Located near Tower of London, New Road Hotel offers a modern retreat with Mr White's Chophouse serving up delicious British cuisine. Relax in the library or test your skills in the arcade/game room. With free WiFi, dry cleaning services, and helpful staff who have left a lasting impression on previous guests.
New Road Hotel puts you in a great location, within a short 10-minute walk of Brick Lane and East London Mosque. The bar is a great place to grab a drink, and guests looking for a bite to eat can visit Mr White's Chophouse, which serves British cuisine and is open for breakfast, lunch and dinner. Also, Tower of London and Tower Bridge are a short five-minute drive away. Fellow travellers love the helpful staff and location. Public transportation is only a short walk: Whitechapel Underground Station is 4 minutes and Whitechapel Overground Station is 4 minutes.
At a glance
DONE
Hotel size
80 rooms
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-out available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Late check-out subject to availability
DONE
Special check-in instructions
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No on-site parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) on weekday mornings 6:30 AM–10:00 AM
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Snack bar/deli
Travelling with children
Children stay for free (see details)
Children's menu
What to do
Pool table
Discount at nearby fitness centre
Working away
2 meeting rooms
Co-working spaces
Conference space (431 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop
Bike storage
Romance packages
Facilities
Safe-deposit box at front desk
Rooftop garden
Library
Television in common areas
Arcade/games room
Bike parking
Vegan dining options
Vegetarian dining options
Locally owned and organised tours and activities
Double-glazed windows
Uses some LED lighting
Comprehensive food waste policy
Waste recycling policy
Banquet hall
Accessibility
Lift
Wheelchair-accessible
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Raised toilet seat
Low-height worktop and sink
Grab bar near toilet
Bathroom emergency pull cord
Well-lit path to entrance
Step-free path to entrance
Room amenities
Be entertained
49-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Blackout curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Electrical adapters/chargers
Food and drink
Champagne service
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Energy-saving switches
Uses some LED lighting
Recycling
Water-efficient toilets only
Local maps
Special features
Dining
Mr White's Chophouse – This restaurant specialises in British cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
On-site venue No. 2 – This bar specialises in British cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Happy hour is offered. Open daily.
Cereal Grind Coffee Shop – This cocktail bar specialises in British cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Happy hour is offered. Open daily.
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately GBP 16.95 for adults and GBP 16.95 for children
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for GBP 40.0 per night
Policies
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and mobile payments. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Mobile payment options include: Google Pay and Apple Pay.
Cashless transactions are available.
Also known as
New Road Hotel London
New Road London
New Road Hotel Hotel
New Road Hotel London
New Road Hotel Hotel London
Frequently asked questions
Does New Road Hotel offer free cancellation for a full refund?
Yes, New Road Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at New Road Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at New Road Hotel?
Sorry, there's no on-site parking at New Road Hotel.
What are the check-in and check-out times at New Road Hotel?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at New Road Hotel and nearby?
New Road Hotel has an arcade.
Are there restaurants at or near New Road Hotel?
Yes, Mr White's Chophouse offers British cuisine.
What's the area around New Road Hotel like?
New Road Hotel is in Tower Hamlets, a short 4-minute walk from Whitechapel Underground Station and 19 minutes' walk from Liverpool Street. Travellers love the hotel's prime location.
Have a question?
AI iconBetaBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0
Cleanliness
7.2
Location
9.0
Staff & service
8.8
Property conditions & facilities
Guest review summary
What guests liked
Breakfast was consistently described as good, delicious, and freshly cooked to order. (30 reviews)
The hotel's jacuzzi and spa bath were a highlight, providing a relaxing and refreshing experience for pets. (5 reviews)
The games room with a free pool table was a nice touch. (3 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Service staff
Bed
Location
Breakfast
Restaurant
Shower
Arcade
Value
Bathroom
Reviews
Verified
10/10 Exceptional
20 Mar 2026
The staff was so nice. I really enjoyed my stay.
Glennie
Glennie, 3-night trip
Verified
10/10 Exceptional
26 Mar 2026
Clean room with nice balcony, helpful staff, great location
Andrew
Andrew, 3-night trip
Verified
10/10 Exceptional
6 Apr 2026
We really liked the room, very clean & a good amount of space, comfy bed, outdoor balcony space with table & 2 chairs. Everything we needed for a 1 night stay. Very helpful staff, easy check-in. Close to tube station, bus stops, cafes restaurants. Very easy to get around from this locations.
Elska
Elska, 1-night trip
Verified
10/10 Exceptional
4 Apr 2026
The rooms are clean and modern and quite spacious. The hotel staff were great; our rooms were made up daily. There is a restaurant and bar on the premises. Whitechapel is a nice neighborhood, with nearby pubs. It is very close to the London tube, which is great. I walked during the day and at night and always felt safe.
