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Novotel Surfers Paradise

4.5 star property
Luxury hotel with outdoor pool, connected to a shopping centre, near Cavill Avenue
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Novotel Surfers Paradise

Exterior
Beach/ocean view
Exterior
View from room
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Connecting rooms available
  • Bar
  • Parking available
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • Self parking
  • Hot tub
  • Pool bar
  • Room service
  • Coffee shop/cafe

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
The price is AU$198
includes taxes & fees
9 Feb - 10 Feb

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Superior Room, 1 King Bed, Jetted Tub, View

Superior Room, 1 King Bed, Jetted Tub

Superior Room, 1 King Bed, Jetted Tub, View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Double Room, 2 Double Beds

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Double Room, 2 Double Beds, View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, View

Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds, View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, Multiple Beds (Family)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Double Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Family Room, Multiple Beds (Family)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 43 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Executive Room, 1 King Bed, Jetted Tub, Ocean View

Eco-friendly toiletries, hair dryer, towels

Executive Room, 1 King Bed, Jetted Tub, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Double Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

2 outdoor pools, open 6:00 AM to 9:00 PM, pool loungers

voco Gold Coast, an IHG Hotel

Pool
Parking available
Free WiFi
Restaurant
8.6 out of 10, Excellent, (1003)
The price is AU$199
includes taxes & fees
16 Feb - 17 Feb
voco Gold Coast, an IHG Hotel
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About the area

Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217

What's nearby

  • Cavill Avenue - 2 min walk
  • Slingshot - 2 min walk
  • Chevron Renaissance - 3 min walk
  • Surfers Paradise Beach - 4 min walk
  • SkyPoint Observation Deck - 5 min walk

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 38 min drive
  • Varsity Lakes Station - 15 min drive
  • Helensvale Station - 21 min drive
  • Pimpana Ormeau Station - 26 min drive
  • Cypress Avenue Station - 9 min walk
  • Florida Gardens station - 21 min walk

Restaurants

  • ‪Surfers Paradise Beergarden - ‬2 min walk
  • ‪Love Italy - ‬3 min walk
  • ‪Surfers Paradise Surf Life Saving Club - ‬1 min walk
  • ‪Milky Lane - ‬2 min walk
  • ‪Baskin-Robbins - ‬2 min walk

About this property

Novotel Surfers Paradise

Novotel Surfers Paradise is a great choice for your beach stay in Gold Coast, putting you near activities such as surfing/body boarding. The outdoor pool provides a splash of fun, and guests can also take advantage of a fitness centre and an outdoor tennis court. BLVD Cafe & Bar serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include a poolside bar, a hot tub and a snack bar/deli. Fellow travellers say great things about the comfortable beds and helpful staff. Public transportation is close by: Cypress Avenue Station is only 9 minutes on foot.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

At a glance

DONE

Hotel size

    • 408 rooms
    • Arranged over 36 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 1.4 per cent for credit card payments
    • Front desk staff will greet guests on arrival
    • During the renovation period (now - September 30, 2025), the swimming pool will be open limited hours on weekdays (4-10 PM); weekend and school holiday pool access remains unchanged.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured covered on-site self-parking (AUD 25 per day; includes in/out privileges)
    • Wheelchair-accessible parking and van parking on site
    • On-site parking is limited
    • Height restrictions apply for on-site parking
DONE

Other information

    • Smoke-free property
    • No stag or hen parties

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu
  • Pool gate

What to do

  • Beach nearby
  • Golfing nearby
  • Surfing/body boarding nearby

Working away

  • 6 meeting rooms
  • Computer station
  • Conference space (6749 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Heated pool
  • Shopping centre on-site
  • Hot tub
  • Outdoor tennis court
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 200
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Accessible shuttle
  • Visual alarms in hallways
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 1200
  • Wheelchairs available on site
  • Closed-captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • 49-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Mini fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

BLVD Cafe & Bar – This café serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Breakfast on 1 – This restaurant only serves breakfast. Open selected days.

