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Hotel Villa Mercedes

4.0 star property
Hotel with 2 restaurants, near Amber Museum of Chiapas
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Villa Mercedes

Exterior
Exterior
Front of property
Deluxe Double Room
Front of property
VIP Access

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Free parking
    Free parking
  • Laundry facilities
    Laundry facilities
  • 24/7 front desk
    24/7 front desk
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Free area shuttle
  • Room service
  • Coffee shop/cafe
  • 24-hour business centre
  • Conference centre
  • Business centre
  • 3 meeting rooms
  • Terrace
  • 24-hour front desk
Feel at home
  • Children stay free
  • Private bathroom
  • Separate bedroom
  • Television
  • Garden
  • Terrace
The price is AU$75
includes taxes & fees
26 Nov - 27 Nov

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room

Grand Room

Grand Room

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room

Standard Room | View from room

Standard Room

Highlights

Heating
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Private bathroom
Bathrobes
Hairdryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Double Room

Grand Double Room

Grand Double Room

Highlights

Heating
Plasma TV
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
Rainfall showerhead
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite

Suite

Suite

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Deluxe With Garden View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Executive With View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Room Executive With View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Executive With View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Room Executive With View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite With View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Suite With View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Executive With View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Double Room Executive With View

  • Sleeps 2
  • 2 Double Beds

View all photos for Suite With Garden View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Suite With Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Deluxe With Garden View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Room Deluxe With Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Suite Superior With View

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Double Suite Superior With View

  • Sleeps 3
  • 2 Double Beds

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About the area

Map
Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264

What's nearby

  • Amber Museum of Chiapas - 19 min walk - 1.6 km
  • Santo Domingo Handicraft Market - 3 min drive - 2.5 km
  • Plaza 31 de Marzo - 3 min drive - 1.8 km
  • Mesoamerican Museum of Jade - 3 min drive - 1.9 km
  • San Cristóbal de las Casas Cathedral - 3 min drive - 2.1 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 69 min drive
  • Free local area shuttle

Restaurants

  • ‪El 7 Mares - ‬5 min walk
  • ‪Fragola - ‬3 min walk
  • ‪Cacao Nativa - ‬3 min walk
  • ‪Al Grano - ‬9 min walk
  • ‪Asador la Herradura, Carnes & Cortes - ‬1 min walk

About this property

Hotel Villa Mercedes

Hotel Villa Mercedes puts you a short five-minute drive from San Cristóbal de las Casas Cathedral. For a bite to eat, guests can visit La Chimenea, one of 2 restaurants, which serves breakfast, lunch and dinner. This Colonial hotel also features a bar/lounge, a snack bar/deli and a terrace.

Languages

English, Spanish

At a glance

Hotel size

  • 83 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered on-site self-parking
  • Free on-site extended parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking on site

Off-site

  • Free area shuttle within 3 kilometres

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 7 AM–noon
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free local shuttle

What to do

  • Shopping
  • Use of nearby fitness centre
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (4408 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in reception
  • Television in common areas
  • Banquet hall
  • Colonial architecture

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch plasma TV
  • Cable TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

La Chimenea – This family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately MXN 165 for adults and MXN 85 for children

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards and cash.

Also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes Hotel
Hotel Villa Mercedes San Cristóbal de las Casas
Hotel Villa Mercedes Hotel San Cristóbal de las Casas

Frequently asked questions

Does Hotel Villa Mercedes offer free cancellation for a full refund?
Yes, Hotel Villa Mercedes does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Villa Mercedes?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Villa Mercedes?
Yes, there's free self and extended parking. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at Hotel Villa Mercedes?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
What is there to do at Hotel Villa Mercedes and nearby?
Have fun with nearby activities such as hiking and mountain biking. Additional recreation nearby includes ecotours. Hotel Villa Mercedes also has a garden.
Are there restaurants at or near Hotel Villa Mercedes?
Yes, there are 2 on-site restaurants.
What's the area around Hotel Villa Mercedes like?
Hotel Villa Mercedes is a short 16-minute walk from Ciudad Cuauhtemoc and 9 minutes' walk from Huitepec Ecological Reserve.

Hotel Villa Mercedes Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

Xx
Jorge, 1-night trip
Verified Expedia guest review

8/10 Very good

The staff is always helpful here. This is an older hotel in small town Mexico, so that should temper expectations of guests. Some parts could use an update, especially adding air conditioning to the rooms.
James, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Holly, 1-night trip
Verified Expedia guest review

8/10 Very good

Holly, 1-night trip
Verified Expedia guest review

10/10 Exceptional

It was great gracias
Vanessa, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Jack, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Bertrand, 1-night trip
Verified Expedia guest review

10/10 Exceptional

At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome!
Marco A., 6-night family trip
Verified Expedia guest review

6/10 Good

Ramon Yepez, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Staff rocks, friendly and helpful and knowledgeable
Claudia, 4-night family trip
Verified Expedia guest review

6/10 Good

Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like.
Raudel, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful.
Charles, 3-night trip
Verified Expedia guest review

10/10 Exceptional

I stayed there for two weeks. Easy to move around. Hotel is a little dated (part of the charm) and very clean. I was mostly satisfied with the extremely professional, friendly staff. I most mention the following things for your consideration. First, Hotel has very thin walls … you can hear everything from the hallway and the rooms next door. This didn’t bothered me, but you most know. Also, the walking distance to the center (where all action happens) is about 15-20 minutes. If you want to stay there late at night you most take transportation back to the hotel (is safest) and for me in two weeks it added up $ (add these to your budget)
EDITH ARACELI, 12-night romance trip
Verified Expedia guest review

8/10 Very good

Great hotel
Celso, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Juan Manuel, 6-night trip
Verified Orbitz guest review

10/10 Exceptional

Elizabeth Munoz, 6-night trip
Verified Expedia guest review

8/10 Very good

Great hotel. Great food, service and cleanliness. The only 2 negative things I would point out is that the hotel does not have an elevators nor does it have a thermostat in the rooms. Other than these to issues I would recommend this hotel.
4-night family trip
Verified Expedia guest review

8/10 Very good

Americo, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Very attractive rooms, great staff, easy parking and close to downtown and shopping. The only downside was the lack of heat in the room. It gets close to freezing at night and it can get a bit chilly in the room. I travel with a small space heater when in the Altiplano but others should be advised. Also, the breakfast Buffet was marginal. No eggs, no sausages, and the Mexican dishes were not very tasty.
Stephen, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Staff always attentive, very friendly and ready to make your stay a pleasant one. Room was clean with plenty space. Liked the brick ceiling in the room. Also the lobby was cozy. They had las catrinas and jaguars
4-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Clean, Attractive Rooms and Attentive Staff
Really nice rooms a little outside of town, with free secure parking. Perfect for a road trip. The thing that was great was the staff. They accidentally double charged me, and I would not have noticed until I got back from vacation. They alerted me to the mistake and corrected it immediately. I really appreciate their service and honesty, they went the extra mile.
Claudia, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Good stay!
Good stay. Just a little bit noisy. No microwave in the room.
Verified Hotels.com guest review

10/10 Exceptional

Good stay!
A little bit noisy and pricey.
Verified Hotels.com guest review

8/10 Very good

Lousy shower and internet never worked
Hotel restaurant needs improvement
Verified Hotels.com guest review

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