Molly
Molly, 4-night trip
Verified
10/10 Exceptional
14 Dec 2025
Clean room, great location, staff very friendly
Amy
Amy, 2-night trip
Verified
10/10 Exceptional
17 Dec 2025
Room and amenities were superb
Laura
Laura, 1-night trip
Verified
8/10 Very good
18 Dec 2025
Clean room , friendly reception staff
Tracey
Tracey, 2-night trip
Verified
8/10 Very good
4 Jan 2026
The reception staff were incredibly welcoming, friendly and helpful. The restaurant was a pleasant environment for meals.
Kathryn
Kathryn, 1-night trip
Verified
8/10 Very good
9 Apr 2026
Modern, clean and renovated hotel. Our two rooms towards the backyard were very quiet. The rooms (smalleat) were delicate however small. I am 191 and the beds are not long enough or wide enough for my taste. Also too hard. However we generally liked the hotel, and think this is a very relevant hotel for the price.
Sunniva Fjeldseth
Sunniva Fjeldseth, 3-night trip
Verified
8/10 Very good
10 Feb 2026
Room spotless and staff really friendly, breakfast was good but suggest you go early.
Street noise is quite bad but obviously not alot hotel can do
Aaron
Aaron, 1-night trip
Verified
10/10 Exceptional
3 Dec 2025
Very cool hotel for the price, very conveniently located for Shoreditch and Brick Lane, and so close to the Elizabeth Line that it’s a great jumping off point for all of London.
Very friendly and helpful staff too, will definitely stay again.
Ian
Ian, 1-night trip
Verified
8/10 Very good
18 Jan 2026
Did not have breakfast but menu looked good
Clive
Clive, 2-night trip
Verified
8/10 Very good
11 Jan 2026
Room was really nice & staff were friendly. However, would have given 5 stars, but for a few small amenties that were lacking.
SYED
SYED, 2-night trip
Verified
10/10 Exceptional
16 Jan 2026
Couldn't fault my stay, room was perfect for what I wanted. Nice big TV to watch the snooker and shower was powerful. Room was clean and tidy.
Darren
Darren, 1-night trip
Verified
10/10 Exceptional
8 Feb 2026
Friendly staff helping to sort an issue we had.
Colin
Colin, 1-night trip
Verified
8/10 Very good
8 June 2025
Enjoyed the stay and the staff were great.
Gorete
Gorete, 2-night trip
Verified
10/10 Exceptional
26 Sept 2025
We had a wonderful stay! The breakfast was good, the location is convenient for the tube and the hotel itself was clean and quiet. Definitely recommend!
Alexandra
Alexandra, 6-night trip
Verified
8/10 Very good
26 Oct 2025
The hotel was lovely, we loved the quirky warehouse style! The food was really good and the staff were super friendly and helpful. Nice room, but not sound proof so bring ear plugs if noise from the busy street bothers you.
Tanya
Tanya, 1-night trip
Verified
8/10 Very good
13 Feb 2026
Good stay, would go again. Easy access to Elizabeth line but there's not much else in the immediate area in terms of restaurants and bars. So it's a good job the hotel restaurant and bar is great! Had a lovely meal although it was on the pricey side, nice cocktails too.
Room was small but comfy, very clean and nice bathroom and products.
Would have been good if there were hot drinks and water in the room, you have to go into a separate room down the hallway for hot drinks, and there's no milk. Water is £1.50.
Other than that, it's a nice hotel and would stay again.
Christina
Christina, 1-night trip
Verified
10/10 Exceptional
9 Dec 2025
I stayed in a Warehouse X room. Was a beaufiful modern hotel. Room was clean and bed was huge and comfortable. Lovely shower and toiletries. The blackbout blinds worked well and room was quiet. Would definitely return when in Lonfdon.
Derek
Derek, 3-night trip
Verified
10/10 Exceptional
25 June 2025
Nice rooms, good (and free/cheap) amenities, kind staff, nice breakfast
Cornelis
Cornelis, 1-night trip
Verified
8/10 Very good
20 Jan 2026
Room was fine, balcony area a bit sad and type of material on outdoor seating made them unusable in winter months as always wet. Heating broken so several portable fans/heaters provided. Not the best way to be warm! Restaurant was very good, luggage store easy to use, staff generally helpful.
Sarah
Sarah, 2-night trip
Verified
10/10 Exceptional
17 Sept 2025
Lovely hotel would go back
Lovely hotel, warm, cosy, clean and all you would expect. Staff were helpful, breakfast was fabulous and the drinks were not extortionate. Recommended
Andy
Andy, 2-night trip
Verified
10/10 Exceptional
26 Nov 2025
Amazing! Great service. A********
Rachel
Rachel, 1-night trip
Verified
8/10 Very good
10 Dec 2025
Clean room with quality materials used. Staff were always friendly and helpful. Shower and bath was decent with good pressure. The icky bad thing for me was no tea/coffee in room, you need to walk out around the corner and back to your room.