or poolside bliss. Rejuvenate your senses with spa treatments and savor delicious cuisine.
Photo gallery for Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
Cancun, Quintana Roo (CUN-Cancun Intl.) - 99 min drive
Free beach shuttle
Restaurants
Rossina Cafe - 11 min walk
Carl's Jr. - 17 min walk
Pescaderia Estrada - 3 min drive
Escama - 4 min drive
El Capitán - 4 min drive
About this property
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive features a rooftop terrace and puts you within a 15-minute walk of Tulum National Park. Guests can visit the spa to be pampered with beachside massages, body wraps or facials, and Olio, one of 10 restaurants, serves Italian cuisine and is open for dinner. Other highlights at this luxurious property include 10 outdoor pools, a beach bar and a snack bar/deli. Fellow travellers love the helpful staff.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Languages
English, French, Spanish
At a glance
Hotel size
301 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property comprises the main hotel building and a separate beachfront section (Casa Zamna room types). The separate beachfront section is located 4.7 miles (7.7 kilometres) from the main building and the parking area.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum guest age is 18
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
Pets allowed (dogs only, 1 total, up to 10 kg per pet)*
Service animals welcome
Specific rooms only*
Pets must be supervised
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 25+ Mbps)
Parking
Free secured, covered on-site self-parking
Free secured, covered on-site valet parking
Off-site
Free beach shuttle
Other information
Designated smoking area (fines apply)
Caters to adults only
Property amenities
Food and drink
Free buffet breakfast each morning 7:00 AM–11:00 AM
10 restaurants
5 bars/lounges
Beach bar
Coffee shop
Coffee/tea in a common area
24-hour room service
Snack bar/deli
What to do
Free beach shuttle
Beach yoga
Beach volleyball
Private beach nearby
Free beach club nearby
Working away
Business centre
2 meeting rooms
Conference centre (5000 square feet of space)
Services
24-hour front desk
Concierge services
Multilingual staff
Porter/bellhop
Beach cabanas (surcharge)
Free beach shuttle
Beach sunloungers
Beach towels
Beach umbrellas
Facilities
4 buildings/towers
Built in 2022
ATM/banking
Rooftop terrace
10 outdoor pools
Full-service spa
Massage/treatment rooms
At least 80% of food locally sourced
Vegan dining options
Vegetarian dining options
Outdoor entertainment area
Outdoor furniture
Accessibility
Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible business centre
Closed-captioned TV
Well-lit path to entrance
Smooth flooring in room
Room amenities
Be entertained
50-inch flat-screen TV
Premium cable channels
Home comfort
Air conditioning
Ceiling fan
Free stocked minibar
Espresso maker
Bathrobes and slippers
Iron/ironing board
Window screens
Sleep well
Pillow menu
Blackout curtains
Turndown service
Bed sheets provided
What to enjoy
Furnished balcony/patio
Individually furnished and decorated
Freshen up
Rainfall shower heads
Shower only
Free toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Complimentary wireless Internet access (speed of 25+ Mbps)
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
LED light bulbs
Special features
Spa
The on-site spa has 3 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
Dining
Olio – This fine-dining restaurant specialises in Italian cuisine and only serves dinner.
Jasmine – This restaurant serves breakfast and dinner. Open daily.
Seaside Grill – This restaurant only serves dinner. Open daily.
Market Café – Overlooking the garden, this buffet restaurant serves breakfast and lunch. Open daily.
Blue Water Grill – Overlooking the garden, this fine-dining restaurant only serves dinner. Open daily.
Fees & policies
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 65 per pet, per day
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Also known as
Secrets Tulum Adults Only All Inclusive
Secrets Tulum Adutls Only All Inclusive
Secrets Tulum Resort Beach Club Adults Only All Inclusive
Frequently asked questions
Does Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?
Yes, there are 10 outdoor pools. Guests have pool access from 8:00 AM to 6:00 PM.
Are pets allowed at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of USD 65 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
What is there to do at Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive and nearby?
Have fun with on-site activities such as volleyball and beach yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 10 outdoor swimming pools. Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive also has 5 bars and beach cabanas.
Are there restaurants at or near Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive?
Yes, there are 10 on-site restaurants, featuring Italian cuisine and garden views.
Does Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive like?
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive is a short 14-minute walk from Tulum National Park and 15 minutes' walk from Hunab Lifestyle Center.
Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
29 Dec 2024
Andres Emilio
Andres Emilio, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 Dec 2024
Andres Emilio
Andres Emilio, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
25 Dec 2024
Allison
Allison, 4-night trip
Verified Hotels.com guest review
8/10 Very good
1 Dec 2024
Tantra
Tantra, 3-night trip
Verified Hotels.com guest review
2/10 Poor
1 Dec 2024
Poor experience
We stayed in room 2150 and they didn’t finish the bathroom, no shower door and toilet exposed. We couldn’t sleep because they had loud pounding music till 2:00 am. We called the manager to see if they could turn down music because there was only 4 people there. They wouldn’t. We had to leave to airport early next morning so it was terrible. The restaurant down stairs in the jungle took 3 hours to sit us.
Eve-ette
Eve-ette, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
29 Oct 2024
Loved the service, only thing I would change is the early phone calls.