Fees & policies

Refundable deposits

  • Cash deposit: AUD 200 per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately AUD 30 to 42 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 1.4 per cent

Renovations and closures

The property will be renovating from 15 April 2024 to 30 September 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Parking

  • Covered self-parking costs AUD 25 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 15 years old are not allowed in the fitness facility without adult supervision

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
This property uses a grey water recycling system.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts major credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Does Novotel Surfers Paradise offer free cancellation for a full refund?
Yes, Novotel Surfers Paradise does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Novotel Surfers Paradise?
Yes, there's an outdoor pool.
Are pets allowed at Novotel Surfers Paradise?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Novotel Surfers Paradise?
Yes. Self-parking costs AUD 25 per day. Parking spaces may be limited.
What are the check-in and check-out times at Novotel Surfers Paradise?
Check-in start time: 2:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Novotel Surfers Paradise?
No, this hotel doesn't have a casino, but The Star Gold Coast (4-min drive) is nearby.
What is there to do at Novotel Surfers Paradise and nearby?
Practise your swing on the tennis courts. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Novotel Surfers Paradise also has a fitness centre and a picnic area, as well as a garden.
Are there restaurants at or near Novotel Surfers Paradise?
Yes, there's an on-site restaurant, BLVD Cafe & Bar.
Does Novotel Surfers Paradise have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Novotel Surfers Paradise like?
Novotel Surfers Paradise is located near Surfers Paradise Beach in Surfers Paradise, a short 9-minute walk from Cypress Avenue Station and 3 minutes' walk from Chevron Renaissance. Travellers say that the local area is very central with fantastic beaches.

Novotel Surfers Paradise Reviews

Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Good

Great hotel - pitty about some of the guests - beer can thrown into the pool, condoms with water thrown from balconies, toilet paper on our balcony and kids knocking on our door after 9 pm
9-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It is clean and very convenient to access the heart of Surfers Paradise.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Russell, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Not a comfortable stay
Not good for family with young kids. Waiting time for check in is too long. Pay extra for parking is a downfall and parking is limited and tight as we have a big people mover. Lifts take forever to come and take too long to get to your room. Place is not worth the money per night.
Michael, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Favourite since the 80’s
I have been staying at this property since the late 80’s (through 3 or 4 name changes) it has always been good. Staff are always lovely & helpful. I do think they need to remove carpet from the rooms which still have it, as it’s developing a musty smell. Other than that, this location is hard to beat for the price in surfers.
Jade, 1-night trip
Verified Hotels.com guest review

6/10 Good

Nickolas, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay, great pool and location. Pity about the pool being shut in the morning and not being told that it was shut every weekday until 4pm. Otherwise a good stay, and value for money.
1-night family trip
Verified Hotels.com guest review

2/10 Poor

Didn't get to have a shower in the room due to a "plumbing issue" they said would be fixed at midnight? There was a level to use the shower but that didn't feel right & I find unless you get all necessary facilities in the room you paid for them why bother at all
Karma, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

It was amazing!
Safa, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very happy
Beds very comfortable great location. Stay again
Katie, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Just ok
Tram, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We only stayed one night but it was really lovely hopefully we can return one day
Roslyn, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Robyn, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Andrew, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Older hotel but great location and views!
rachael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Olga, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Love This Hotel
I loved this hotel! The pool was amazing, location incredible! Staff so friendly, and the amenities so great! I really really loved this hotel and will for sure stay there again when we come back.
Star, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Although I didn't get my spa room that i booked and paid for the upgrade to the executive room with ocean view turned out lovely in the end. Not alot of dining options in hotel however perfectly satisfied with what you had to offer. The staff definitely make that hotel. Hotel is quite dated and showing its age. Overall a very pleasant enjoyable stay. Will be back if we get another chance away from the kids.
Tenille, 2-night romance trip
Verified Wotif guest review

10/10 Exceptional

A great holiday
Tracey, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Jason, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

For an old building it good to it being renovated. Would liked to have had a proper table to sit at to eat
Mark, 3-night trip
Verified Wotif guest review

10/10 Exceptional

👍
Renato, 2-night family trip
Verified Expedia guest review

2/10 Poor

I was misled about a parking facility which incurred an additional $20 No breakfast which was offered
Anthony, 1-night romance trip
Verified Lastminute guest review

10/10 Exceptional

Super nice hotel in the heart of surfers Paradise. Quick walk to the beach with tons of restaurants and shopping near by.
Kevin, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Chadai, 1-night trip
Verified Lastminute guest review