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Ascott Raffles City Hangzhou

3.0 star property
Central Hangzhou hotel with outdoor pool, connected to a shopping centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ascott Raffles City Hangzhou

Interior
Lobby
Living area
Restaurant
Full-sized fridge, microwave

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Laundry facilities
    Laundry facilities
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Housekeeping on weekdays
  • Restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Room service
  • Conference centre
  • Airport pick-up service
  • Limo/town car service
  • 24-hour front desk
Feel at home
  • Children stay free
  • Kitchenette
  • Separate dining area
  • Living room
  • Laundry facilities
  • Lift

Room options

Similar properties

Exterior

Conrad Hangzhou

Pool
Spa
Free parking
Internet access
9.8 out of 10, Exceptional, (58)
The price is AU$252
includes taxes & fees
8 Dec - 9 Dec
Conrad Hangzhou
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About the area

Map
18F,T1,No.228 Xinye Road, Qianjiang New Town, Jianggan District, Hangzhou, Zhejiang

What's nearby

  • Hangzhou Grand Theatre - 1 min drive - 1.4 km
  • Hangzhou Olympic Sports Center - 5 min drive - 5.5 km
  • West Lake - 5 min drive - 5.6 km
  • Hangzhou China Silk Town - 7 min drive - 6.4 km
  • Hangzhou Tower Shopping Mall - 7 min drive - 7.6 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 27 min drive
  • East Railway Station (East Square) Station - 7 min drive
  • Hangzhou Station - 11 min drive
  • South Railway Station - 14 min drive
  • Jiangjin Road Station - 19 min walk
  • Qianjiang Road Station - 26 min walk
  • Citizen Center Metro Station - 28 min walk
  • Airport pickup service

Restaurants

  • ‪怡乡春竹 - ‬17 min walk
  • ‪仙踪林 - ‬2 min walk
  • ‪禾绿回转寿司 - ‬5 min walk
  • ‪面包新语 - ‬11 min walk
  • ‪三上日本料理 - ‬7 min walk

About this property

Ascott Raffles City Hangzhou

At Ascott Raffles City Hangzhou, you'll be within a 10-minute drive of West Lake. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. An indoor pool and a fitness centre are offered, and in-room conveniences include fridges and microwaves. Fellow travellers say great things about the overall property condition.

Languages

Chinese (Mandarin), English

At a glance

Hotel size

  • 180 rooms

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport pick-up from 9 AM to 6 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Working away

  • Meeting room
  • Conference centre

Services

  • 24-hour front desk
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception

Facilities

  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Shopping centre on-site
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LCD television

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated
  • Separate dining area
  • Separate living room

Freshen up

  • Deep-soaking bath
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Full-sized fridge/freezer
  • Microwave
  • Kitchenette
  • Free bottled water

More

  • Weekday housekeeping only
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 85 for adults and CNY 43 for children
  • Airport shuttle service is offered for an extra charge of CNY 600 per vehicle

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
This property is professionally cleaned.

Also known as

Ascott Raffles City Hangzhou Aparthotel
Ascott Raffles City Hangzhou
Ascott Raffles City Hangzhou Hotel
Ascott Raffles City Hangzhou Hangzhou
Ascott Raffles City Hangzhou Hotel Hangzhou

Frequently asked questions

Is there a pool at Ascott Raffles City Hangzhou?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Ascott Raffles City Hangzhou?
Sorry, pets aren't allowed.
Is parking offered on site at Ascott Raffles City Hangzhou?
Yes, there's free self parking.
Is an airport shuttle service offered by Ascott Raffles City Hangzhou?
Yes, a shuttle from the airport to the hotel is available from 9 AM to 6 PM on request. The charge is CNY 600 per vehicle.
What are the check-in and check-out times at Ascott Raffles City Hangzhou?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Ascott Raffles City Hangzhou and nearby?
Ascott Raffles City Hangzhou has an outdoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Ascott Raffles City Hangzhou?
Yes, there's an on-site restaurant.
Does Ascott Raffles City Hangzhou have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Ascott Raffles City Hangzhou have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a fridge and a microwave.
What's the area around Ascott Raffles City Hangzhou like?
Ascott Raffles City Hangzhou is in Jianggan, a short 18-minute walk from Hangzhou City Planning Exhibition Hall and 18 minutes' walk from MIXC Mall.

Ascott Raffles City Hangzhou Reviews

Reviews

9.6

Exceptional

9.4/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Exceptional

Couldnt ask for more.
Had a beautiful full serviced apartment. Very comfortable. Property was stunning, but best of all was the shopping mall below and the metro stops just across the street. Was able to get around town without a car very easily. The service was pleasant, but being a frequent traveler, I do not ask for much. Easy check-in. It is in a higher end part of town. Very clean and safe.
Gerald, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great rooms and facilities as a service apartment
Yuk Fung, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice place, big rooms!
Very nice place, big rooms!
Stephen, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very convenient for business and extended staying travelers.
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

RAVI, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Charles, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Excellent in every ways ! Love !
Sum Yee, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Hu, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

4/10 Fair

3泊滞在しました。滞在中ルームクリーニング、ベットメイキングして頂きましたが杜撰極まりなかった。ゴミ箱のゴミはそのまま、ベットはしわしわのまま。朝一シャワーはぬるま湯しか出ません。
2-night business trip
Verified Expedia guest review

10/10 Exceptional

HYESUN, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Brillant hôtel, best hôtel of 2019 for me:)
thomas, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

ロケーションも良く、部屋の清掃も行き届いており快適に過ごせました。
mark, 3-night business trip
Verified Expedia guest review

8/10 Very good

Haruhisa, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

ouyang, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

ouyang, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ubicación, limpieza impecable y muy cómodo. Buena relación calidad precio
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Superbe hébergement.
Superbe chambre moderne et propre, on s'y sent très a l'aise.
Philippe, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

整體很好，地板再清潔一些就更好。
MOU SUN, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

huiwan, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Takanao, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

stunning view nice location good services good swimming pool
John, 1-night trip
Verified Expedia guest review

10/10 Exceptional

酒店位置在新區，所以周邊配套很好，有大型商場，很方便，酒店亦很新，所以很乾淨，房間寬敞舒適
2-night trip with friends
Verified Hotels.com guest review