Elvia
Elvia, 2-night romance trip
Verified Expedia guest review
2/10 Poor
28 Oct 2024
I recently stayed at this all-inclusive hotel in Tulum, and it was an incredibly disappointing experience. The staff were unprofessional and often vague, creating confusion about what services were actually included. We were given a voucher with promises that it could be used for ‘any type of service or a la carte dining,’ which turned out to be misleading and unhelpful.
Despite what they charge, the hotel is far from the beach, and the shuttle service was uncomfortable and took way too long. If you’re looking for easy beach access, you’d be much better off staying at a resort closer to the shore.
Room service was terrible, and the food quality left a lot to be desired. Additionally, the alcohol served felt diluted, like they were cutting corners on quality. Overall, this place is not worth the money. Avoid at all costs if you’re looking for an enjoyable, hassle-free Tulum experience
monserrat
monserrat, 1-night trip
Verified Expedia guest review
10/10 Exceptional
28 Oct 2024
It's a beautiful place to stay...Staff is excellent, food is great..Transportation to the beach is well organized....
Their main problem is actually mosquitoes.
They really tried, but without success...Spraying didn't work. Had to pay extra 800 to upgrade to presidential suite..They were understanding and cooperative...Otherwise, great place to stay
VLADIMIR
VLADIMIR, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
25 Oct 2024
Craig
Craig, 1-night trip
Verified Expedia guest review
10/10 Exceptional
25 Oct 2024
The resort provided beautiful hospitality.
Jalisa
Jalisa, 3-night trip
Verified Expedia guest review
10/10 Exceptional
24 Oct 2024
Ixeanely
Ixeanely, 3-night trip
Verified Expedia guest review
2/10 Poor
23 Oct 2024
I had a very poor experience at Secrets Tulum Resort. The listing did not make it clear that by selecting a room with an ocean view that I would not be staying at the main resort, but rather a different location their Beach Club. When I arrived, I was given a sales pitch about something, I didn't fully understand what about. I was shown a map of locations in Central America and the Caribbean, I guess other locations owned by the same ownership group. I wasn't sure what exactly, I turned down whatever it was. Then I was told to get into a shuttle that was taking me to the Beach Club, which I didn't fully understand at this point so I was a bit on edge. I arrive at the location and get checked into my room. I did not check in super later and wasn't given a lay of the land by the staff. I bring this up because as I saw later in the week, as other guests were checked in they were given tours of the facility and explained how things worked. I had to learn a lot of stuff about the hotel on my own. They had an app they wanted you to download which was unstable. It would crash constantly and I needed to load it about 10 times on average. The intrusive add on pop ups always seemed to work. Around the middle of my trip, my door had an issue where it would not open. Luckily there was a side door that worked but it wouldn't lock leaving my room wide open. The staff gave me no updates on the progress of this and other issues that came up. Management at the Beach Club was terrible.
Joseph
Joseph, 7-night trip
Verified Expedia guest review
10/10 Exceptional
16 Oct 2024
Amazing stay for a relax stay.
Namid
Namid, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
15 Oct 2024
It was beautiful, the staff was amazing . The beach club was breathtaking. I did not want to leave. Can’t wait to go back!
Sherlorian
Sherlorian, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
15 Oct 2024
Absolutely beautiful and very friendly attentive staff!
Trey Morgan
Trey Morgan, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
14 Oct 2024
Cecille Dizon
Cecille Dizon, 3-night trip
Verified Expedia guest review
10/10 Exceptional
11 Oct 2024
Had a Great time with my husband! The staff was amazing and accommodating. The resort was beautiful! I appreciated the quick response prior to the vacation to organize the transportation to a from Tulum airport. The food at Blue Water Grill on the resort was AMAZING ...10/10 experience
Tamikah
Tamikah, 3-night romance trip
Verified Expedia guest review
6/10 Good
10 Oct 2024
Taylor
Taylor, 3-night trip
Verified Expedia guest review
8/10 Very good
10 Oct 2024
Simone
Simone, 4-night trip
Verified Expedia guest review
10/10 Exceptional
4 Oct 2024
It was clean and hospitality was great.
Shifa
Shifa, 3-night trip
Verified Expedia guest review
10/10 Exceptional
3 Oct 2024
Andrew
Andrew, 5-night trip
Verified Expedia guest review
10/10 Exceptional
3 Oct 2024
Paul
Paul, 1-night trip
Verified Expedia guest review
10/10 Exceptional
30 Sept 2024
The only real issue is that we had to get a bus/shuttle (free) to go to beach as it was 20 minutes away from the resorts. Other than that, everything were amazing.
Amir Mehdi Ansari
Amir Mehdi Ansari, 9-night romance trip
Verified Expedia guest review
10/10 Exceptional
30 Sept 2024
Place is beautiful and relaxing. Remember it’s not beach front so the shuttle will take you to the beach club. Food is amazing. Staff was super nice.
Dina Otilia
Dina Otilia, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
27 Sept 2024
We stayed at the beach club and the staff and food was fantastic. Julio, Albert and Abraham by pool/beach servers were attentive and super helpful. Albert went above and beyond for us during our stay.
Miguel , Ivan, Eduardo, Santos, and Efrain at the on site restaurant at the beach club were great.
Antonio at front desk concierge was always helpful and made all of our arrangements
Johnny with entertainment was fantastic he played beach volleyball with us for 3 days straight, made bracelets on the beach and gave us his own sunscreen when we ran out!