8/10 Very good
8 July 2024
Hurricane Haven
We booked this hotel to get away from Hurricane Beryl. Check in was a little cumbersome. Upon arrival, the hotel was bracing for the storm and amenities were limited. Completely understandable. Our first night was fine. The eye of the storm passed over the hotel the next morning and there was a power outage at 9am and did not return. Staff brought fruit and a sandwich to each room, which was nice. We decided to not stay for the second reserved night. Room was non-refundable, which was fine. However, they asked for $300.00 pesos per night for a pet deposit but were not able to refund the pet deposit for the unused night. It was a reasonable request but not honored. Again, not a big deal but I don't think there was really anyone in charge present when we checked out. Felt very secure as the hurricane blew over the top of us. Great layout to escape a storm.
Blake
Blake, 2-night trip
Verified Hotels.com guest review